Corwin Toyota Colorado Springs

Terrible communication. A key and tire patch took over 4 hours when I was quoted 1. Cost me $500 when I was quoted $280 on the phone. The price clarification when I showe A key and tire patch took over 4 hours when I was quoted 1. Cost me $500 when I was quoted $280 on the phone. The price clarification when I showed up was unclear so I was still under the impression it would be $280 that I was quoted over the phone. Nobody let me know things were taking longer than expected or what was happening so I was just sitting in the waiting area missing work and asking for updates. Was told "I'll find out what's happening right now" and didn't hear back. After the 4 hours, missing work taking extra PTO, and the unexpected $200 extra I was basically told "you're wrong. too bad so sad." with no sympathy or "how can we make this right". More

I have been working with Brien and he helps me understand the issues with my Prius. Corwin Toyota is my go to service department. Thank you Brien the issues with my Prius. Corwin Toyota is my go to service department. Thank you Brien More

A long 4 hour wait time. You should focus on customer satisfaction rather than how many cars you can get in a day. I miss how smooth things ran before Liberty sold it to Corw You should focus on customer satisfaction rather than how many cars you can get in a day. I miss how smooth things ran before Liberty sold it to Corwin. More

JC took great care of our buying process 👍. .would definitely buy @ Corwin again. Thanks JC! .would definitely buy @ Corwin again. Thanks JC! More

Worst new car buying experience. Vehicle makes strange noises manufacture states is normal. Many weeks in service no resolution to situation or repair. Do not not buy 20225 RAV 4 Vehicle makes strange noises manufacture states is normal. Many weeks in service no resolution to situation or repair. Do not not buy 20225 RAV 4 or go to Corwin More

Please discontinue these text messages. I completed this request weeks ago and keep getting repeats. I completed this request weeks ago and keep getting repeats. More

Spent 11 hours in service for what I was told would take three hours. This was for my 25k service on my 2023 4Runner. I didn’t feel it was malicious but my service contact appeared overwhelmed by her job. I three hours. This was for my 25k service on my 2023 4Runner. I didn’t feel it was malicious but my service contact appeared overwhelmed by her job. I was the last one out when I came in for my appointment at 7:30 am and was on my was home at 6:30 pm. I was never updated on the service progress and felt more like a nuisance than a customer. That’s what $800+ worth gets you at their service department. There must be a better Toyota dealer out there with better service than this and I will be looking elsewhere for my service. More

I always Corwin Toyota usually I find the wait for service not an issue, but this past visit I felt 4 hours was way too long. service not an issue, but this past visit I felt 4 hours was way too long. More

This was the worst service experience I've had at a dealer. I brought in my car for recall service on the battery holder, and waited in my car for 40 minutes to be checked in. Later I got a call that dealer. I brought in my car for recall service on the battery holder, and waited in my car for 40 minutes to be checked in. Later I got a call that, oh by the way, since we replaced the battery holder, you need a new battery that fits the new holder, something that would have been good to know in advance. So my free recall service was now $200. Then when I picked up the car, there is no line at one service desk to get your keys and paperwork, instead there is a mob of people hoping someone will help them, and I was told that I'd have to wait longer. Really a mess, and I have no intention of ever setting foot in this dealership again. It's a shame that Toyota builds good cars but has terrible dealers. More

Amazing quick and efficient Dean was extremely attentive to me. He made the process quick and easy and I had my brand new truck within an hour! Thanks Dean! to me. He made the process quick and easy and I had my brand new truck within an hour! Thanks Dean! More