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Cortese Ford Lincoln - Service Center
Rochester, NY
1,258 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,258 Reviews of Cortese Ford Lincoln - Service Center
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December 02, 2024
Appointment at 08:00 for an oil change and mount (4) tires on loose wheels with no wheel balance requested. Was told maybe 2 hour wait, which was reasonable. Didn't leave until 13:00. They ended up doi tires on loose wheels with no wheel balance requested. Was told maybe 2 hour wait, which was reasonable. Didn't leave until 13:00. They ended up doing a recall as well as a wheel balance without telling me. Received no updates, heads-up, or apology at any point. Was still charged for the balance, too. Will use a different Ford location for all future vehicle service. More
by ed
Verified CustomerEmployees Worked With
unknown
November 27, 2024
Check in was quick and easy. They were Very professional and my car was done in a timely manor. They were Very professional and my car was done in a timely manor. More
by jbermingham82
Employees Worked With
November 22, 2024
Cortese has been my go to dealership for years. The people there are all very friendly and helpful and the service department has not failed us for any service work we need done. The people there are all very friendly and helpful and the service department has not failed us for any service work we need done. More
by gosman
Employees Worked With
Other Employees :
Zach Sypolt - Service Advisor
November 22, 2024
Always a fantastic experience at Cortese. I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking for the same experience, to go! Thanks to all! More
by SavedStephanie
November 20, 2024
Friendly, on time, reliable, good job, fast, good quality, customer oriented, pick and drop available quality, customer oriented, pick and drop available More
by S.dehne
Employees Worked With
November 18, 2024
Very personable and helpful. Not high pressured. I felt respected and well treated. Would recommend to others. Not high pressured. I felt respected and well treated. Would recommend to others. More
by cnbobowski
November 11, 2024
Thank you You're the best as always. Fast and without any troubles. Thank you. Fast and without any troubles. Thank you. More
by salnikov
Employees Worked With
November 08, 2024
Massimo N was a wonderful help in choosing the vehicle, walking my through the purchase and everything went wonderfully. walking my through the purchase and everything went wonderfully. More
by gwadsworth57
November 04, 2024
The service was fast and they explained everything. I like having the same person to deal with. Jack was very helpful. I like having the same person to deal with. Jack was very helpful. More
by s.shah9687
Employees Worked With
October 29, 2024
Very quick turnaround on routine service performed on my Edge. Jack Hawes is always friendly and professional. Good place for service. Edge. Jack Hawes is always friendly and professional. Good place for service. More
by tez14623
Employees Worked With
