Court Street Ford - Service Center

On February 28, 2025, I took my 2021 Ford Explorer to CSF Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discover Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discovered an oil spill on the garage floor—clear evidence that the oil filter had not been properly installed. This is the third time CSF Quick Lane has failed to perform a basic oil change correctly on this same vehicle. Due to this negligence, I was forced to take my vehicle to a professional maintenance shop to have the issue corrected properly. Additionally, my epoxy-coated garage floor is now stained as a direct result of CSF Quick Lane’s repeated failure to ensure quality service. I requested reimbursement for the $77.71 oil change, as it is evident that CSF Quick Lane does not perform adequate quality checks on their work. Instead, I was offered only $50 in Ford Pass rewards by the manager, Jeff Swank—a wholly inadequate response considering the repeated mistakes and resulting damages. This level of carelessness and disregard for customer satisfaction is unacceptable. After multiple disappointing experiences, I will not be returning to CSF Quick Lane, nor would I recommend their services to anyone expecting reliable vehicle maintenance. More

Great professional customer service. Immediately brought my truck in for my check engine light got me scheduled and pick up and delivery promptly set. Can’t ask for better! Dorazio Ford Immediately brought my truck in for my check engine light got me scheduled and pick up and delivery promptly set. Can’t ask for better! Dorazio Ford needs to take notes!! More

Such an amazing experience. Leasha communicated very well and provided timely updates. Great service experience. Leasha communicated very well and provided timely updates. Great service experience. More

I waited for over a total of 12 hours for my truck to be repaired. I can't back 3 times for the same issue. I wasn't offered a loaner vehicle. I wasn't even offered a courtesy ride instead of having to wait repaired. I can't back 3 times for the same issue. I wasn't offered a loaner vehicle. I wasn't even offered a courtesy ride instead of having to wait at the dealership. I was given a 9:30 appointment, and my vehicle sat in the same spot until 2😤. I had to take off work twice, and lost my job😞. I have a full coverage warranty and can't understand why I wasn't assisted with better care or customer service. There wasn't any communication concerning my vehicle until I asked the fifth time. Another person had to look into what was going on just for anyone to get back to me. #Poorcustomerservice More

I’m very satisfied with the quality of work that was done on my vehicle. It looks like a new car on my vehicle. It looks like a new car More

The service center has always been decent. Morgan claims that she didn't receive my two texts and that's why she didn't respond to me. I had to call and go thru all the prompts to get to make Morgan claims that she didn't receive my two texts and that's why she didn't respond to me. I had to call and go thru all the prompts to get to make an appointment. Actual fix was fast. More

They are always professional and courteous. It never takes very long for th appointment! Thank you!!! It never takes very long for th appointment! Thank you!!! More

Elizabeth and the team at CST always take great care of us. We appreciate your hard work. Thanks us. We appreciate your hard work. Thanks More

Professional services every time! Always a pleasure to deal with. Honest, realiable and efficient service Always a pleasure to deal with. Honest, realiable and efficient service More

I FIND THEM EASY TO DEAL WITH AND TO GET MY VHICLES IN, IN A TIMELY MANNER. THEY ANSWER ANY QUESTIONS I HAVE. I HAVE BEEN COMING TO COURTSTREET FORD FOR YEARS AND HAVE GOTTEN TO KNOW THE STAFF CLOSESLY. TH IN A TIMELY MANNER. THEY ANSWER ANY QUESTIONS I HAVE. I HAVE BEEN COMING TO COURTSTREET FORD FOR YEARS AND HAVE GOTTEN TO KNOW THE STAFF CLOSESLY. THEY ARE A GOOD GROUP OF PEOPLE. More