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Courtesy Nissan of Tampa
Tampa, FL
534 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 534 reviews
October 02, 2014
Courtesy Nissan worked with me and helped me! Had an amazing experience with Bruno Pignano and his manager Rick, they both helped me get approved with a good rate and at a great payment! Love them Had an amazing experience with Bruno Pignano and his manager Rick, they both helped me get approved with a good rate and at a great payment! Love them! Call them before buying any Nissan! More
by ryos
October 02, 2014
Great Great Experience My salesperson Younes was very helpful and went far above and beyond to make my shopping experience great. I will highly recommend to all my friends a My salesperson Younes was very helpful and went far above and beyond to make my shopping experience great. I will highly recommend to all my friends and family. More
by Ladera
Employees Worked With
Younes Bouzoubaa
October 01, 2014
Go to COURTESY Nissan and see Bruno Pignano! I just bought a new 2015 Nissan versa from them, Bruno was my sales guy, he helped me so much with finding my dream car at the price I could afford, h I just bought a new 2015 Nissan versa from them, Bruno was my sales guy, he helped me so much with finding my dream car at the price I could afford, he treated me with respect even though I'm 19years old and truly cared for my needs. A+ for Bruno and Courtesy Nissan! More
by Brit0009
August 06, 2014
Worst experience ever The saleman is very crafty. We made a deal online, he said he talked to his manager and they agreed with deal. I repeated so many times to make sure t The saleman is very crafty. We made a deal online, he said he talked to his manager and they agreed with deal. I repeated so many times to make sure they agreed with deal. They kept saying yes and told me to come. I told them I lived in Bradenton 1 hour of driving. i told them had to make sure the deal out the door including tax and everything. The saleman also repeated the deal on the phone many times as well. However, when we came there, they didn't want to sale with the price we deal earlier. The saleman sneaked away and had two managers came out. They found many differrent reasons to not agree with the deal. "They say one way, but do another". I still have the voicemail of the saleman that said they agreed with deal, but I don't want to show those crafty. NEVER trust them. If you dealing with them on the phone, make sure you deal on their bussiness phone because it is recorded. Do not deal with them on their personal cell phone. NEVER COME HERE AGAIN. NOT RECOMENDED! More
by Manh92
Employees Worked With
Essam
August 05, 2014
GREAT GREAT GREAT SERVICE Mr. Terry Phillips was GREAT! GREAT! GREAT! Wonderful experience and awesome customer service. He went the extra mile to make sure i was satisfied wi Mr. Terry Phillips was GREAT! GREAT! GREAT! Wonderful experience and awesome customer service. He went the extra mile to make sure i was satisfied with choice and selection of vehicle. More
by rsmart4891
Employees Worked With
Terry Phillips
August 02, 2014
Great Great Experience!!!!!!! Great, Great Experience with Mr. Milton and Mr. Terry Phillips. Mr. Milton worked really well with explaining in details the process and making the te Great, Great Experience with Mr. Milton and Mr. Terry Phillips. Mr. Milton worked really well with explaining in details the process and making the test driving experience good. Mr. Phillips added to the broader outlook of making the decision to purchase the car. he explained the positives of purchasing a new car. Thank you Mr. Phillips for all your hard work and the opportunity you allowed me to have with acquiring a new ride. More
by rsmart4891
Employees Worked With
Terry Phillips
July 18, 2014
Terrific experience When my old Camry started giving me problems I realized I needed to replace it. The car I really wanted was a Nissan Murano, but I was willing to cons When my old Camry started giving me problems I realized I needed to replace it. The car I really wanted was a Nissan Murano, but I was willing to consider a Rogue or even an Altima. I did some research at cars.com and found a Murano that was low mileage, Nissan Certified and right in my price range at Courtesy Nissan. I called and made an appointment with Ed Nogar in their internet sales department. Ed was waiting when I got there before opening the next day. I told him very clearly - my price range was $18K - $20K. I only want to look at Muranos, Rogues or Altimas. I set these boundaries knowing full well that car salesmen will automatically start showing me cars 10% above my range, or talking monthly payments rather than price tags, or steering me towards other used cars that offered them a better margin. Ed did none of those things. He never tried to show me anything outside my range, except for one car that was a little below my lower boundary. He never showed me any other type of car. He encouraged me to test drive all three, and then suggested I re-drive two of the cars that had become my finalists. He never hurried me, steered me or pressured me. What a refreshing experience that was! When I finally made my decision on the car I tried to talk down the price a little . . . the sales manager printed off all the Muranos in the area in my price range, and this one really was priced better than anything else advertised. I couldn't argue much with that, but they still knocked a couple hundred off the price. We went through the financing process with no problems, I got very little pressure to buy warranties or add-ons, and I was out the door with my new car. After the sale Ed continued to take great care of me, helping to get a second key fob made for the car. If all car purchases went this well we wouldn't have negative stereotypes of used car salesmen - Ed was fantastic and I'm very happy with my Courtesy Nissan experience. More
by websiteauthor
Employees Worked With
Ed Nogar
June 18, 2014
Deceptive I purchased a Gold Plus Plan (Fidelity Warranty Services, Inc) from Mr. Arismendi at a cost of $1786 for a used car purchased on May 19, 2014. It was I purchased a Gold Plus Plan (Fidelity Warranty Services, Inc) from Mr. Arismendi at a cost of $1786 for a used car purchased on May 19, 2014. It was suppose to be the same plan I had on my Hyundai Sonata. Mysteriously, all of the information on the warranty contract was filled in by computer, with the exception of the plan selected. That box was left blank. I didn't notice this omission until I returned home. I called Mr. Arismendi who assured me it was the Gold Plus Plan and said the purchase price would verify that. Uncomfortable without having written proof that it was the Gold Plus Plan, I asked for written confirmation. Mr. Arismendi had me bring the warranty back to him and he used a pen to check the Gold Plus Plan box that had been left blank and signed his signature by the check marks.. Feeling uncomfortable with the fact that the box was not filled in by computer, I called Fidelity Warranty to confirm what I was told by Mr. Arismendi and discovered it was all false. He wrote it up as the Gold Plan, a lower costing plan that provides lesser warranty coverage. I suspect this was not an accidental oversight by Mr. Arismendi. Up until this time I have been a loyal Hyundai customer who brought my previous car into Hyundai every three months for service for the past five years.. My experience with Mr. Arismendi has changed my trust in Courtesy Hyundai. I wonder how many other customers he may have done this to who would not discover they had been issued a lesser quality plan until years later when they might need warranty work. He is the first Courtesy Hyundai employee I have dealt with that I feel is a poor reflection on Courtesy Hyundai. More
by bustertpa
April 06, 2014
We found a 2012 Volkswagen CC on USAA's website and went to the used car dealership at Courtesy Nissan to look at it. When we pulled in to the parking lot, the sticker price on the car was almost $5000 went to the used car dealership at Courtesy Nissan to look at it. When we pulled in to the parking lot, the sticker price on the car was almost $5000 higher than what was advertised online. We were told that the price on the sticker on the car in the lot was their "haggle price", but we continued with the purchase. Since I am in Tampa and my better half is in Germany at the military base there, we waited until the following day when USAA was open to complete the transaction. Everything was supposed to be in order when I arrived to sign final docs, but after more than an hour of waiting, I had to leave. On try number two (after being told once again that all was in order and that I only needed to sign), it took them more than an hour AGAIN before docs were ready for signing. The finance manager that did the signing was very short and almost rude. When I asked the salesperson why he was so upset, it was explained that because we had our own financing through USAA, he was essentially working for free and that it may be an explanation for his poor attitude. Shortly after taking the vehicle home, we realized that it leaked even though we were promised that it had undergone inspection and had their highest rating. I called the service department and was told that our salesperson would have to authorize the repairs, so we left messages and sent numerous unanswered emails. Finally, we were told that he was no longer with the company, but the sales manager said to bring the car in for service. He said that an authorization was not necessary. I'm REALLY confused at this point, but bring the car in. I make an appointment for Saturday at noon after explaining at length and giving details about the issue with the leaking sunroof. I go out of my way on a Saturday afternoon to this dealership to keep the appointment that they've given me to be told that I'm going to have to leave my car with them the following work day so that they can do the repairs. I've wasted my time bringing the car in on my Saturday afternoon. So I make another appointment for the following Monday, as it is supposed to rain and I can't risk more water coming into my car. I show up before work on Monday morning and am told that I am going to have to PAY to rent a car to drive while they fix the defective car they've sold me. I agree to this even though I'm not happy. It's $30 for one day and I really just need the leak fixed before anything is permanently damaged. They tell me to pick the car up after work on Monday and to come before they close at 6pm. I leave work in Brandon, pick my daughter up from daycare in South Tampa, and then drive frantically in rush hour traffic to make it to the dealership at Hillsborough and Dale Mabry before they close. I see that I am going to be late, so I call to let them know I'm running about 10 minutes late. They say ok. I then show up to be told that my car is not ready and that I'm going to have to come back the next day after work to pick it up. The car still leaks. I asked why they didn't call me to let me know. Why didn't they stop me before I made an unnecessary trip for a SECOND TIME? So I come back to the dealership on Tuesday after work and am told that my car still leaks and is not ready to go home. This makes a THIRD WASTED TRIP. By now I'm upset. It's one thing for the car not to be fixed, but they've wasted my valuable time three times now. They've promised me my car and haven't delivered AGAIN. By now, they've agreed to take care of my rental car. To jump ahead to the end, they had my car for TEN DAYS before it was repaired. It sat there for more than one day untouched as I am repeatedly calling for updates at this point. They deliver my car to me at my place of employment. It is filthy. It is unwashed and there is some sort of glue or sealant all over the hood of my car and the edges of the windshield. My $300 RayBan sunglasses are stolen from the car as well as a portable GPS that was in the console. Yes. I am an idiot for leaving my sunglasses in my car. It was a complete oversight in the chaos of a rainy Monday morning, keeping in mind that they were only supposed to have my car for one day. I am told that it is my fault for leaving valuables in the car and it absolutely is. I trusted the dealership to be honest and trustworthy with not only my car, but my belongings. They claim no liability. The dealership has refused to do anything to compensate me for the theft. They do, however, offer their apologies, which unfortunately does not keep the Florida sun out of my eyes while I'm driving. They have offered to clean the glue off of the hood of my car, but want me to leave it with them so that they can do this. I do not trust them with my car and have NEVER had such a horrible experience with a dealership. We expected professionalism, especially since USAA and the military endorses them. We will be complaining to USAA and strongly suggest that any other military families use ANY OTHER DEALERSHIP. IF YOU ARE CONSIDERING BUYING A CAR FROM COURTESY, RUN. IF YOU ARE CONSIDERING USING THEIR SERVICE DEPARTMENT, RUN. RUN FAR IN THE OTHER DIRECTION AND LOCK UP YOUR VALUABLES. More
by CelesteN
Employees Worked With
Gerald McRee
January 26, 2014
I am very happy with Matt assistance,he explained step by step the whole Process,very professional,Great customer service, He is the best! In the past had worth experience with other dealership,trying to s step the whole Process,very professional,Great customer service, He is the best! In the past had worth experience with other dealership,trying to scammed me. Matt answered all my question.I will Recommend to everybody to visit courtesy nissan. More
by esantana
Employees Worked With
matt lorenz, Matt Lorenz
