Corwin Toyota Colorado Springs

Service dept seems a bit overwhelmed and prone to mistakes. Previous appointment mechanic reported I needed rear brakes replaced. However, i had just had them replaced. This time the mechanic corr mistakes. Previous appointment mechanic reported I needed rear brakes replaced. However, i had just had them replaced. This time the mechanic correctly reported that the front brakes needed replacement but also reported the rear pads were at 4mm and should be considered for replacement. Sorry -- the rear pads only have 10k miles and are at 7mm. I discussed these "mistakes" with Marcus and how I am a bit suspect on any diagnosis or recommended repair work. Marcus seemed a bit annoyed that I would be questioning any of this. More

Terrible communication. A key and tire patch took over 4 hours when I was quoted 1. Cost me $500 when I was quoted $280 on the phone. The price clarification when I showe A key and tire patch took over 4 hours when I was quoted 1. Cost me $500 when I was quoted $280 on the phone. The price clarification when I showed up was unclear so I was still under the impression it would be $280 that I was quoted over the phone. Nobody let me know things were taking longer than expected or what was happening so I was just sitting in the waiting area missing work and asking for updates. Was told "I'll find out what's happening right now" and didn't hear back. After the 4 hours, missing work taking extra PTO, and the unexpected $200 extra I was basically told "you're wrong. too bad so sad." with no sympathy or "how can we make this right". More

I have been working with Brien and he helps me understand the issues with my Prius. Corwin Toyota is my go to service department. Thank you Brien the issues with my Prius. Corwin Toyota is my go to service department. Thank you Brien More

A long 4 hour wait time. You should focus on customer satisfaction rather than how many cars you can get in a day. I miss how smooth things ran before Liberty sold it to Corw You should focus on customer satisfaction rather than how many cars you can get in a day. I miss how smooth things ran before Liberty sold it to Corwin. More

JC took great care of our buying process 👍. .would definitely buy @ Corwin again. Thanks JC! .would definitely buy @ Corwin again. Thanks JC! More

Worst new car buying experience. Vehicle makes strange noises manufacture states is normal. Many weeks in service no resolution to situation or repair. Do not not buy 20225 RAV 4 Vehicle makes strange noises manufacture states is normal. Many weeks in service no resolution to situation or repair. Do not not buy 20225 RAV 4 or go to Corwin More

Please discontinue these text messages. I completed this request weeks ago and keep getting repeats. I completed this request weeks ago and keep getting repeats. More

I always Corwin Toyota usually I find the wait for service not an issue, but this past visit I felt 4 hours was way too long. service not an issue, but this past visit I felt 4 hours was way too long. More

I scheduled an appointment with James Majors who assisted three years ago when I leased my last car. I explained my need to be efficient with my time since I now live 2.5 hours away from the dealership. He h three years ago when I leased my last car. I explained my need to be efficient with my time since I now live 2.5 hours away from the dealership. He honored my request, and paired me with Stephen Gomez, who was ready to meet me when I arrived. Stephen is a polite, friendly young man who is a good listener, know his product and operates out of integrity, Stephen helped find me just the right new Corolla to meet my needs, and financial goals. I placed a deposit for a car that was not yet built, and Stephen called me with updates to let me know it was being built, when it was in transit, and when it arrived at the dealership. He insured that the window tint was installed and had the car washed and ready when I arrived to take delivery of it. I’ll continue to make the trip to Corwin for my maintenance appointments and in three years I look forward to working with James and Stephen again when I lease my next vehicle. Big huge thanks to James, Stephen, and JB in the business office for making it fun to buy a car! More

Spent 11 hours in service for what I was told would take three hours. This was for my 25k service on my 2023 4Runner. I didn’t feel it was malicious but my service contact appeared overwhelmed by her job. I three hours. This was for my 25k service on my 2023 4Runner. I didn’t feel it was malicious but my service contact appeared overwhelmed by her job. I was the last one out when I came in for my appointment at 7:30 am and was on my was home at 6:30 pm. I was never updated on the service progress and felt more like a nuisance than a customer. That’s what $800+ worth gets you at their service department. There must be a better Toyota dealer out there with better service than this and I will be looking elsewhere for my service. More