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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,258 Reviews

1,258 Reviews of Cortese Ford Lincoln - Service Center

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February 10, 2025

Convenient…was able to communicate with me through the service process. Good value for the cost More

by tstahl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Cortese Ford Lincoln responded

Thanks for your business, we will continue to strive for 5 stars.

February 07, 2025

Great service love dealing with all the people at cortese they make car troubles easier More

by DOMD0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Cortese Ford Lincoln responded

Thanks for your business and the great review.

January 30, 2025

Zach Sypolt and his service team helped identify an issue with my transmission and repaired it quickly. They are always a pleasure to work with! More

by Mark Kluge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Sypolt
Jan 31, 2025 -

Cortese Ford Lincoln responded

Mark, thank you for the business...we appreciate it!

January 27, 2025

Have been customers for 30+ years and purchased many cars. Service department is excellent and now that I’m retired, am so pleased to have the option of having my car picked up and returned. Great organ More

by Kim.hober
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Cortese Ford Lincoln responded

Kim we thank you for your business.

January 20, 2025

I had a good experience, however I was disappointed when I came back to my car 2.5 hours later and there was a strong cigarette smoke odor. I did mention it to Daren at the front desk who verified the gentl More

by emilyferrauilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Cortese Ford Lincoln responded

Emily, I am so sorry to see that you did not have a great experience here at Cortese. I would like to hear your concerns if that is an option. Please feel free to give me a call at 585-277-3241. Michelle @Cortese Customer Relations

January 08, 2025

I had such a wonderful experience here after my ford explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative More

by kmucci3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Cortese Ford Lincoln responded

Thank you so much for the kind words. We appreciate your business.

December 31, 2024

I was very pleased service in all depts. I selected my new Escape and drove it home the same day More

by b.mcginn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Cortese Ford Lincoln responded

Thanks for the 5 stars. We appreciate your great review.

December 31, 2024

Scheduling my appointment was very easy and my car was ready in a timely manner More

by skushner82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Cortese Ford Lincoln responded

Thanks for the feedback. We will continue to strive for 5 stars.

December 22, 2024

They were very helpful in transferring my vehicle to my purchaser. I recommend Cortese because of their service. More

by gentlebob@aol.com
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Cortese Ford Lincoln responded

Thank you so much for the great review.

December 12, 2024

I called customer service after request for review and told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever exper More

by nmccar56
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Reed
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole in service was the worst. Acted nice and answered my questions and then clearly didn’t communicate or follow up on anything she said