Costa Mesa GMC

Great Dealership This dealership and the sales person Oscar Garcia were very polite and very helpful and made the purchase of my new vehicle a very good experience and This dealership and the sales person Oscar Garcia were very polite and very helpful and made the purchase of my new vehicle a very good experience and I would buy there again. More

Friendly sales person This dealership and the sales person Kal Latif were very polite and helpful and made the purchase of my new vehicle very easy. Working with Kal Latif This dealership and the sales person Kal Latif were very polite and helpful and made the purchase of my new vehicle very easy. Working with Kal Latif was enjoyable, and his knowledgeable about the vehicle made my decision about purchase. More

A Positive Experience My experience at Orange Coast Buick GMC Cadillac was as positive an experience as buying a new vehicle can be. Working with Mike Ponesti was a friendl My experience at Orange Coast Buick GMC Cadillac was as positive an experience as buying a new vehicle can be. Working with Mike Ponesti was a friendly, direct and rewarding buying experience that I have had when purchasing a vehicle. Although the "negotiation process" took longer than I would have liked, Mike was able to convey my thoughts and needs in a way that enabled us to complete our business. This is the second vehicle that I have purchased from this dealership, and I will give them the "first shot" at any future purchases I may need to make. Terry DeNoewer More

A MUST VISIT DEALERSHIP I am extremely happy with professionalism, courtesous and respect from all employees at Orange Coast Buick GMC Cadillac, specifically Mr. Cruz Pena, a I am extremely happy with professionalism, courtesous and respect from all employees at Orange Coast Buick GMC Cadillac, specifically Mr. Cruz Pena, and Mr. Ben Bergman. I got to know Ben through my service advisor Cruz Pena who has help me servicing my 2007 Cadillac Escalate since when I got it in 2008. Over the years, whenever and whatever is wrong with my car, Mr. Pena would always help me find the problems and fix them. He is a great person with many good characters. Mr. Ben Bergman and Mr. Steve Baratti help me ordering my 2015 Cadillac Escalade since Jan. of 2015. Mr. Bergman is every thorough and consistence. Each month, he would either call or email me to update about the status/tentative arriving of my future car. Finally, my car came in late of June, 2015 and I bought it a few days later. Without the help of all employees from the dealership, I would not be able to drive my dream car of the lot w the happy smile. All in all, two of my friends are looking to purchase another 2015 Escalade and a 2015 Denali. Guess who I tell them to call................Orange Coast Buick GMC Cadillac, specifically names of people who just help me obtaining my brand new 2015 Cadillac Escalade.......yah! More

ABSOLUTELY SATISFIED Saw the Qx56 on line at CARS.com. Called to inquire about it but wouldn't be able to see personally because I lived over 2000 miles away. Mike sent vi Saw the Qx56 on line at CARS.com. Called to inquire about it but wouldn't be able to see personally because I lived over 2000 miles away. Mike sent video of the vehicle and assured me about how great the condition was......so I trusted him. Had it shipped and after cleaning the road grime off, it was just as beautiful as he described. The whole process was handled with the utmost professionalism. Mike and Chris were always there when I called with any questions. So like I said in the title, I'm ABSOLUTELY SATISFIED with my purchase from Orange Coast Buick GMC Cadillac. More

he was friendly and good when I purchased a car. However, they promised for a small follow-up as the car tray stuck before the purchase. He promised to fix and was supposed to call me. However, no respon they promised for a small follow-up as the car tray stuck before the purchase. He promised to fix and was supposed to call me. However, no response and ignored my text. This dealer should have fixed before they sold as they had plenty of time for the transaction. Besides, I got a trade-in value from dealer on my email after they test drove my car then they said they could not pay such amount. @@@ Then why bother to send me such trade-in value??? There is a car max couple of block away so I suggest consumers sell used car there as they pay more than this dealership would. More

Just wanted to take a moment to say what a great experience I had purchasing my new Denali Dually! Ralph Burns was not only extremely knowledgeable about the vehicle in it's entirety, but made the w experience I had purchasing my new Denali Dually! Ralph Burns was not only extremely knowledgeable about the vehicle in it's entirety, but made the whole purchasing process proceed as smooth as possible. I wouldn't hesitate to purchase another vehicle with him again. Thanks Ralph! Stewart Deutschle More

DO NOT BUY FROM THIS DEALERSHIP! We first visited the DO NOT BUY FROM THIS DEALERSHIP! We first visited the dealership in early August explaining to the salesman, Eric I believe, that we would be back DO NOT BUY FROM THIS DEALERSHIP! We first visited the dealership in early August explaining to the salesman, Eric I believe, that we would be back either on or before Labor day weekend to pick up a White Denali. He attempted to sell us at that point, but we explained that we wanted the best deal, had good credit and would come back prepared. In the evening on August 28th we had decided we would go in the following day so we visited GMC.com and followed the "Apply for Credit" link under shopping tools as we knew we wanted the 0% financing deal being offered. This link took us to Ally financial which is where we applied and were subsequently approved for the loan needed. On August 29th we arrived at the dealership and examined the vehicles and found one that would work. We sat down and began the tedious negotiations as we had brought with us reports from Edmunds, KBB, and TrueCar detailing what we should pay. We also brought 2 copies of our pre-approval from Ally financial, one for us, one for them. After haggling for over an hour we progressed with them requiring that we complete a credit application. We explained that we did not want to have our credit run as our financing was in place. At this point a senior salesman, Ben Bergman, had taken over for Jason, obviously due to his inexperience. We do admit that we were being very difficult about pricing and the details. When Ben detailed that we must fill out the application, we declined and proceeded to leave the dealership. Fred, the finance manager on site, grabbed us outside the door and explained that it wasn't them, it was the Patriot act that required our credit be run. Well, we've been in finance for years and that is an outright lie because the Patriot act does not require that. However, we do understand that it could be their policy so we accepted and came back allowing them to proceed. We explained that another time, at this very dealership over 10 years ago our credit had been run 9 times and we were assured that it wouldn't happen as that was the previous owner. Over several hours we finally completed the deal and were shuttled off to the finance department's desk with Jane. There I could see Jane began entering our detail into the computer and I reminded her that we were pre-approved through Ally and all she had to do was look up our loan. She said "oh, nobody told her that, great, she'd get it done and get it from the salesman." Well we closed the deal and brought our beautiful new truck home. That evening we received an alert from our credit bureau that not only had the dealership run our credit, which we'd expected, but they had also re-submitted our application to Ally as a new loan and Ally had run our credit again, not even 24 hours after the initial pull. We immediately called Ally and all they could confirm was that the dealership had submitted our loan as a new application, not using our pre-approval. As we knew it is a nightmare to deal with such issues we decided to relax for a few days and deal with it the following week. On a comical note, Tuesday, Sept 3, we received a call from Ben, our salesman, asking how we were doing and if we were still in the market to buy a new Denali. We reminded him that we already had, he laughed and apologized. He also followed up that Thursday to inquire about the vehicle, but I was in a meeting so I missed his call. Ben then called us again Thursday, Sept 12, to ask how the vehicle was, at which point we explained the situation in depth and how upset we were as we had yet to get anything resolved. He said he would talk with his manager and call us back. Within minutes we received a call from the dealership manager Ken Kang (SP) who said he would talk to Jane, who was out of the office and would call us back. As of today, Sept 24th neither him nor Jane has ever called us back. We submitted a review requested by email from GMAC and we immediately received a call from their dealer department asking about the experience. We explained, in depth to the agent who called the dealership while we were on hold and was told the dealership would contact us, they never did. Next, I promptly received a call from Donna the district dealer manager whom I went into depth with and she also agreed that nothing by law requires a dealer to run your credit if you have financing in place, especially when the financing is through the GMAC partner Ally. She contacted the dealership as well and again Jane is out of the office, but she would call and get it resolved. I have since spoken to Donna several times who has also called the dealership several times speaking to Fred, who remembers me, who told her that they are required to run our credit to have backup financing, a different story than he told me, as well as untrue given our financing was through the GMAC partner Ally. Fred said he would speak with Jane, who again, was out of the office. Another twist was the letter I received from Ally stating that Jane had not filled out the sales contract properly and we would be required to resign. We presumed that they would have to call us about this, but we have yet to hear from the dealership about this either. So, here were are 3-4 weeks after a $70k purchase and none of the managers feel it's necessary to pick up the phone and call me to fix their mistakes or even try to make a customer happy. This dealership clearly doesn't care about it's customers, nor its reputation. With that said, we must say we love the vehicle, only wishing that we had gone to a reputable dealer. More