Courtesy Nissan of Tampa
Tampa, FL
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I learned about this dealership by using the car buying service with USAA.com. I called in to purchase a new Nissan Armada2012 or 2013 and trade in my 2006 Armada. I recieved a friendly email to call in, b service with USAA.com. I called in to purchase a new Nissan Armada2012 or 2013 and trade in my 2006 Armada. I recieved a friendly email to call in, but when I spoke with Toney Jones, it was a horrible experience. Once I told him I was upside down with my vehicle by 5 grand, and not willing to put much down, he immediately was unwilling to assist. He had a "tough luck" attitude. I could barley understand what he was saying over the phone while he overtalked me.I called twice regarding trading in my vehicle. At first he said I should not judge my experience with Ferman Nissan on him, but it proved worse. My fiancee also called in, and recieved the same poor customer service.Overall it was a horrible experience, and I didnt even bother to go in. Since I was potential trash to this dealership, Wesley Chapel Nissan treasured me and earned my business. They even thanked me for my military service to this country. I traded in my old Armada and now I am in a 2012 Platinum, and extremely satisfied with their willingness to assist regardless of my financial situation. I would definetly NOT recommend this dealership. I have a friend who wants to trade her 2011 Lexus, and I will definetly steer her down to Wesley Chapel Nissan. I wanted to make sure that this was entered to simply help your dealership in earning business. I hope this was just one bad case, and not reflect how your dealership operates. --CC More
Ken Wilson was great to work with as usual. This is the fourth car we have bought from this dealer and we always work with Ken, he takes great care of us from the beginning all the way into the future. fourth car we have bought from this dealer and we always work with Ken, he takes great care of us from the beginning all the way into the future. More
Terry Phillips was very helpful to me and my family. We bought two cars, an Altima and a Roque. Terry was very knowledgeable of the product and helpful and patient explaining the features of both automobil bought two cars, an Altima and a Roque. Terry was very knowledgeable of the product and helpful and patient explaining the features of both automobiles.He is a real asset to your company and the biggest reason we dealed with Courtesy Nissan again. More
The experience was very pleasurable and calming, we are enjoying our new car. Terry Phillips was very well imformed about the car. Thank you, Lynn. enjoying our new car. Terry Phillips was very well imformed about the car. Thank you, Lynn. More
Very friendly Staff. Carlos was amazing and made us feel like family. He also made sure we got the best deal possible and had us out the door with the new car on the same day!! like family. He also made sure we got the best deal possible and had us out the door with the new car on the same day!! More
Update (3/20/2013): Starting January 3rd, this dealer was not able to fix transmission issues after 3 service visits, and service has been very unprofessional! Also, Sales Manager misinformed me that leased not able to fix transmission issues after 3 service visits, and service has been very unprofessional! Also, Sales Manager misinformed me that leased vehicles are not covered under the Florida lemon law. State Attorney's office stated that leased vehicles are covered. Filed defect car notification late due to this dealer's inability to handle effective customer service. Ferman Nissan has been handling the issue between Nissan and myself in a professional manner. I will never buy another car or service my car at Courtesy Nissan. Carlos Lima was helpful and friendly. I got a 2013 Nissan Pathfinder and we are very happy with our purchase. From sales to management to finance, everybody was professional. I would recommend doing business with Courtesy Nissan of Tampa. More
great bunch of employees over there and very helpful. Anything I needed or wanted the employees were very quick to get it taken care of. Also very efficient Anything I needed or wanted the employees were very quick to get it taken care of. Also very efficient More
I would recommend to my sister to Nissan. Carlos Lima helps me find the right car i need. He finds the way to solve my financial problem so it can fit on my budget. Everyone is very friendly. helps me find the right car i need. He finds the way to solve my financial problem so it can fit on my budget. Everyone is very friendly. More
Thank you Courtesy Nissan for helping me get into a fantastic new car! Your service and sales people are always helpful and have treated our family well! fantastic new car! Your service and sales people are always helpful and have treated our family well! More