Corwin Toyota Colorado Springs

Corwin Toyota will cut corners, and you will pay the cost. We purchased a vehicle (less than five years old, ~70,000 miles) from Luke at Corwin Toyota. JR was the supervising manager, and our finance cost. We purchased a vehicle (less than five years old, ~70,000 miles) from Luke at Corwin Toyota. JR was the supervising manager, and our finance representative was JB. We were sent home without the correct paperwork to insure, register, or pay the loan for the car. I had to follow up with JB, and they eventually created a new flash drive for us to pick up with the documents we should have received at the time of sale. A few weeks later, one of the tires stopped holding air. We brought the car to Corwin’s service department. The technician told us that the tires did not look good and were cracking on the sides and leaking air. When we explained that we had just purchased the vehicle from them about five weeks earlier, they told us to speak with our salesperson, Luke, right away. Luke told us that the service employees “don’t get paid until they make sales,” so they will always tell customers they need new tires. These service employees the same people who inspected the car five weeks earlier and cleared it for sale -- so we were quite confused. We took the car to a second tire shop for another opinion. They immediately put the spare tire on and said all four tires were in bad shape, with the front two showing dry rot and needing to be replaced as soon as possible. When we spoke with Luke again, he said “retail tires are a scam” and advised us not to purchase from Corwin or any other professional tire shop. He said he had looked up some tires on Facebook Marketplace on our behalf. He apologized many times, and when I asked if there was anything he could do to make things right, he said he would check and get back to us. He did not follow up. I called again, and Luke said the tires were “good enough to pass inspection” because they “just check tread depth,” and that there was nothing more they would do. [UPDATE: After receiving a reply to this review on another platform encouraging me to call customer service, I spoke with Cherie, the head of customer service. She said she would speak with the Sales Manager and General Manager. After doing so, she told me they would not take further action because the tires had “passed inspection.” When I asked what advice she would give me if I were her daughter, she said, “we all get burned,” and encouraged me to do better research next time. She referred to my experience as a “lesson learned.” I also learned that the response to my review was automated -- no one actually cared or wanted me to call.] This was our first time buying a car. We trusted that Corwin was a reputable dealership and did not get a third-party inspection. I will not make that mistake again. Do not trust Corwin Toyota. I’m grateful nothing worse happened, but we now need to replace all four tires less than six weeks after purchasing the vehicle. We will also be getting a full inspection from another mechanic in case anything else was overlooked or misrepresented in the "inspection" completed before sale. More

It was such a disappointment to get a phone call from Tarsha about a car I was interested in, get the price of the car confirmed over the phone even with my city taxes, only for me to drive an hour and a Tarsha about a car I was interested in, get the price of the car confirmed over the phone even with my city taxes, only for me to drive an hour and a half away from my home to the dealer to get informed by Tarsha that the car was incorrectly priced. I asked to speak with a manager who I let know how far I drove and how I confirmed the price over the phone before I came in. He said unfortunately this happens often there’s nothing we can do when vehicles get pushed through our inventory and get incorrectly priced instead of 21,000 this car is actually 34,000. I was so disappointed but the associates tried finding me other similar vehicles. Tarsha pulled up two cars for me to look at but I told her they did not have the features I wanted so I was going to look elsewhere. She then asked me what features in specific and I told her heated seats and remote start. She said she can make it happen because of the inconvenience. I was happy at this point until we got to the paperwork and the two accessories were in fact not included. I paid $850 extra for the remote start and instead of them covering the heated seats, they took off the price of the Datadots which was $400 instead of the $800 seats. And proceeded to confess that datadots come with every car automatically but it is not a required purchase so actually the car should’ve been $2000 less and instead I just paid more for what I wanted. I have let everyone on my platforms know that this is not a required purchase as the car will come with it anyway. Eric J from finance just kept telling us the whole time that they are losing 7k on the car, which was not even my fault because I did not negotiate the listing price on the vehicle and was even paying for my own accessories so I’m not sure why he tried to make me feel bad ???? More

Vehicle was to have been gone through prior to leaving dealership and before we had made it 30 miles my wife noticed I had a brake light out... upon inspection I discovered a front running light out. NEVE dealership and before we had made it 30 miles my wife noticed I had a brake light out... upon inspection I discovered a front running light out. NEVER got inspected is what I am thinking even though I was told it was and actually had to wait at dealership while inspection was occurring. Now I am wondering what else was to be inspected and did not, or got ignored. So every time I get in the vehicle I wonder what I am going to find next? Always wondering? Not an enjoyable feeling after purchasing a vehicle from Corwin More

Corwin will cut corners, and you will pay the cost. We purchased a vehicle under 5 years old with ~70,000 miles on it from Luke at Corwin, supervised by JC. Our finance person was JB. After being We purchased a vehicle under 5 years old with ~70,000 miles on it from Luke at Corwin, supervised by JC. Our finance person was JB. After being sent home without all the proper paperwork from JB (I had to follow up and have them create a new flash drive of the information we needed to insure, register, and pay the loan for the car) things were fine for a few weeks. Then, one of the tires stopped holding air. We took it to Corwin's shop directly and they said that the tires were in bad shape due to cracking on the sides that were leaking air. When we told them we had only purchased the vehicle from them about 5 weeks ago, they suggested we go speak to our salesperson, Luke. We were then told by Luke that people in the shop "don't get paid until they make sales," so they would always tell you you need new tires. (Remember -- these are the same people who performed the inspection 5 weeks earlier and cleared the tires for sale to us.) We then brought the vehicle to a different tire shop for a second opinion. They put on the car's spare tire. We were told that all four tires were bad, but the front two were in bad enough shape and would need to be replaced ASAP. We spoke to Luke again and he told us that "retail tires are a scam" and that we would be better off not purchasing tires from Corwin or any other professional tire sales location. He said he had looked on Facebook Marketplace on our behalf and found some good tires we could buy. On this call he apologized several times. When I asked if there was anything he could do to put action behind that apology, he said he would ask and get back to us. We did not hear back. I called again to follow up and Luke said that since the tires were "good enough to pass inspection" because they "just check tread depth" we are out of luck. As it was our first time purchasing a car, we trusted that Corwin was reputable and honest, and chose not to have a third party inspection performed on the car. I will never make this mistake again. Do not trust Corwin Toyota. I am very thankful that my husband didn't get in a wreck because of the bad tires. We will now have to go replace all four tires less than 6 weeks after purchasing this vehicle. We will also be getting a new inspection on the vehicle in case anything else was missed, purposefully overlooked, or outright false on the inspection we were provided during our purchase. More

Dealership was very clean and modern. Everyone welcomed me with a smile. The process of buying a car went smoothly and took four hours, which is shorter than what I'm used to. Everyone welcomed me with a smile. The process of buying a car went smoothly and took four hours, which is shorter than what I'm used to. More

Very low pressure sales. Logan took the time to make us comfortable, show all features of the 4Runner, and even share his own experience with the model. JB was fantastic as w Logan took the time to make us comfortable, show all features of the 4Runner, and even share his own experience with the model. JB was fantastic as well, explaining every step and putting us at ease. Love my 4Runner and will be a Corwin Toyota customer going forward. More

I do not know Preston Butz but it was a good experience. Everything was done via internet smoothly. Everything was done via internet smoothly. More

Nick and the dealership of Corwin Toyota are both prime examples of what the automotive industry should be. Nick went above and beyond for me and my soon to be wife with every single thing we could possib examples of what the automotive industry should be. Nick went above and beyond for me and my soon to be wife with every single thing we could possibly ask for weather it's seeing contenders for our next family veichle, looking at future project cars , test drives , Nick even went as far as walking all the way to the Corwin Honda dealership just to try and find us a close match to the show room veichle we looked at for our test drive , he was considerate to every last detail even considering the well being of our 3 month old . Words can not express the sheer passion and compassion Nick displays . If you need a truly exceptional Sales man and a man with compassion and integrity Nick is the way to go More

This is my second round with Corwin Toyota. I was a previous owner of a 2020 Toyota Tacoma. An unfortunate accident with a reckless driver left me injured and my truck totaled. I new I would I was a previous owner of a 2020 Toyota Tacoma. An unfortunate accident with a reckless driver left me injured and my truck totaled. I new I would need to look for a new vehicle, and had know doubt where I was going and what I was getting. Through the friendly, patient, and knowledgeable assistance of "Big Jim," salesman at Corwin Toyota, I was able to ease back into my new 2025 Toyota Tacoma lease! Thank you! More

After purchase was complete I was informed that the car only came with one key and no owners manual. Instead of offering to make a second key at cost I was given the card for a locksmith and told it was my only came with one key and no owners manual. Instead of offering to make a second key at cost I was given the card for a locksmith and told it was my cheapest option. Having an additional few hundred dollar expense is frustrating to say the least. More