Countryside Nissan

Roy was great to work with. I knew exactly what I wanted and found it on AutoTrader.com. I inquired about the vehicle, Roy responded and checked it, reported back to me and did not embellish his findings. and found it on AutoTrader.com. I inquired about the vehicle, Roy responded and checked it, reported back to me and did not embellish his findings. My wife and I flew out to Chicago's O'Hare (from Westchester County airport, NY), Roy picked us up, brought us to his dealership, we checked the vehicle out, it was exactly as Roy described and we did the deal. My wife and I then drove it back to our home in Connecticut. All of the people at the dealership were friendly and not phony friendly, genuine friendly (I'm in sales for over 30 years and know the difference). I have bought lots of cars in my life and this was an interesting and fun experience plus I got exactly the car I wanted. Way to go Roy! More

Everyone at contintental nissan was friendly and helpful. Jay answered all of my questions and made sure I understood all of my options. I would definitely buy from Continental Nissan again. I walked away co Jay answered all of my questions and made sure I understood all of my options. I would definitely buy from Continental Nissan again. I walked away completely satisfied with my purchase and knew I made a well informed purchase More

In short, my experience with this dealership has cemented my feelings about car sales. Shady. What happened? I saw an ad for a Nissan Altima Coupe for 19,950. The salesman wrote and offer sheet for $2000 my feelings about car sales. Shady. What happened? I saw an ad for a Nissan Altima Coupe for 19,950. The salesman wrote and offer sheet for $2000 higher. I thought he had to have done that on accident. No way that could happen. Well, I spoke with a manger about a week later. He said the first price, which was still on the website included incentives that were explained on the page the car was listed. NOT TRUE. There was no mention of anything affecting the price. The price was listed and that was it. It's kind of peculiar that the first salesman I spoke with never called me back or emailed me when I confronted him with the 'Error'. Unfortunately, we have to deal with dealerships to buy our vehicles. All I can say is stay on there A** and ask questions. They can only get away with what we allow them to. More

The buying experience at Continental Nissan was professional, but friendly. Their entire staff treated me with the utmost courtesy. They also took the time to make sure I was comfortable with the professional, but friendly. Their entire staff treated me with the utmost courtesy. They also took the time to make sure I was comfortable with the new features of my Pathfinder. I would recommend Continental Nissan to my friends and family without hesitation. More

I went to the dealership's service shop with a laundry list of potential repairs and maintenance items on my 10+ year old Nissan. The good - they recommended inspecting the maintenance items and only p list of potential repairs and maintenance items on my 10+ year old Nissan. The good - they recommended inspecting the maintenance items and only perform the work if required. That saved me money. The items in my list, I had already quoted in other places and had little intention to get repaired at the dealership... but their quote was very competitive, so I had them do the work. They also called me with additional items I didn't see myself and quoted me a reasonable price, so I had do the work. They also gave me a free rental due to the scope of the repairs. By the way, free coffee, internet and cookies were appreciated. The bad - their back office processes are so time consuming, they have little time to be proactive with recommending additional inspections. For example, my 10+ year old car had an issue (it was on my original list) that caused the car to sway at high speeds. It turns out there was a service bulletin issued back in 1998 that recommended inspecting and replacing certain components that were known to wear away. I had brought my car to this dealership before, you would think they would have caught it back then... but they didn't. Instead, I had to bring it to their attention, they did the inspection and guess what? The components were worn out. I don't fault the workers... I fault the management, who allow back office processes to become so bureaucratic and probably invest so little in IT that workers are busy typing, looking for paperwork, etc.. to have little time to be proactive with the customer. To management, I suggest you pick up a book on process improvement... like Transactional Lean Six Sigma for Dummies. In the end, if you know your car... stay on top of service bulletins and safety alerts, you can ask them to perform the work and they will do it and at a reasonable price. If you are a person who doesn't want to worry about the car and just wants to bring it to a service shop that is proactive about repairs... then sometimes they will catch stuff and sometimes they won't. More

Alright Ill start off right by saying, the sales rep and techs are nice and respectful pple however their service after buying a car needs some work. So I live an 1hr 20min from this dealership. Hence I cal techs are nice and respectful pple however their service after buying a car needs some work. So I live an 1hr 20min from this dealership. Hence I called ahead of time to service an appointment letting them know what was wrong ahead of time so they knew. When I got here they immediately pull in the car as if they were going to service it. I watch the car pull in through the waiting room window. Then they just walked away from it. I figured there were other pple before me so it was first come first served, but an hour passes and they dont lay a single hand on the car. So I go to complain and they say, this is a procedure process and we had to wait for our parts manager but now he's here. Already im thinking.. thats why I made an appointment ahead of time. I just brushed it off because I was then informed they were now going to get on it. About 45 min passed and the car is still sitting there idle. I then watch a technician check out the part and then drives the car outside to the lot. 15 min later a tech comes to me and says sorry we cant replace the part.. Lesson learned, read ppls complaints before wasting time. Another small complaint is, they blast my AC.. no courtesy in that. So all in all, I wasted almost 5 hours, no exaggerating, to get nothing done. Yes to sales No to service department More