Coulter Cadillac Buick GMC

I purchased my new SRX in the Spring of 2010 from Coulter Cadillac. At the time I was quite satisfied with the quality of the vehicle, the sales team, and the subsequent service. I moved to Denver, Co. i Cadillac. At the time I was quite satisfied with the quality of the vehicle, the sales team, and the subsequent service. I moved to Denver, Co. in the Fall of 2010 and had occasion to seek service at my local Cadillac dealer, Rickenbacher Cadillac. All service was performed flawlessly thanks to service director, Norm. When I had a problem with the chrome finish on my wheels and lower trim, I personally contacted the service manager, Blaze. He patiently listened to my concerns and told me he would contact the regional Cadillac representative and get back to me promptly. Several days later, Blaze called me and informed me that Cadillac would replace all of the parts in question at their expense where ever I would like the service performed. As I had returned the vehicle to Phoenix, I elected to have my original dealership, Coulter Cadillac, do the work. I contacted Coulter Cadillac Service Manager, Jon Thorne, who entrusted this task to his ever able assistant, Ed Stralko. As all Cadillac personnel preceding him, Ed was extremely professional and to the utmost helpful. He continued to make this entire process as easy on me as possible, demonstrating that the total Cadillac experience is luxury, from the quality of the product, to the exceptional customer service. More

I purchased my 09 Corvette from Coulter so I took it back there when I needed some warranty work. Ed arranged a day and time to bring it in and gave it the appropriate care while it was in the dealership. T there when I needed some warranty work. Ed arranged a day and time to bring it in and gave it the appropriate care while it was in the dealership. The repair was completed early and the work was done perfectly. Ed is not only very courteous but also very professional and looks after every detail of the service experience. Thanks for going the extra mile ED! More

I took my car in - was later due to traffic - and Mr. Sralko was courteous and got me on my way with a loaner so I could make my meeting. he also helped me with directions from the dealer to my meeting a Sralko was courteous and got me on my way with a loaner so I could make my meeting. he also helped me with directions from the dealer to my meeting area. when I returned to pick up the car, he went over how to take care of it and answered my questions professionally and with "no question is too trivial" attitude. With my new car, I asked Mr. Sralko is he can be the go-to guy for my new Verano and he said of course. Great service and manner. More

Deb Niles and Roger Farney are miracle workers. I traded my 2008 MB 350 for a 2012 Buick Verano and I really got the best of the deal. Love the car with all of the amenities. As a first time buyer from my 2008 MB 350 for a 2012 Buick Verano and I really got the best of the deal. Love the car with all of the amenities. As a first time buyer from Coulter Cadillac, I was somewhat leery of dealing with the dealer with the car on the roof. Ha! They were kind, caring, extremely professional and never waivered in stating I would have my new car. Kudos to Deb and Roger and the good people of Coulter Cadillac. More

I had a wonderful experience with Coulter Cadillac the week prior. From the time of my phone call to inquire for an appointment time and service, the receptionist was very polite and anxious to help me, u week prior. From the time of my phone call to inquire for an appointment time and service, the receptionist was very polite and anxious to help me, upon me telling her about my challenege she confirmed that they would absolutely get me in right away as this was an emergency. I spoke with my service rep Mr. Joe Helms who was very coruteous and professional and assured me I was in good hands and they would figure out what was wrong with my vehichle. He was kind enought o extend an offer for the complimentary multi point inspection in which I had inquired about as this was an offer for the week following which I had recieved via the mail, and was glad he honored this while also providing me with a free emergency kit. He checked in with me regularly throughout the day to let me know how things were looking and let me know where they were at in the process of testing the car for various problems. I took the shuttle service provided by Coulter to work and found Chase to be very charming, and quite a gentleman. Chris picked me up from work that evening and was nothing less than kind and professional. both of them made the drive to retrieve my car very enjoyable and they both are so respectful & reliable. I have always gone to the Tempe dealership in which I love working with Glenn Cabel as he is phenomenal, however due to geographical reasons have now begun servicing my vehichle at Coulter Cadillac, and am very pleased that the service is just as top notch as it has been at the Tempe Coulter. I will definitely be back. More

Coulter Cadillac is a class operation where you can actually shop without being insulted. I recently worked with Dean Cooper, who has been at Coulter something like 19 years. Wow! actually shop without being insulted. I recently worked with Dean Cooper, who has been at Coulter something like 19 years. Wow! More

I had a wonderful experience at Coulter Cadillac. Josh Lohman especially made my experience actually enjoyable and painless. I have always dreaded going to dealerships but Josh enlightened me about how c Lohman especially made my experience actually enjoyable and painless. I have always dreaded going to dealerships but Josh enlightened me about how car buying SHOULD be. He made things easy for me to understand and I did not feel pressured. I felt I was educated about my purchase and I absolutely LOVE my new car. Thanks Josh and Coulter. I have already spread the word to my friends and family and am happy to spread the word to others! More

OK, my Escalade had a problem. The "Service Engine Soon" light comes on. Every two weeks, I go to an out-of-town project and I was back in with the same problem. This time they kept the vehical for Soon" light comes on. Every two weeks, I go to an out-of-town project and I was back in with the same problem. This time they kept the vehical for a week and did not charge me a dime. Joe told me that he is confident that they have solved the problem, but if I have the same problem whai I go back to visit my project, bring it back and they will keep working on it. last week when I brought it back for the fourth time, I could tell that Joe was very upset because he expects better for his customers. I really appreciate Joe. More

I have rated Coulter Cadillac and especially Glenn Heiser very high in all aspects of my transaction. Buying a car over the internet and the telephone was a leap of faith but I can honestly say it was more very high in all aspects of my transaction. Buying a car over the internet and the telephone was a leap of faith but I can honestly say it was more enjoyable than my last few in person car purchases. Sure, it would have been nice to see the car but since I was in Seattle and the perfect Cadillac STS was in Phoenix I had to trust the pictures and Glenn's assurances that the car was "like new". After Glenn set-up delivery and it arrived here I was pleasantly suprised to find the car exceeded my expectations. The whole buying experience reflected high integrity and a committment to customer satisfaction by Glenn and the dealership. I feel confident in predicting that anyone wishing to buy a quality used car will be happy with the outcome. By the way - Cadillac is a great car, can't figure out why it took me so long to buy my first one. More

They Were very Fair & Customer oriented. It was a Breeze,getting into another Car after Totalling my 2007 CTS. There were many options & after talking & test driving a few nice cars, we came to the S Breeze,getting into another Car after Totalling my 2007 CTS. There were many options & after talking & test driving a few nice cars, we came to the SRX one owner car very nice. Thanks :) Got A Great SRX. More