Courtesy Nissan of Tampa

Where to begin... The sales experience... I went to Where to begin... The sales experience... I went to Courtesy Nissan to test drive a Nissan Titan. A quarter mile from the dealership I was pulled o Where to begin... The sales experience... I went to Courtesy Nissan to test drive a Nissan Titan. A quarter mile from the dealership I was pulled over by a TPD officer who immediately began lecturing the sales representive for not putting a dealer tag on the vehicle and for this not being his or the dealership's first time. At the end of that I was cited for driving a vehicle without a tag. Did I mention that the salesman asked me to tell the officer that "the tag must have fallen off?" After returning to the dealership I spoke with the used car manager and asked that he ensure that his vehicles be properly tagged prior to a customer taking them for a test drive. I left the dealership. Now, while I have no yearning to be coddled, I did fully expect a phone call within the next couple of business days if for nothing else than to apologize for the time and frustration it will undoubtedly take to deal with the traffic citation. After hearing nothing I emailed the dealership's GM, Glenn Drobney, to inform him of the incident and explain that I had come to Courtesy with a check ready to buy and not only left unsatisfied, but embarrassed, dejected, and outright pissed off. What resulted was 6 weeks worth of assurances, blowoffs, missed appointments, and outright incompetence. However, I finally got ahold of a manager of the overseeing Crown autogroup in the northeast who made me a good deal on an 07 Pathfinder in Courtesy's inventory. On to the service department... After purchasing the truck I noticed that the vehicle pulled significantly to the right. I took it in to have the problem diagnosed and was told that it was due to abnormal wear on the front tires. Now I'm no mechanic but wouldn't the abnormal wear on the tires be a sign of a bad alignment not the cause? This is no Nascar the only makes right hand turns. I was told by the sales representative that if new tires didn't fix the problem than Courtesy would fix the issue. I replaced the tires and the vehicle was still pulling significantly. After taking the truck back in I was told that it was, in fact, an alignment issue and that I would have to pay for said alignment. I asked to speak with Glenn who told that due to the circumstances surrounding my purchase of the vehicle, namely my going over his head to seek out a resolution, that he was unwilling to cover the alignment. Recognizing I did purchase a used a vehicle I got the alignment done at Courtesy and left. The next day I left for West Palm and found out in short order that the problem had not been resolved. Immediately following my return to Tampa I took it back in and was told that my sale advisor (Michael) needed to ride with me to verify that the vehicle was actually pulling to the right. After recognizing the pull he said that he would call me in the next 24 hours to set up a repair date. After hearing nothing for 3 days I took the vehicle to Autoway Nissan (the nearest competitor) and had it back within 3 hours with the problem resolved. Management... Glenn Drobney is a joke. He represents a complete lack of professionalism and gives me little faith in the Courtesy autogroup as a whole seeing as how he has risen to the level of General Manager. It became apparent that his personal pride became paramount during our numerous visits to Courtesy trying to get the service issues resolved. At one point (while waiting 2 hours for a supposed 1 hour repair) he was in his office pulling back the blinds pointing and laughing at my girlfriend, my newborn son, and myself as we sat in the waiting room waiting for our vehicle. I cannot state loudly enough... take your money elsewhere. Car buying should be a somewhat enjoyable experience.... night a skit plot on dealer shadiness and managerial incompetence. I wouldn't wish this place on a snake. More

Worst dealer experience ever. I almost wrote Nissan off completely until visiting another Nissan dealership and buying there. Because of this dealership, I no longer visit ANY Courtesy dealership for anyt completely until visiting another Nissan dealership and buying there. Because of this dealership, I no longer visit ANY Courtesy dealership for anything. We used to use your Mercedes dealership for repairs, but also had a terrible experience there and no longer use them. To clarify, your salesman could not figure out the price of a truck using my pre-negotiated employee price (we are a Nissan supplier). All I asked for was a price, and he called me every day asking me what I wanted to payment to be. That was not the question! In the end, I just gave up. My boss had a similar bad experience and left to buy elsewhere after arriving with a check in hand to purchase. More

Being this was my first brand new purchase, I would like to thank Mr.Norton for making my experience one to remember. Mr.Norton gave me all the information i needed and more about my new ALTIMA. Mr.Norton r to thank Mr.Norton for making my experience one to remember. Mr.Norton gave me all the information i needed and more about my new ALTIMA. Mr.Norton really made me feel at ease and never once pressured me in making a decision i was not comfortable with. Again thank you for your hospitality and this will be a x-mas to remember. More

This was not only the best car buying experience I've yet to experience but it was also a sense of hope for me. I was in stationed in Iraq when I began inquiring about the car when I reached Tim MacAloon. He to experience but it was also a sense of hope for me. I was in stationed in Iraq when I began inquiring about the car when I reached Tim MacAloon. He helped me with pricing although I wasn't due back in the states for a few months. Other dealers told me to contact them when I returned, if they even responded. This gentleman went out of his way to ship me a poster of my new Z for motivation and a brochure for my informational questions. The minute I returned he picked me up from the airport so I could purchase that car that helped me through some of the rough times. He will forever be in my memory for this experience. My mother and sister have also purchased from him and I will send many many more. If you are thinking of going elsewhere, you'd be making a HUGE mistake! Go to a place where you are as important as the family they go home to. Thanks Courtesy Nissan and Thanks Tim. God BLESS More

At last, I have found the perfect car buying expierience. when you think it is impossible to actually enjoy buying a vehicle, Courtesy Nissan Internet Dept in Tampa proves that purchasing a new vehicle doe when you think it is impossible to actually enjoy buying a vehicle, Courtesy Nissan Internet Dept in Tampa proves that purchasing a new vehicle doesn't have to be a head banging expierience. I inquired about a new Nissan Altima and was contacted within minutes of my request by the internet director Lisa and then by the salesman that actually sold me the car Francisco. I told Francisco what i was trying to accomplish and he actually listened to what i was saying and found the car i was looking for. It didn't end there, he then proceeded to give me all the information on that paticular vehicle as well as assisting me with some different financing options. The perfect car buying expierience finally and one that i would recommend to everyone. Thank You, Courtesy Nissan for everything and i will pass the word around to all my friends and family looking for new vehicle. sincerely, Joe More

I wanted a well cared for pre-owned vehicle. I have limited income and need to keep the payments low, and this dealership was very accomodating and the Francisco my salesman was not only helpful and kn limited income and need to keep the payments low, and this dealership was very accomodating and the Francisco my salesman was not only helpful and knowledgeable but he made it an exciting experience as well... He showed me many models of used trucks and SUV's they had on the lot and I found what I was looking for and they were awesome to deal with. I would recommend this dealership to my friends and family for sure. Very good experience here!! More

I would like to take the time to thank Dennis Norton for his outstanding salesmanship. We bought two cars from him a maxima and then a altima. It was a pleasure dealing with him both times and we would HIG his outstanding salesmanship. We bought two cars from him a maxima and then a altima. It was a pleasure dealing with him both times and we would HIGHLY recommend him. Thanks Patty & Martin Waldron More

I just wanted to take the time and thank Dennis Norton for a wonderful car buying experience. Most of the dealing was over the phone, since we live 2 hours away, and the price we asked for was taken imme for a wonderful car buying experience. Most of the dealing was over the phone, since we live 2 hours away, and the price we asked for was taken immediately. When I arrived to pick up the car, everything was in order and the car immaculate. All I had to do was sign a few papers, shake his hand and thank him and off I went. I would recommend dealing with Dennis if your in the car buying mode. 2 thumbs up. Thanks again Dennis, my 16 year old loves the car. Tim Coury More

Mr. Norton has been of great assistance not only as far as car sales but also when we were need of service, for referrals for upholstery, trailer hitches or any other automobile issues. He is always frien as car sales but also when we were need of service, for referrals for upholstery, trailer hitches or any other automobile issues. He is always friendly and willing to go out of his way to help the customer. More

this was the best experience i have had in buying a new van.dennis norton was truthful and to the point.no bull everyone at the dealership i talked to was great, thank you for wonderful experience .marty b van.dennis norton was truthful and to the point.no bull everyone at the dealership i talked to was great, thank you for wonderful experience .marty battista finance manager was a great person to talk to he made you feel at ease.if you are in the market for a new car these are the people to see .bob dragon More