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Cortese Ford Lincoln - Service Center
Rochester, NY
1,237 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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1,237 Reviews of Cortese Ford Lincoln - Service Center
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April 21, 2023
been coming here for the last 3 years no one beats their speed of service or their customer relations i always know what’s going on with my car while they are working on it. updating me if there are any iss speed of service or their customer relations i always know what’s going on with my car while they are working on it. updating me if there are any issues or underlining problems i did not know about before my service. it’s what keeps me coming back. More
by a.norsen
Employees Worked With
Other Employees :
Dave Robinson
April 21, 2023
Always great service when I bring in my escape. Very professional service department. Did a great job! Very professional service department. Did a great job! More
by djnike22
Verified CustomerEmployees Worked With
April 17, 2023
Over 53000 dollar ford wants me to pay to insert g p s no way way More
by brackandtinker
Employees Worked With
April 15, 2023
Brand new windshield wiper’s were taken out of my back seat. And my motorcycle key fob that was in my truck was also taken! Will never recommend this dealership or service center. seat. And my motorcycle key fob that was in my truck was also taken! Will never recommend this dealership or service center. More
by mfeary919
Employees Worked With
April 05, 2023
I loved that there was no wait time. My 7:30am appointment started on time and there was a quick review of what was to be looked at/completed. Al was great! My 7:30am appointment started on time and there was a quick review of what was to be looked at/completed. Al was great! More
by Brian
Employees Worked With
April 04, 2023
What can we say true to your word, I had a situation with my new vehicle, Al and his crew handled. It perfectly came up with a fantastic solution. I then had a few personal things happen, which needed with my new vehicle, Al and his crew handled. It perfectly came up with a fantastic solution. I then had a few personal things happen, which needed me to travel out of town. Everyone was very accommodating to me. I didn’t pick my vehicle up till almost 3 weeks later and again, no problem everybody was very sympathetic and kind. Thank you. that meant a lot appreciate all of you sincerely, David Bennett. More
by bennettswagger
April 03, 2023
Great customer service. I have not had any challenges since 1995 when I started with Cortese. I have not had any challenges since 1995 when I started with Cortese. More
by LETICIASANTA99
Employees Worked With
April 03, 2023
Went out of their way to get me in quickly. I waited for the service to be completed which was done in a timely manner. I waited for the service to be completed which was done in a timely manner. More
by derekvandenhandel
Employees Worked With
April 02, 2023
Excellent customer service, experienced staff. This was my 1st time at this Ford dealership. I had previously gone to 2 other Ford dealerships. Based on my experience I would rate them a 10 out of This was my 1st time at this Ford dealership. I had previously gone to 2 other Ford dealerships. Based on my experience I would rate them a 10 out of 10. All the information they took down in what was needed was accurate. A message reminder was sent of the upcoming visit. Upon arrival Al in the service department confirmed what the vehicle was in for. All work done was done in a timely manner. The mechanic performed services without leaving any grease or oil on my vehicle. Al went over all the maintenance that was completed as requested including changing air filter & cabin air filters. Al also explained the upcoming maintenance services that would need to be done at 100,00 miles and an estimated cost for an idea of how much it would be. He explained the importance of each maintenance service that would need to be done as well as the order in which to do them if I couldn’t do them all at the same time. Samantha also followed up to see how my experience was which I thought was very nice. Based on the experience I had I would definitely recommend Cortese Ford to family & friends. More
by mmboss592
Employees Worked With
Other Employees :
I’m not sure who the mechanic was but they should also be acknowledged for their work done on my vehicle with a 5 star
