Court Street Ford - Service Center

Service was on time and quick The video is a nice touch and helps with explaining the service and helps with explaining the service More

A good experience, with thorough video explanation of works and items checked and levels that they were at with pictures given. I believe that this can be a plus to illustrate what is truly needed and ne works and items checked and levels that they were at with pictures given. I believe that this can be a plus to illustrate what is truly needed and necessary for maintaining the vehicle in top performance condition. More

Prompt. friendly, reliable service for my vehicle.Ease for appointment scheduling and available time slots. friendly, reliable service for my vehicle.Ease for appointment scheduling and available time slots. More

The part came in and it’s fixed. Don’t know what else to write Don’t know what else to write More

Great service Friendly employees All four of our vehicles have been getting serviced at this location for years vehicles have been getting serviced at this location for years More

I bought a used 2018 GMC from Court Street Ford earlier this year. The buying process was easy and streamline, but the sales associate that I was working with was not very punctual, nor did he really seem this year. The buying process was easy and streamline, but the sales associate that I was working with was not very punctual, nor did he really seem to care to help me after the sale was made. During the buying process, I asked that the paint pen be provided due to a couple scratches that I wanted to touch up. He never contacted me to tell me that he had ordered my paint pen and also when I drove off the lot, my oil percentage was under 80%, and all four tires needed air added. When I questioned whether or not they actually even did an oil change on the truck he told me yes, but was willing to give me a free oil change. After three weeks of not hearing from him, I called back to the dealership and spoke with a sales manager who finally got me the paint pen. I went in for an oil change a couple weeks ago and my appointment was for 8:30 in the morning. I did not end up leaving until 1030 because the parts department would not answer the tech working on my truck to get him the air filter. The only reason I am leaving two stars is for the service manager, who gave me the oil change for free and I will only be coming back for my next free oil change and I will not be returning after. More

Always a great experience at Court Street Ford in Bourbonnais! Wonderful team, great service, honest employees. Bourbonnais! Wonderful team, great service, honest employees. More

I'm going to need a new car soon. Hear Edge is no longer being manufactured. Hate to leave Ford simply due to excellent service department. We'll see. Hear Edge is no longer being manufactured. Hate to leave Ford simply due to excellent service department. We'll see. More

Awesome service, great staff, very professional kind place they know what their doing very detailed place they know what their doing very detailed More

Great service, professional staff, they know what their doing, explains everything detail about your vehicle doing, explains everything detail about your vehicle More