Coulter Cadillac Buick GMC

Russ was very gracious and came to the Tempe location to perform the estimate. He kept me informed throughout the repair process and despite the insurance snafus. The work was outstanding and made me think perform the estimate. He kept me informed throughout the repair process and despite the insurance snafus. The work was outstanding and made me think I had a brand new vehicle. He was accommodating when I added a request for tinting, completing the work on time. Though I do not want to have any more body work done as a result of an accident, I certainly would want Russ overseeing any such future repairs. More

We came from out of town on a Saturday to look at car that we had seen on the internet. Larry was great right from the start, he was very personable & there was never any pressure to buy - this was quit that we had seen on the internet. Larry was great right from the start, he was very personable & there was never any pressure to buy - this was quite refreshing. We ended up buying another car not the one we came to look at. We were given a good trade value along with a great price on the car. Debbie did the paper work & she was great to work with. She really know's her job well & went the extra mile for us. We would definately do business with Coulter Cadillac again. More

I trade at Coulter because of these two people. Coulter has always had great cars and service but what makes the difference to me are these two people. The sales process is not adversarial but a professio has always had great cars and service but what makes the difference to me are these two people. The sales process is not adversarial but a professional experience where everything is above board and a fair price is agreed upon. Having bought cars from them before I have seen the follow up service they provide and they are never too busy to help answer a question about the car. My wife who drives a car bought from Doreen feels very comfortable at Coulter where at other dealers she would always want me to take care of things. We have found dealing with Coulter, Doreen and Debra to be such a better experience than any other luxury car dealer we have ever used. More

Over two years ago, I had repairs done to my vehical due to a rear end collision. Shortly after the repairs were completed, I was transfered to the Dallas area. After a very rainy week I noticed that my tru to a rear end collision. Shortly after the repairs were completed, I was transfered to the Dallas area. After a very rainy week I noticed that my trunk had a foul smell and discovered almost 1/2" of water had collected in my spare wheel well. I called Robert and he assured me that my repairs were guarenteed. When I returned to Phoenix area, I brought my vehical back to Coulter and they made it RIGHT! I highly recommend them. Robert feels like family. More

I was in the market for a 2011 CTS-V, so I planned to visit all Cadillac dealerships in Phoenix. I started with Coulter, went to others, then returned to Coulter to make the purchase. The friendliness he visit all Cadillac dealerships in Phoenix. I started with Coulter, went to others, then returned to Coulter to make the purchase. The friendliness here compared to other dealers is what made me decide to buy here. The other dealerships made me stand around, basically accused me of lying, and were generally rude because they were so misinformed as to think they had the only Black Diamond CTS-V in Phoenix (which Coulter also had). The buying experience was great as they did everything possible to make it easy. The reason I decided to write this review was because of the service you receive when you BRING YOUR CAR BACK. I had some light paint damage and was looking to get it buffed, after calling Coulter they told me to bring it in and they would fully buff, polish and detail the car. ***FOR FREE*** I recently also purchased a high-end German sports car, and the service at Coulter is so many times better than the service there that instead of buying a Porsche SUV next, I will be buying an Escalade from Coulter. More

They serviced my old Cadillac today. The Service Advisor Rob Isbell was very helpful and professional. The work was great and my car "runs like a top". I will definitely recomend this shop. Rob Isbell was very helpful and professional. The work was great and my car "runs like a top". I will definitely recomend this shop. More

I took my Escalade in for some warranty work on 9-14-11. I was promptly greated and offered water. My service manager went over the repairs with me and was very friendly. He got me a rental and my car was d I was promptly greated and offered water. My service manager went over the repairs with me and was very friendly. He got me a rental and my car was done the same day. All the repairs were done perfectly and I couldn't be happier. Ed was promt and professional great guy to deal with. More

I love Coulter now that John os there. My next car will be through him. The location is perfect for my being able to get service and the last cadillac I had was serviced there. Excellent service departme be through him. The location is perfect for my being able to get service and the last cadillac I had was serviced there. Excellent service department too More

Glenn was a pleasure to work with. I was impressed that there was no "pressure" to buy, no haggling, just a great price and a good trade in value for my trade in. Glenn went the extra mile to close the dea there was no "pressure" to buy, no haggling, just a great price and a good trade in value for my trade in. Glenn went the extra mile to close the deal! More

Coulter Cadillace by far is the best experience I had in buying a car.I live in Pasadena, CA and was looking for a Black Audi 2010 Q5 s - type. It's a rare to find piece in used market. In my search on Auto buying a car.I live in Pasadena, CA and was looking for a Black Audi 2010 Q5 s - type. It's a rare to find piece in used market. In my search on Autotrader, Coulter cadillac, Phoenix, AZ showed up. Initially they were not willing to give it for the price I offered. When Glen Heiser from Internet sales got back to me, I bumped up my offer price, for which he agreed. He gave me the final out of the door price, I again asked him to reduce the price by $700, so that the price can be rounded off to lowest thousand amount. He got back to me stating that the price is reduced. Remember, all this was happening over the phone. I neither looked at the car nor test drove it. Finally I asked him if there is any body work that needs to be taken care of, he said there are minor things and he offered to take car of them, which he did. I got my loan processed, sent them the check and they shipped me the vehicle. I loved the first look of the vehicle but I had my own doubts. I test drove it, took it for a car wash and it looked amazing. I found that the Dust protectors around front brakes were deformed, I though this happend while shipping and asked Glenn to send me the pictures they posted on their web site before sale. Glenn was curtious to send me the pcitures and the deformation was in the pictures as well. I took my Audi to an Audi mechanic. He looked at it, test drove the car and asked me to be at ease and be at peace. He said I got a very good deal. So over all, the price was $1000 more than what I initially asked for, vehicle is in perfect condition. The customer service and peace of mind that Glenn offered was top notch. His pre sale and post sale customer service were excellent. Coulter cadillac is a trust worthy place to go if you are looking for a new or used vehcile. Ask for Glenn. Kiran More