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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,237 Reviews

1,237 Reviews of Cortese Ford Lincoln - Service Center

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January 27, 2023

The team is always friendly and engaging. Darren does a great job getting to know you and communicates well. More

by CHRISMADDALENO
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

January 26, 2023

Excellent service staff at Cortese Ford Jack Hawes service advisor makes it easy to schedule and accommodating and knowledgeable Professional and the technicians are excellent and able to easily wor More

by swathes-musings.0t@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

January 26, 2023

As always the service was friendly and Courteous. I came in without an appointment and Jack got me right in. I was in and out within an hour. More

by zeinerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the amazing review!

January 23, 2023

Very Good Service, Good communication and fast. They went above and beyond for me. Thank You More

by bmartin131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Cortese Ford Lincoln responded

Thank you so much for such a great review!

January 20, 2023

They had an opportunity to rip me off for additional service and products, but failed to do so. You'll need to talk to them about that. If word gets out that they show signs of personal integrity, they More

by jgoodnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Robinson
Jan 25, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

January 20, 2023

They do a great job with service and the price is fair. Vehicle was ready on time as always. More

by Gdisano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the great review!

January 16, 2023

Great service. They went above and beyond for me and made sure everything was good to go More

by macesands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

January 16, 2023

Thank you for everything! The car runs smoothly now and it was all done in a quick time More

by Kat.how89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

January 16, 2023

I feel comfortable taking my vehicles to Cortese for service, the staff is excellent to work with, and I don’t feel like I’m being taken advantage of. More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Cortese Ford Lincoln responded

Thank you DJ for leaving such a great review!

January 16, 2023

had to take back for check engine light again and pay to have it diagnosed again repaired a second time. Will not go back. Don't take coupons if you don't give prior and then when you do they conveniently More

by Dennis.kupka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Hawes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

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