Costa Mesa GMC

Another 1 star review for this dealership. I was trying to make a quick lease happen on a $100,000 vehicle, but I was met with passive emails from a member of the sales team. They wanted me to I was trying to make a quick lease happen on a $100,000 vehicle, but I was met with passive emails from a member of the sales team. They wanted me to tell them what I wanted my payment should be instead of simply talking price, and they wanted me to show up in person to get the best price. How silly. Then they would get back to me several days later saying dumb things like "Thanks again for your consideration. We really appreciate it" rather than just being direct by saying "is there any way we can earn your business?" I will take my $$$ and business elsewhere. This dealership is a joke. More

READ THE REVIEWS before you choose to spend your hard earned money on this establishment. I’ve been texting with a salesman from here for a little while now and was very upfront about what I could aff earned money on this establishment. I’ve been texting with a salesman from here for a little while now and was very upfront about what I could afford on a lease in a specific mentioned truck. The salesman advised me in order to get those figures, my manager would be more inclined to make it happen if you are here in person. I drove for two hours and asked for the salesman that was speaking to me. While the salesman gathered my name, zip etc. He came out with the figures, mind you, I had told him my budget was $600 a month, he came back at $1,000 plus monthly on same exact truck I had been texting him about. So, then the back and forth game ensued. I told him, I was very clear to you guys that I could not go over my budget. Then they came back at $699. Which was still $100 over my budget. So, I left. While I got on the road, the salesman called me and asked me if I could meet them at $657, to which I agreed. I sent in my credit application and had them run my credit etc. I came back to sign the wet signatures and the “Closer” came out and flat out told me, “I didn’t know you were in the car business and that you pulled a fast one.” Yes. The closer, whose job is really to capture everyone’s business including whether or not the customer is in the car business blatantly said “you pulled a fast one.” As if I fraudulently attempted to lease a vehicle from here. So, do yourselves a favor and avoid this dealer at all cost. If they treated someone in the business this poorly I can only imagine how they treat their day to day customers. More

Awful experience! We called as very serious out of state buyers for a 2025 Yukon Denali Ultimate and they pushed us off “stating they were too busy”. They low balled We called as very serious out of state buyers for a 2025 Yukon Denali Ultimate and they pushed us off “stating they were too busy”. They low balled our trade saying it’s because of how different the CA used car market is compared to other states even though another dealer in CA offered us a reasonable amount similar to where we live. The initial salesman, Fonzi disappeared and we had to call multiple times to get answers basically just to get nowhere. The second Saleman, Erick just relayed useless information from the manager and said there was nothing they could do even after we had a standing pre-qual in their online system. Costa Mesa GMC made us feel unworthy and unwanted of our business. Absolutely shocked and appalled this is how we were treated after attempting to purchase a $100k+ SUV, especially after being loyal to the GMC brand for so many years. More

It was the most terrible experience I've ever encountered. I bought a 2024 GMC 2500 Denali Ultimate for $115,000 with plans to travel the country using my 2023 Airstream Classic. Unfortunately, p encountered. I bought a 2024 GMC 2500 Denali Ultimate for $115,000 with plans to travel the country using my 2023 Airstream Classic. Unfortunately, problems arose when the truck's trailer brakes repeatedly malfunctioned while towing. After several incidents, I found myself going back and forth between the Airstream and GMC dealerships. Eventually, I sold the Airstream six months later because the brakes kept disconnecting without warning, making it impossible to stop safely. I then purchased a new 2024 DRV 5th wheel to ensure reliable braking and avoid dangerous situations while driving my RV. However, during a trip home with the new RV, the brakes disconnected again about 400 miles in as I was descending a long hill with an 18,000-pound trailer. This was extremely hazardous due to the trailer's size and weight. We immediately visited the GMC dealership, who claimed the problem was with the truck. Weeks later, we received a letter from GM about a recall addressing the issue of trailer brakes disconnecting while driving—a problem experienced by many other trucks. I took the truck in for the recall fix promptly. After it was supposedly fixed, we set off again, but 20 miles in, the brakes failed once more on a steep, two-lane road. We ended up in oncoming traffic—it was terrifying, and we barely managed to stop, disconnect the trailer, and head directly to the dealership that had done the repair. I was extremely upset. The dealership suggested pursuing a lemon law claim with GM. I spent a month on the claim, but GM denied it without providing a clear reason, only a brief phone call. I assumed they were trying to avoid liability by not giving any documentation. Frustrated, I reached out to the dealership about my situation, as I had a new truck but couldn't safely tow my RV, leaving me stuck in an RV lot. The dealership informed me they'd coordinate with a GM representative to explore the next steps. I returned the truck for the sixth or seventh time, leaving it for a week. Today, they notified me the truck was ready and concluded the issue was with the trailer, not the truck. I was taken aback by their conclusion, especially since GM engineers had inspected it a second time. My dissatisfaction was evident, but the service manager, Sergio, took offense and told me not to return to the dealership. I bought this $115,000 truck specifically for towing, but the trailer brakes constantly fail. I am utterly shocked by the entire experience. If you're considering purchasing here, beware—they may tell you what you want to hear until you make the purchase, but if something goes wrong and there's a recall, you're on your own. More

I should've read the reviews before visiting this place, and I should've gone with my gut feelings and walk away from this place when I had the chance. Long story short, I purchased a NEW vehicle that cost and I should've gone with my gut feelings and walk away from this place when I had the chance. Long story short, I purchased a NEW vehicle that costs over $90K, and come to find out at the end, it's missing a 2nd set of keys to that vehicle. I finally got ahold of my sales rep (after multiple attempts via phone calls and email) and was told that I'd have to take the vehicle in to service department to order the key. That raises a RED FLAG. How could you lose a key to a 90+K? Shouldn't all of the keys be in safe keeping i.e. a lockbox and/or a safe? Have a check-in, check-out log system? Note, I'm not the first person that they have lost a 2nd set of keys, check their main webpage reviews. Going back to the missing 2nd set of keys subject, will my vehicle go missing at some point? Even though it's equipped with antitheft GPS? Will my personal property be secured inside the vehicle? The 2nd set of keys is in someone's hand; it's unaccounted for. They'll take your money in a heartbeat (sales), but when you ask them to thoroughly search for it, they'll just refer you to another department. More

I wish I could leave negative stars for how I am being treated. I purchased a used Yukon from them a month ago. One of the rear entertainment screens was damaged by the previous owner and they said they treated. I purchased a used Yukon from them a month ago. One of the rear entertainment screens was damaged by the previous owner and they said they ordered the part and will contact me to bring the car back to replace it. Each week I texted Kamron who I dealt with to test drive and buy the car. The used car manager Kian said they replace these screens often about 3 every day it should be no problem. I texted Kamron once every week for the last 4 weeks and his response is the same. That it is on order and someone will contact me when it comes in. Now that it has been a month and my child is asking me daily when will his screen work I am getting frustrated. I called on Tuesday and the receptionist lady was extremely rude, unpleasant and sounded like she hated her job. She sent me to a generic voice-mail multiple times and each time I routed back to her she would give me her generic hello message even though I just talked to her 30 seconds ago. She finally took my name and number and issue down and said she will give to Kian. No call back. Wednesday I called again and talked to a guy in sales. He also took my name and number down and that he will give the message to Kian. No call back. Thursday I texted Kamron and he said Kian sent my number to service for them to call me. I told him it's not that and Kamron said service will still call me Friday. So here we are Friday still no call from Kian or service. I am beyond frustrated and feel that they do not care about me. If I didn't live so far I would come in and find out where my replacement screen is but this is beyond absurd. I am so mad and sad and disappointed. I hate how I am treated. More

Dont buy a car here. customer service is terrible. I bought a 90,000 car here turns out its a lemon. I called to cancel my gap insurance and Reymond hung up on me 2 times customer service is terrible. I bought a 90,000 car here turns out its a lemon. I called to cancel my gap insurance and Reymond hung up on me 2 times so rude. Way to treat your customers and better yet I wrote a review on google and its a old employee number thats listed to contact for help. I called him and he stated " I dont know why they are still giving my info out" More

The buying experience went well and I was able to get what I was looking for. It was the process after that which I’m still having issues with. At this point they have not fulfilled their end. I would no what I was looking for. It was the process after that which I’m still having issues with. At this point they have not fulfilled their end. I would not but another vehicle from them More

I got my vehicle here and the salesman was great,,,overall I would say the purchase experience was not very good... Then I took it in for service, and that was a nightmare. No customers in the great,,,overall I would say the purchase experience was not very good... Then I took it in for service, and that was a nightmare. No customers in the service bay, however four employees standing there nobody said hello or can I help you ,, not a word. I had to challenge one of the service advisor's ( Frederick Lockett) to say acknowledge me and when he did, I told him I had an appointment and he asked for my phone number and looked up and said no you don't. "There's nothing showing here and we're really busy"... I said well here's my appointment(on phone) and here's the email from Lianna thanking me for making my appointment and looking forward to seeing me that morning. After he went in the back, he came out and said oh Desiree made the appointment but you're here for a safety recall and my service manager says that the software isn't really ready so we're not gonna do it..."give us a call in a couple of months"...Needless to say unfriendly, unhelpful, I even sent an email to Lianna who had reached out to me prior to my visit and told her I had a poor service experience. That's all I said and she never responded!! After 30 years in the customer service industry, I can tell you there is a definitely a management issue at this dealership, I will not service here, nor will I purchase another vehicle from them. I called over to Tustin Cadillac that same day right after I drove out of their service drive and Tustin said absolutely we can do it. When would you like to bring it in? I brought it in to Tustin Cadillac and they were awesome ...terrific service and they fixed everything that the Costa Mesa said to give them a call in a couple of months. Bottom line is just stay away from the Costa Mesa Cadillac dealership... More