Coulter Cadillac Buick GMC

Coulter Cadillace by far is the best experience I had in buying a car.I live in Pasadena, CA and was looking for a Black Audi 2010 Q5 s - type. It's a rare to find piece in used market. In my search on Auto buying a car.I live in Pasadena, CA and was looking for a Black Audi 2010 Q5 s - type. It's a rare to find piece in used market. In my search on Autotrader, Coulter cadillac, Phoenix, AZ showed up. Initially they were not willing to give it for the price I offered. When Glen Heiser from Internet sales got back to me, I bumped up my offer price, for which he agreed. He gave me the final out of the door price, I again asked him to reduce the price by $700, so that the price can be rounded off to lowest thousand amount. He got back to me stating that the price is reduced. Remember, all this was happening over the phone. I neither looked at the car nor test drove it. Finally I asked him if there is any body work that needs to be taken care of, he said there are minor things and he offered to take car of them, which he did. I got my loan processed, sent them the check and they shipped me the vehicle. I loved the first look of the vehicle but I had my own doubts. I test drove it, took it for a car wash and it looked amazing. I found that the Dust protectors around front brakes were deformed, I though this happend while shipping and asked Glenn to send me the pictures they posted on their web site before sale. Glenn was curtious to send me the pcitures and the deformation was in the pictures as well. I took my Audi to an Audi mechanic. He looked at it, test drove the car and asked me to be at ease and be at peace. He said I got a very good deal. So over all, the price was $1000 more than what I initially asked for, vehicle is in perfect condition. The customer service and peace of mind that Glenn offered was top notch. His pre sale and post sale customer service were excellent. Coulter cadillac is a trust worthy place to go if you are looking for a new or used vehcile. Ask for Glenn. Kiran More

Joe Sparks was very professional and helpful. The negotiation process was not confrontational and to the point. I saw the vehicle I was interested in on the Autotrader website and was able to make a negotiation process was not confrontational and to the point. I saw the vehicle I was interested in on the Autotrader website and was able to make a deal and trade in my existing Cadillac in a ressonable time and with little stress. More

Joe was a very nice to do business with, was not pushy very personable and was a matter of fact. I enjoyed speaking with him and would deal with him in the feature, and would reccomend him to anyone I kn very personable and was a matter of fact. I enjoyed speaking with him and would deal with him in the feature, and would reccomend him to anyone I know. Debbie was a very nice lady that stayed after her scheduled shift just to get my loan done so I could drive the car home that night. She did it with a smile and was very personable the whole time. I hate buying new/used cars and they made this a really nice experience. More

My Buick had a section of trim come off so I went to the body shop. They were very helpful. The section that needed to be replaced was no longer avaiable but they figured out a way to repair the damage. body shop. They were very helpful. The section that needed to be replaced was no longer avaiable but they figured out a way to repair the damage. I was very pleased. Bob Westerholm was great to work with and it only took around 45 minutes. Thank you!! More

I traded in my 2007 DTS with 50K miles and was considering leasing a new car or upgrading to a newer model. I went over to the used car section and was met by Joe Sparks. We discussed my options a considering leasing a new car or upgrading to a newer model. I went over to the used car section and was met by Joe Sparks. We discussed my options and he showed me several cars that met my specifications. We also discussed the pros and cons of leasing new. There was a return that was a year older than the car I was trading in and even had more miles on it but it was pristine. It looks and drives brand new. I test drove it and knew immediately it was a great deal. Coulter gave me an extremely fair trade in allowance (more than two other Cadillac dealerships I visited) on my existing DTS and great financing through GMAC. Debbied Miles wote me up next door and was extremely fast and efficient. I sincerely feel that Joe listened to me and helped me get the best possible vehicle imagineable. Thanks Coulter, I woke up this morning feeling really good about my purchase. More

Please pass on our sincere THANKS to Mr. Gary Siefker your Internet Manager. His excellent knowledge of the product is refreshing !! Gary is a true professional and went that extra mile to make sure we your Internet Manager. His excellent knowledge of the product is refreshing !! Gary is a true professional and went that extra mile to make sure we understood the process and were happy with the outcome. Mr. Siefker is an excellent example of what the culture of today's car business should encourage. Many thanks !!!!! More

I contacted Coulter Cadillac about a car I found in an online search. Glenn Heiser was exceptionally helpful with all my questions and concerns, and his responses were very punctual. I'm from North Caro online search. Glenn Heiser was exceptionally helpful with all my questions and concerns, and his responses were very punctual. I'm from North Carolina, so our transaction was literally across the country. I couldn't ask for a smoother, more hassle-free process. Glenn, and Rick Baena, were very helpful, courteous, and efficient during my entire buying process, and I would definitely recommend Glenn and Coulter Cadillac to anyone. More

We were stranded and these folks worked us in and helped us get the car ready. We can now arrive in Ca as we expected Georgia made our wait easier and Brad our service writer really was courteous as was Je us get the car ready. We can now arrive in Ca as we expected Georgia made our wait easier and Brad our service writer really was courteous as was Jeanette who took our call. We live in Texas so this was a lifesaver. More

Michael has a very genuine approach to the whole automobile service scenario. He is straightforward, honest, and does what he says he is going to do. automobile service scenario. He is straightforward, honest, and does what he says he is going to do. More

The reason I am giving Joe Helms and Coulter Cadillac the ratings above was due to my overall experience during my most recent visit. I took my Cadillac in for service. Joe explained in detail the problems ratings above was due to my overall experience during my most recent visit. I took my Cadillac in for service. Joe explained in detail the problems which existed. He gave me multiple options and time frames to work with in order to make the best decision. He explained the costs associated with the repairs and the things we could due to help mitigate their immediate effect. While waiting there were various employees of Coulter who inquired as to my well being and asked if I needed any assistance. It was a truly great experience and I would recommend Coulter Cadillac to anyone. More