Courtesy Nissan of Tampa

Great Great Experience!!!!!!! Great, Great Experience with Mr. Milton and Mr. Terry Phillips. Mr. Milton worked really well with explaining in details the process and making the te Great, Great Experience with Mr. Milton and Mr. Terry Phillips. Mr. Milton worked really well with explaining in details the process and making the test driving experience good. Mr. Phillips added to the broader outlook of making the decision to purchase the car. he explained the positives of purchasing a new car. Thank you Mr. Phillips for all your hard work and the opportunity you allowed me to have with acquiring a new ride. More

Terrific experience When my old Camry started giving me problems I realized I needed to replace it. The car I really wanted was a Nissan Murano, but I was willing to cons When my old Camry started giving me problems I realized I needed to replace it. The car I really wanted was a Nissan Murano, but I was willing to consider a Rogue or even an Altima. I did some research at cars.com and found a Murano that was low mileage, Nissan Certified and right in my price range at Courtesy Nissan. I called and made an appointment with Ed Nogar in their internet sales department. Ed was waiting when I got there before opening the next day. I told him very clearly - my price range was $18K - $20K. I only want to look at Muranos, Rogues or Altimas. I set these boundaries knowing full well that car salesmen will automatically start showing me cars 10% above my range, or talking monthly payments rather than price tags, or steering me towards other used cars that offered them a better margin. Ed did none of those things. He never tried to show me anything outside my range, except for one car that was a little below my lower boundary. He never showed me any other type of car. He encouraged me to test drive all three, and then suggested I re-drive two of the cars that had become my finalists. He never hurried me, steered me or pressured me. What a refreshing experience that was! When I finally made my decision on the car I tried to talk down the price a little . . . the sales manager printed off all the Muranos in the area in my price range, and this one really was priced better than anything else advertised. I couldn't argue much with that, but they still knocked a couple hundred off the price. We went through the financing process with no problems, I got very little pressure to buy warranties or add-ons, and I was out the door with my new car. After the sale Ed continued to take great care of me, helping to get a second key fob made for the car. If all car purchases went this well we wouldn't have negative stereotypes of used car salesmen - Ed was fantastic and I'm very happy with my Courtesy Nissan experience. More

Deceptive I purchased a Gold Plus Plan (Fidelity Warranty Services, Inc) from Mr. Arismendi at a cost of $1786 for a used car purchased on May 19, 2014. It was I purchased a Gold Plus Plan (Fidelity Warranty Services, Inc) from Mr. Arismendi at a cost of $1786 for a used car purchased on May 19, 2014. It was suppose to be the same plan I had on my Hyundai Sonata. Mysteriously, all of the information on the warranty contract was filled in by computer, with the exception of the plan selected. That box was left blank. I didn't notice this omission until I returned home. I called Mr. Arismendi who assured me it was the Gold Plus Plan and said the purchase price would verify that. Uncomfortable without having written proof that it was the Gold Plus Plan, I asked for written confirmation. Mr. Arismendi had me bring the warranty back to him and he used a pen to check the Gold Plus Plan box that had been left blank and signed his signature by the check marks.. Feeling uncomfortable with the fact that the box was not filled in by computer, I called Fidelity Warranty to confirm what I was told by Mr. Arismendi and discovered it was all false. He wrote it up as the Gold Plan, a lower costing plan that provides lesser warranty coverage. I suspect this was not an accidental oversight by Mr. Arismendi. Up until this time I have been a loyal Hyundai customer who brought my previous car into Hyundai every three months for service for the past five years.. My experience with Mr. Arismendi has changed my trust in Courtesy Hyundai. I wonder how many other customers he may have done this to who would not discover they had been issued a lesser quality plan until years later when they might need warranty work. He is the first Courtesy Hyundai employee I have dealt with that I feel is a poor reflection on Courtesy Hyundai. More

I am very happy with Matt assistance,he explained step by step the whole Process,very professional,Great customer service, He is the best! In the past had worth experience with other dealership,trying to s step the whole Process,very professional,Great customer service, He is the best! In the past had worth experience with other dealership,trying to scammed me. Matt answered all my question.I will Recommend to everybody to visit courtesy nissan. More

Had corresponded with Tony Jones and several other dealers as I was looking for a low mileage Honda or Nissan. I never met Tony we only communicated a handful of times through e-mail. After advising dealers as I was looking for a low mileage Honda or Nissan. I never met Tony we only communicated a handful of times through e-mail. After advising Courtesy Nissan I had purchased a vehicle and was no longer in the market for a car I received a response from Tony that said " Thanks for wasting two months of my time. Good Luck!" I would not recommend this dealership to anyone and this only reaffirmed that I made the right decision by not getting a car from Courtesy and Tony Jones. Perhaps they should get a dictionary and look up the meaning of the word courtesy. More

Friendly staff, came in for service without an appointment and was taken care of with no problem. Service advisor Juan was excellent! Will return for maintenance. appointment and was taken care of with no problem. Service advisor Juan was excellent! Will return for maintenance. More

I was very disappointed with my sales rep first. He promised me things that he could not deliver. I drove all the way from Miami to Tampa on his promises, and this is after numerous emails and photos t promised me things that he could not deliver. I drove all the way from Miami to Tampa on his promises, and this is after numerous emails and photos to make sure I did not waste my time or his. Once I made it to the dealer, the used car sales manager made a mistake "conveniently", everyone spent their time covering it up and trying to figure out how to fix it, instead of coming to me and being honest. The entire time I was there, I was very open and honest with them telling them what I could do, they offered me another option, but of course, when I agreed to it, they said their GM was driving that vehicle and I could not get that one. After all was said and done, I left with a vehicle that was not what I wanted to purchase, and at the finance table I was told there were miles on the car and the warranty did not include those miles (this was a NEW car)...but the sales man and the finance manager argued about it, but the finance guy ended up winning and I ended up screwed again. The dealership knew how unhappy I was and someone called me from customer service. I told them the entire story, it was actually very close to what the employees stated, except for a few details you would expect them to leave out. I was offered to come back and they would re-purchase the car for what I paid for it, and I could get the Armada Platinum I intended to buy at first. BUT NOW, the price is over $10,000 additional that I have to give them. Unfortunately I don't have the original offer where I was not given the Platinum because the GM had it, at that time I had to give them an additional $8,000...Oh well, when dealing with these guys, make sure you get it all in writing and do not leave without keeping all your paperwork...it will haunt you in the end. Add me to the list of unhappy Courtesy Nissan of Tampa customers. More

I was in the market for a new car for the first time and did a lot of research on different vehicles and different dealerships. Since I was a first time car buyer and I had heard horror stories about car sa did a lot of research on different vehicles and different dealerships. Since I was a first time car buyer and I had heard horror stories about car salesmen, I made sure I did my research about the vehicle I was interested in before ever making contact with a dealership. I first spoke with Ana Velasquez at Courtesy Nissan of Tampa, she was extremely polite and helpful with all my question about the new 2013 Nissan Sentra SV I was looking at, I was also happy they weren't calling me a million times a day after the initial contact like some other dealerships. I work normal business hours and it was very frustrating having my phone ring every 5 minutes from every dealership trying to sell me a car, but Courtesy Nissan was exactly what their name states, courteous. I set up a test drive for the Sentra and was handed over to Peter because Ana would not be in the office, and he was absolutely great! He was not like most car salesmen when you can tell they only care about the sale, he cared about what I could afford and what I needed out of a vehicle. He never pushed up sales to where I felt uncomfortable, I told him the exact vehicle I was interested in and that's the vehicle we stuck with the whole appointment. He was able to tell me every single detail about the car and answer all of my questions efficiently! I was also surprised how quickly they got me approved for a loan even though I don't have good credit, they were completely understanding and worked very hard for a deal that suited my budget. Jason was a huge factor in getting me a great price on the car, I really appreciate everything he put into the deal. As a responsible consumer I had to think over the purchase, and I had to compare prices with other dealerships to make sure I was getting a great deal. To my surprise, some of the "highest volume sales" Nissan dealerships couldn't come close to the price Nissan Courtesy gave me and in fact told me I would be stupid not to sign on their deal! Needless to say I went the next day and signed for my 2013 Nissan Sentra SV, the process was very quick and they stuck to price they quoted me, they did not play any games! Peter even helped me get my car set up with Bluetooth and made sure I knew exactly how to operate everything before driving off the lot! I'm so happy with my experience at Courtesy and look forward to my continuing relationship! More