
Courtesy Nissan of Tampa
Tampa, FL
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Knowledgeable, friendly and courteous staff and technicians. Always keeps me informed on autos condition and future needs that I may not be aware of. technicians. Always keeps me informed on autos condition and future needs that I may not be aware of. More
The car was purchase on the 7 and y’all trying to drag it out to 30 days , you call my phone and clearly stated if y’all have wait for the part and it’s on back order the deal would be reverse now you want out to 30 days , you call my phone and clearly stated if y’all have wait for the part and it’s on back order the deal would be reverse now you want me to wait 5 days for the part to come from Canada then the additional time frame to get it fix which I’m sure would be additional days closing on that 30 day mark This a text message sent to Aaron smith after he stated he would not trap me in a car in which the parts where on back order . The computer system is totally in operable. More
Terry Phillps is terrific at his job. He got me in a 2024 Nissan Altima, which I love! I wouldn't be in my new car if it weren’t for his confidence in me and his ability to work with me. He got me in a 2024 Nissan Altima, which I love! I wouldn't be in my new car if it weren’t for his confidence in me and his ability to work with me. To be able to get my new car. Thank you so much for the excellent service you provided me. I would refer my family and friends to him. More
Service standards really need to be reviewed. A routine oil change and tire rotation caused me more time than it should have. Due to the fact the oil was over filled the oil change had to be done A routine oil change and tire rotation caused me more time than it should have. Due to the fact the oil was over filled the oil change had to be done again. I’m thankful I immediately noticed the shaking before leaving the parking lot and noticed it wasn’t reset (was still beeping that it needed an oil change). Three days later my splash guard started hanging and I had to have it secured at another dealership due to the fact I was out of town. I called the manager at Courtesy and was left feeling like it was my mistake and “if” it was their fault he was sorry and that they didn’t touch that part. That part does have to be touched; whether you slide it or take it off for an oil change. I take care of my car and I understand things happen, when they do I notice them immediately and take care of them. So when I put something I care about in somebody else’s hands I ask that you treat it with respect; Courtesy didn’t do that. I’ve never had issues with shaking, a lose splash guard and it obviously seems like a connection to the oil change would be there. Frustrated, though not surprised, this is how the relationship started when I bought the car. People leave, standards change and quality falls. Sad. More
To: SERVICE DEPARTMENT This is the second opportunity that I have visited this car dealership. The first time when I bought my used Toyota Tacoma 2017 was on March 31, 2023. I was treated right and with that I have visited this car dealership. The first time when I bought my used Toyota Tacoma 2017 was on March 31, 2023. I was treated right and with respect then. The second visit was today because, during the last oil change performed in the same car dealership, the mechanic tighten up the oil filter too much to the point that was impossible for me to get it out at home in order to make the first oil change, so I decided to take back to the car dealership for its removal. Initially, the service person at the front was trying to make me pay for the job, saying that I had to pay for an oil change in spite of my explanation that the last oil change had been made by the dealership during the inspection prior to the car sell and they were responsible for over thigth the oil filter. There is a very kind person working there in Service, his name is Bryan who heard me explaining to the service guy my situation and jumped into the conversation and offered to help me saying I was not supposed to pay. This review is because Bryan who told me was a veteran. People like Bryan are the ones we need everywhere. He showed me respect and comprehension and deserves to be promoted to a higher position in this job place. THANK YOU BRYAN. Where ever I see you again count on me if you need any help. !! Dr. Victor Valentin. More
Jael Hernandez - I want to THANK YOU for all your help in purchasing the car I wanted at a price I wanted to pay . The entire experience was surprisingly unexpected especially after having gone to another de purchasing the car I wanted at a price I wanted to pay . The entire experience was surprisingly unexpected especially after having gone to another dealership that morning who couldn’t quite “get their numbers straight. “ From beginning to end, you and Jonathan Pacheco , the sales manager, listened to my concerns and addressed them with a straight forward response. I was impressed with your knowledge of the car but even more impressed with the fact that you went above and beyond to make sure that I was completely satisfied with the purchase. In addition, Sebastian Bertrand, the finance manager, spent the time to present all the available options to make the purchase possible. Quite honestly, I was surprised at how helpful everyone was to make buying a car such an enjoyable and fun experience. Jael is an asset to this company simply because he CARES and NO I am not his mother! More
10 out 10 service and great prices. It is always a pleasant experience purchasing a vehicle from this dealership. Thank you Terry for your outstanding customer service. It is always a pleasant experience purchasing a vehicle from this dealership. Thank you Terry for your outstanding customer service. More
Very attentive to my husband and my desire and we appreciate this dealership we've gotten two cars there so far I'm sure will do business there again one day appreciate this dealership we've gotten two cars there so far I'm sure will do business there again one day More