Court Street Ford - Service Center

Truck was at the dealership for about 2 days. The issue ended up being a bad battery. The issue ended up being a bad battery. More

Great communication through the text application and through phone when applicable. Moe was extremely helpful when concerned about the quickness of the vehicle being fixed. through phone when applicable. Moe was extremely helpful when concerned about the quickness of the vehicle being fixed. More

Quick lane oil change is not quick. I was there well over an hour. They due scheduled appointments. These should be not in the quick lane I was there well over an hour. They due scheduled appointments. These should be not in the quick lane More

The dealership does the service they are suppose to do but no one wants to go the extra mile to get all your needs done, the last theee times at dealer I requested for an outlet plug to be checked, mainte but no one wants to go the extra mile to get all your needs done, the last theee times at dealer I requested for an outlet plug to be checked, maintenance just keeps saying it’s a service inspection which It is and but they are too lazy to contact service to see what the problem is, 3 times no answer, I think I’m going start going to Wilmington ford, and my coolant was left low again. The lady that helped me at service didn’t seem to care about my needs, just call service department and ask th the question, quite passing the buck. Kept telling me no problem, but there is, there is no power to outlet, they should have checked. Bill zacharias next time it will be 1 atat More

Court street ford has always been great. Service valet is a great, easy and reliable service! Service valet is a great, easy and reliable service! More

Quick to get in with appointment Quick to let me know what test had to be done and how long it would take. Called when completed. what test had to be done and how long it would take. Called when completed. More

Came in for a scheduled repair at 8:00 was told that 12:30 in the afternoon that they had just decided if they're going to put it on service bulletin instead of the Ford warranty that I had purchased an 12:30 in the afternoon that they had just decided if they're going to put it on service bulletin instead of the Ford warranty that I had purchased and then asked me to wait another 3 hours for them to repair it . Can't for the life of me figure out why they didn't start the repair at 8:00 in the morning and as the job progressed then decided how it was going to be charged or billed .at which time I made an appointment for the following week and set roughly another 3 hours for them to finish up the job More

Service was good but costly. What I was disappointed in was the offer that was sent to buy my truck. Was below KBB and when I sent a screen shot of how much my truck was valued a What I was disappointed in was the offer that was sent to buy my truck. Was below KBB and when I sent a screen shot of how much my truck was valued at KBB, I got no response back. I will be buying a new car elsewhere. More

Had tires rotated during my service appointment and about had a hub cap come off when driving. They were not put back on correctly! had a hub cap come off when driving. They were not put back on correctly! More

On February 28, 2025, I took my 2021 Ford Explorer to CSF Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discover Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discovered an oil spill on the garage floor—clear evidence that the oil filter had not been properly installed. This is the third time CSF Quick Lane has failed to perform a basic oil change correctly on this same vehicle. Due to this negligence, I was forced to take my vehicle to a professional maintenance shop to have the issue corrected properly. Additionally, my epoxy-coated garage floor is now stained as a direct result of CSF Quick Lane’s repeated failure to ensure quality service. I requested reimbursement for the $77.71 oil change, as it is evident that CSF Quick Lane does not perform adequate quality checks on their work. Instead, I was offered only $50 in Ford Pass rewards by the manager, Jeff Swank—a wholly inadequate response considering the repeated mistakes and resulting damages. This level of carelessness and disregard for customer satisfaction is unacceptable. After multiple disappointing experiences, I will not be returning to CSF Quick Lane, nor would I recommend their services to anyone expecting reliable vehicle maintenance. More