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Countryside Nissan - Service Center

Countryside, IL

4.5
483 Reviews
Call Service Center (708) 352-9200

483 Reviews of Countryside Nissan - Service Center

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December 08, 2024

thank you for a great service experience. Thanks to Uvaldo, BJ, and Cynthia for taking care of me. More

by edoer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Countryside Nissan responded

We appreciate your also taking care of Uvaldo, BJ and Cynthia with this beautiful 5 STAR rating. Thank you, edoer0!

December 05, 2024

I enjoy taking my Versa to Countryside Nissan. The service advisors always explain everything to me. I also like the videos sent to me when the tech is working on my car. More

by SANDYANDMIKEB73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uvaldo
Report | Print
Dec 05, 2024 -

Countryside Nissan responded

We are so excited to read your positive comments! Thank you, SANDYANDMIKEB73!!

December 03, 2024

Bring back the free car wash. I Miss it. The service man I had was great.. More

by s.nugent730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember, look on the receipt
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Dec 04, 2024 -

Countryside Nissan responded

Thank you, s.nugent730! We appreciate your 5 STAR rating and we'll put in your request!

December 01, 2024

I liked the study carrols off to the side of the waiting area, out of sight from the TV. More

by pgallot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Countryside Nissan responded

Thank you, pgallot, for taking the time to share your valuable feedback! We are so pleased you had a good experience with our service team and waiting area!

November 29, 2024

Everyone was very professional, efficient and they had good communication with me regarding my car service! More

by ssusa810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Countryside Nissan responded

We are so pleased you had a good experience with our service team! THANK YOU, ssusa810!

November 27, 2024

You all quoted me a ridiculous price of $300 to get my door fixed with a rubber seal before my oil change. The seal costs $99, and $50 to install it from my mechanic. Is it a dealership’s policy to screw More

by paul.santana70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cinthya Bautista
3.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Countryside Nissan responded

paul.santana70. Your pricing is close to reality, The part is $122 with tax and the labor guide (industry standard) provides for a 1 hour repair. If the actual work wasn't a full hour, the labor could have been half of the quote. We would rather quote high and provide it for less than the other way around. Our customers are very important to us and we would not try to 'screw' anyone over. We don't know about your referral but we do pay them, (I assume you mean a finders fee) not sure when the purchase occurred and if it was prior to 10/2020 when there was an ownership change.

November 26, 2024

gran servicio en cuanto llegue pasaron mi auto al servicio y terminaron rapido, espere como 15 minutos y me atendieron en espanol y muy atentamente. More

by cristena2030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uvaldo
Report | Print
Nov 26, 2024 -

Countryside Nissan responded

cristena2030, ¡Apreciamos mucho su negocio! ¡Nos complace saber que tuvo una excelente experiencia y que el equipo lo ayudó a entrar y salir rápidamente!

November 22, 2024

In general, the service was good. But there was some miscommunication. I bought the Customer Purchasing Maintenance Plan for $399. I thought it would include the first maintenance t More

by suwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uvaldo
Report | Print
Nov 25, 2024 -

Countryside Nissan responded

suwe, first we are sorry that you are still unhappy. After reviewing with our managers we learned that our team has already reached out to you and offered to talk through what charge you experienced. The maintenance plan items were at no charge, the additional item was outside the plan. We appreciate your business and your opinion is important to us, so please reply to Charlie's text if you would like further understanding or to offer more feedback.

November 21, 2024

very perfessional excellent service done in very quick time and repaired perfectly will recommend this dealership to my family and friends More

by gfasano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Countryside Nissan responded

We are so happy to know you had a 5 STAR experience with our team. THANK YOU, gfasano!!!

November 20, 2024

The staff explains the problems in detail and they are following up on the maintenance of the car and if they find problems they let you know and if you want to fix themSi More

by juliapachus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
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Nov 20, 2024 -

Countryside Nissan responded

Thank you, juliapachus! Sorry you had problems with your vehicle BUT, so glad to know they have been taken care of!

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