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Cortese Ford Lincoln - Service Center
Rochester, NY
1,274 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,274 Reviews of Cortese Ford Lincoln - Service Center
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August 30, 2025
Great, Professional service staff. We’ve been bringing our vehicles here for over 25 years. Waiting room is comfortable. Work is reliable and prices are comparable to other service co We’ve been bringing our vehicles here for over 25 years. Waiting room is comfortable. Work is reliable and prices are comparable to other service companies. More
by Donski
August 23, 2025
I have bought 2 Mercury and 7 Lincolns over the years. Wayne has been one of the best people I’ve ever dealt with at Cortese. He’s very knowledgeable, friendly and very courteous and pleasant to work with Wayne has been one of the best people I’ve ever dealt with at Cortese. He’s very knowledgeable, friendly and very courteous and pleasant to work with.. over the years, I’ve had lots of cars maintained through Cortese with good results. But my last two experiences have caused me to say Corti has come to an end for me. I’ve had two bad experiences with one of the tec. Few months back I had a window problem and it needed a new relay installed. I paid for the relay. They said it would be in in a few days, 4 weeks later I called to find out if the part ever came in. Lo and behold, an hour later I get a call saying it just came in. This last time I had an engine light come on. I know what the problem was but they went ahead and did diagnostics and then told me I needed a new battery which was gonna cost almost $400. I said I could get a cheaper one that was better And the backwoods female tech tells me that I’ll have to have another diagnostic done for another $200+ before the work is done for the engine light. Sorry to say but I think Cortese is going down on there service anymore. My days of giving my money to Cortese has come to and end. A lot better places out there with better service. I’ve dealt with John Cortese directly a couple times and he is a very pleasant and nice person to talk with. Going to miss most people, but not the one that I dealt with the last few times. She needs to learn how to deal with people with a smile once in a while or better yet get another job. More
by richned
Employees Worked With
NW
August 12, 2025
I was made to feel like I was wasting people’s time there. Headphones were broken and I was told they will not fix or replace them. Salesman was nice but his hands are clearly tied. Vehicle was filthy there. Headphones were broken and I was told they will not fix or replace them. Salesman was nice but his hands are clearly tied. Vehicle was filthy upon delivery. Sales manager not very friendly or willing to work with you. More
by john0789
Verified CustomerAugust 07, 2025
Just wanted to say thank you to Darren Van Doren for his assistance in getting my trailer plug on my 2022 Ford F150 sorted out. It took several appointments but they got it figured out. Thank You, John Gu assistance in getting my trailer plug on my 2022 Ford F150 sorted out. It took several appointments but they got it figured out. Thank You, John Gurtler More
by jgurt56
Employees Worked With
August 04, 2025
Always friendly, keeps you informed of your auto status while providing good service quickly accurately while providing good service quickly accurately More
by dbRoc
Employees Worked With
July 31, 2025
This dealership is compromised of the people who work there. Wether it's Sales, Customer service or the Repair Shop. I've always received kindness and courtesy and thoughtfulness. I would highly recommen there. Wether it's Sales, Customer service or the Repair Shop. I've always received kindness and courtesy and thoughtfulness. I would highly recommend it! More
by bnicety2me
July 30, 2025
Great customer service, all the service crews were knowledgeable and made sure that all my needs were met. thank you. knowledgeable and made sure that all my needs were met. thank you. More
by TONY33FIRST
July 29, 2025
Cortese Ford Service did an excellent job fixing my broken screen display and regular service maintenance. The people at the shop are all very friendly to work with. Thank you for another great exper broken screen display and regular service maintenance. The people at the shop are all very friendly to work with. Thank you for another great experience. More
by Marie
Employees Worked With
July 23, 2025
Easy to schedule an appointment. Employees are all friendly and helpful. Best experience I have had at a dealership. Zach fixed a problem numerous other techs could not, and quickly! Employees are all friendly and helpful. Best experience I have had at a dealership. Zach fixed a problem numerous other techs could not, and quickly!! Awesome service! More
by 357magzman
July 21, 2025
Communication is not good. Took me several calls to get someone to call me back. frustrating Took me several calls to get someone to call me back. frustrating More
by Adrienneatti
Employees Worked With
