Court Street Ford - Service Center

The dealership does the service they are suppose to do but no one wants to go the extra mile to get all your needs done, the last theee times at dealer I requested for an outlet plug to be checked, mainte but no one wants to go the extra mile to get all your needs done, the last theee times at dealer I requested for an outlet plug to be checked, maintenance just keeps saying it’s a service inspection which It is and but they are too lazy to contact service to see what the problem is, 3 times no answer, I think I’m going start going to Wilmington ford, and my coolant was left low again. The lady that helped me at service didn’t seem to care about my needs, just call service department and ask th the question, quite passing the buck. Kept telling me no problem, but there is, there is no power to outlet, they should have checked. Bill zacharias next time it will be 1 atat More

Court street ford has always been great. Service valet is a great, easy and reliable service! Service valet is a great, easy and reliable service! More

Quick to get in with appointment Quick to let me know what test had to be done and how long it would take. Called when completed. what test had to be done and how long it would take. Called when completed. More

Came in for a scheduled repair at 8:00 was told that 12:30 in the afternoon that they had just decided if they're going to put it on service bulletin instead of the Ford warranty that I had purchased an 12:30 in the afternoon that they had just decided if they're going to put it on service bulletin instead of the Ford warranty that I had purchased and then asked me to wait another 3 hours for them to repair it . Can't for the life of me figure out why they didn't start the repair at 8:00 in the morning and as the job progressed then decided how it was going to be charged or billed .at which time I made an appointment for the following week and set roughly another 3 hours for them to finish up the job More

Service was good but costly. What I was disappointed in was the offer that was sent to buy my truck. Was below KBB and when I sent a screen shot of how much my truck was valued a What I was disappointed in was the offer that was sent to buy my truck. Was below KBB and when I sent a screen shot of how much my truck was valued at KBB, I got no response back. I will be buying a new car elsewhere. More

Had tires rotated during my service appointment and about had a hub cap come off when driving. They were not put back on correctly! had a hub cap come off when driving. They were not put back on correctly! More

On February 28, 2025, I took my 2021 Ford Explorer to CSF Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discover Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discovered an oil spill on the garage floor—clear evidence that the oil filter had not been properly installed. This is the third time CSF Quick Lane has failed to perform a basic oil change correctly on this same vehicle. Due to this negligence, I was forced to take my vehicle to a professional maintenance shop to have the issue corrected properly. Additionally, my epoxy-coated garage floor is now stained as a direct result of CSF Quick Lane’s repeated failure to ensure quality service. I requested reimbursement for the $77.71 oil change, as it is evident that CSF Quick Lane does not perform adequate quality checks on their work. Instead, I was offered only $50 in Ford Pass rewards by the manager, Jeff Swank—a wholly inadequate response considering the repeated mistakes and resulting damages. This level of carelessness and disregard for customer satisfaction is unacceptable. After multiple disappointing experiences, I will not be returning to CSF Quick Lane, nor would I recommend their services to anyone expecting reliable vehicle maintenance. More

Great professional customer service. Immediately brought my truck in for my check engine light got me scheduled and pick up and delivery promptly set. Can’t ask for better! Dorazio Ford Immediately brought my truck in for my check engine light got me scheduled and pick up and delivery promptly set. Can’t ask for better! Dorazio Ford needs to take notes!! More

Such an amazing experience. Leasha communicated very well and provided timely updates. Great service experience. Leasha communicated very well and provided timely updates. Great service experience. More

I waited for over a total of 12 hours for my truck to be repaired. I can't back 3 times for the same issue. I wasn't offered a loaner vehicle. I wasn't even offered a courtesy ride instead of having to wait repaired. I can't back 3 times for the same issue. I wasn't offered a loaner vehicle. I wasn't even offered a courtesy ride instead of having to wait at the dealership. I was given a 9:30 appointment, and my vehicle sat in the same spot until 2😤. I had to take off work twice, and lost my job😞. I have a full coverage warranty and can't understand why I wasn't assisted with better care or customer service. There wasn't any communication concerning my vehicle until I asked the fifth time. Another person had to look into what was going on just for anyone to get back to me. #Poorcustomerservice More