Corwin Ford Spokane - Service Center

The customer service was horrible! I was assigned 4 Customer Reps (Johnny, Madi, Kayla and Jeff), before Kolton. My calls weren’t returned and I had to go in to check the status of my I was assigned 4 Customer Reps (Johnny, Madi, Kayla and Jeff), before Kolton. My calls weren’t returned and I had to go in to check the status of my vehicle several times. My vehicle sat for over a month before someone informed me it was ready. The battery was dead when I picked it up, the work was not completed and my remote start did not work afterwards (which it worked before). A part was ordered to fix my vehicle, but it was the wrong one, so my vehicle sat at Corwin for almost 2 months. Finally got my vehicle back and the remote start still doesn’t work, but the other issue was resolved. Corwin has had my vehicle in their possession more in the last 9 months than I have. The experience was awful. I just want it fixed! More

Excellent customer service, my Ford Maverick broke down due to a recall, they were able to get my truck in quickly and repair the recall. Very happy with their service! due to a recall, they were able to get my truck in quickly and repair the recall. Very happy with their service! More

When I brought my Maverick in for an oil change and recall update, I was not impressed with the fact that my vehicle was there from 10:00 to 4:15 and only the update had been done and the vehicle was h recall update, I was not impressed with the fact that my vehicle was there from 10:00 to 4:15 and only the update had been done and the vehicle was handed over to me as being completely finished! However, I brought it back to the service department with following Monday at 7:30am, and explained that I had checked the items that had not been completed. I got an apology for the service advisor and they did all of the following: changed the oil, rotated the tires, rechecked fluid levels and replaced the tab notifying me when my next servicing should take place. In other words, they made good for me. More

This is the worst service department! They messed up a recall we got done and no apologies!! They didn’t even get us back in right away it took over a month!! They messed up a recall we got done and no apologies!! They didn’t even get us back in right away it took over a month!! More

Corwin ford is a good dealership, the service department is quick and reliable. Good pricing. is quick and reliable. Good pricing. More

Took my Expedition in for an oil and filter change and everything was handled expeditiously and professionally! everything was handled expeditiously and professionally! More

We appreciate this dealership. Drive 50+ to get here Keith always makes it worth it Drive 50+ to get here Keith always makes it worth it More

Very good job and everyone was very friendly I would recommend you to anyone very professional recommend you to anyone very professional More

Thanks for the great service and jokes that were a riot. Thanks again and again Thanks again and again More

Disappointing response for the issue my car was having. It was a challenge to get my issue looked at, and it never was. It was a challenge to get my issue looked at, and it never was. More