Coughlin Kia of Lancaster

Had our first service appointment on our new KIA SOUL, and the crew at Coughlin was outstanding. Fast, friendly, and helpful in every way. Jeff at check-in listened carefully, and explained everything. and the crew at Coughlin was outstanding. Fast, friendly, and helpful in every way. Jeff at check-in listened carefully, and explained everything. Car looked like new right after, thanks to the complimentary car wash and vacuum job. Excellent surroundings inside while waiting, too - snacks and soft drinks and TV and magazines. Terrific! More

Service department needs to better follow up on parts that are supposed to be ordered. Two separate times we’ve had to have parts ordered and find out when we get to our scheduled service appt. They had that are supposed to be ordered. Two separate times we’ve had to have parts ordered and find out when we get to our scheduled service appt. They hadn’t been ordered. More

Service department is great, Nate is very knowledgeable and friendly, as is everyone there! Thanks. and friendly, as is everyone there! Thanks. More

Very friendly staff that always makes you feel welcome. They always explain what is being done on your vehicle and any recommendations of the service you should have done. They always explain what is being done on your vehicle and any recommendations of the service you should have done. More

Great service and service advisor took extra time to explain and was happy he cleaned inside windshield explain and was happy he cleaned inside windshield More

So far our service on our 2021 Sportage has been excellent. Very satisfied to this point . excellent. Very satisfied to this point . More

The dealership does a good job. Clean waiting room, and service area,and the restrooms Clean waiting room, and service area,and the restrooms More

I want to thank Alec for everything he done for Betsy and my self. Had a great experience with Coughlin Kia and thanks again to Alec the salesman! Great experience! Tim miller my self. Had a great experience with Coughlin Kia and thanks again to Alec the salesman! Great experience! Tim miller More

Kept me well informed on progress on my car. Very nice people to deal with Very nice people to deal with More

Easy to deal with, customer service is friendly- and knowledgeable-appointments are easy to make. knowledgeable-appointments are easy to make. More