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Courtesy Nissan of Tampa
Tampa, FL
599 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 599 reviews
August 10, 2015
Fantastic First Car Experience This was my first car buying experience and Terry Phillips was exactly the right person to deal with. He was strait forward, honest, and made sure I w This was my first car buying experience and Terry Phillips was exactly the right person to deal with. He was strait forward, honest, and made sure I was informed with every step. More
by John_Christian_S
Employees Worked With
Terry Phillips
August 05, 2015
Excellent If you are looking to upgrade your vehicle Nissan is the place to go! I'm on my 3 vehicle with Nissan and love it! The last 2 deals I've dealt with Te If you are looking to upgrade your vehicle Nissan is the place to go! I'm on my 3 vehicle with Nissan and love it! The last 2 deals I've dealt with Terry and received nothing but the BEST customer service! He made sure I received the vehicle that I wanted and they got it! Will definitely be passing his cards out at work to bring more customers in to Nissan! More
by Kami
Employees Worked With
Terry Phillips
July 30, 2015
Terry Phillips is the best! Terry was great at following up and making sure we got to the price I was looking for my new lease. He made sure I was comfortable and happy until I Terry was great at following up and making sure we got to the price I was looking for my new lease. He made sure I was comfortable and happy until I was in my car and closed on the deal. Thanks for making this process as painless as possible! I will definitely be recommending my friends and family to Terry. More
by lrivera_10
Employees Worked With
Terry Phillips
July 19, 2015
Low Stress and Got What I want If car buying was this nice I would do it more often. He listened to what I wanted and didn't try to push me into something I wasn't comfortable with. If car buying was this nice I would do it more often. He listened to what I wanted and didn't try to push me into something I wasn't comfortable with. I wanted a 2015 white Sentra w/ black interior, and Terry got me EXACTLY what I wanted. I recommend that anyone who wants a great car buying experience, that includes leaving the dealership without that "Did I just make a terrible mistake" feeling, go to Terry Phillips. More
by Mimisur
Employees Worked With
Terry Phillips
June 29, 2015
Bryan Perry service dept Had the worst experience with Bryan Perry in service dept.He was rude, harsh and condescending . I reported my experience to Rich Phelps the next day Had the worst experience with Bryan Perry in service dept.He was rude, harsh and condescending . I reported my experience to Rich Phelps the next day . He apologized and said he would investigate. We will see what occurs now . My guess is absolutely nothing. Mr Perry is demeaning to women who don't have husbands or boyfriend with them. Do not go to nissan service department until Mr perry is gone . He is no professional More
by Tgover
Employees Worked With
Bryan Perry
June 28, 2015
New car purchase We went to Terry Phillips because of the great customer service gave our cousin and her recommending us to him when we were looking for our new car. We went to Terry Phillips because of the great customer service gave our cousin and her recommending us to him when we were looking for our new car. We were totally impressed with his level of professionalism and the way he took the time to listen to what we wanted before he made any suggestions and before he showed us any cars. He truly wanted to make sure we would be totally satisfied with our purchase. His congenial personality and his love for what he does shows in way he treats people. I don't think he wants us to think of him as a dealer but as a friend who will assist us through the car buying process. We will definitely go back to him in the future and refer him to all our friends! C & V Thompson, Tampa More
by thompsc
Employees Worked With
Terry Phillips
June 13, 2015
Exorbitant labor charges: 2 hours for 30 minute repair My 2006 Nissan Altima stalled while driving a few times after starting the car and driving for less than 5 minutes. The last time the car almost would My 2006 Nissan Altima stalled while driving a few times after starting the car and driving for less than 5 minutes. The last time the car almost wouldn't restart. I looked up this issue and found a recall on the Crankshaft position sensor. I took the car to Courtesy Nissan who told me that my car did not fall under the recall. After the mechanic diagnosed the problem via the code, it was the Crankshaft position sensor. I was told it was a 2 hour job, but that they could complete it within an hour and a half. The mechanic repaired the car WITHIN 30 MINUTES. I was charged 2 hours labor and the final bill was $400+. I understand a flat rate labor fee, but I think the guide that this NISSAN uses is: " The guide to ripoff customers". There is no way a repair that truly takes 2 hours could be completed properly in less than 30 minutes, no matter how good the mechanic is. More
by J Santana
Employees Worked With
Sam Velez
June 13, 2015
Proud owner of a new nissan 2015 and RED! Definitely go to Terry for if you need a new vehicle! He provided great customer service and helped me to obtain the best deal on the car I wanted. I Definitely go to Terry for if you need a new vehicle! He provided great customer service and helped me to obtain the best deal on the car I wanted. I am very thankful to him because he knew my pockets were tight due to being a graduate student and he along the other Nissan staff made a good deal happen.Thank You Terry! I love my new car! More
by Dairycastillo
Employees Worked With
Terry Phillips
June 02, 2015
Buying a new car I was very pleased with the service and job knowledge, that I received from Terry Phillips. the buying process was seamless. I would use Mr. Phillips I was very pleased with the service and job knowledge, that I received from Terry Phillips. the buying process was seamless. I would use Mr. Phillips again. More
by stout - stout
Employees Worked With
Terry Phillips, Younes Bouzoubaa
May 29, 2015
Not reliable I was aggravated by Mr. Younes Bouzoubaa, he is extremely disrespectful to women. He approached me in a very inappropriate manner, not truth worthy, l I was aggravated by Mr. Younes Bouzoubaa, he is extremely disrespectful to women. He approached me in a very inappropriate manner, not truth worthy, lier. I was there because I have lost my keys and I needed immediate help. I didn’t have another key, because they never gave us the second set of key they promised to give us when we purchased the vehicle. I never ask for Mr. Bouzoubaa, I had just explained the situation I had to the service manager, and he came to me with this words “they told me you were looking for me” "what do you want me to do”, "after 1 1/2 year now is when you come" and much more!!!! at this time I had yet speak a word. Despite that he mentioned several times that he have seen my husband in the dealer, he still say that we had never come and asked for the keys. My husband went several times and every time they will come up with a different excuse, the last time they told him that they didn’t have a key that was “out of the market” and the offered to call him back when it becomes available (One of the times the same Mr. Younes directed him to the key programer). We are still waiting for the call!! Mr. Younes left and came back to me 3 times in the same disrespectful way, he said he was going to split the charges between the two of us. Jose Fernandez (sales manager) came and told me that they will give me a key but I still will have to purchase one. By the way, since I was going to pay for the key they key was going to be ready in 1 hour!!!! (was not out of market). The funny thing is that the key they were going to give me was, most likely, the one cover by an additional warranty I have purchased that has coverage for “lost keys”. The dealer promise the moon and stars when they are trying to sell the care and as soon as you leave no one is responsable. I learned yesterday that you need to have a “will” stating that they will give you what they have offered! this made me understand that you can’t trust your rep “if is not written they may be laying”. I understand that if Mr. Younes wouldn’t come to aggravate me, this problem could have been resolved without mayor issues, specially because I was covered by my warranty and the manager can authorize my second set of keys I never received. More
by lporro
Employees Worked With
Younes Bouzoubaa
