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Cortese Ford Lincoln - Service Center
Rochester, NY
1,236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,236 Reviews of Cortese Ford Lincoln - Service Center
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January 20, 2025
I had a good experience, however I was disappointed when I came back to my car 2.5 hours later and there was a strong cigarette smoke odor. I did mention it to Daren at the front desk who verified the gentl I came back to my car 2.5 hours later and there was a strong cigarette smoke odor. I did mention it to Daren at the front desk who verified the gentleman working on the car is a smoker. It's awfully cold to drive with the windows down these days to try to get rid of the smell. More
by emilyferrauilo
Verified CustomerEmployees Worked With
January 08, 2025
I had such a wonderful experience here after my ford explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative explorer broke down on the 390/490. I’m not local but they took care of me and fixed my car, treated me so well. Darren always was very communicative and let me know what was going on. Couldn’t have been happier with Cortes, I really appreciate the hard work on my car, I didn’t have to trade it in after they were done like I thought I would have to. They did a great job! Always got me in when I could make it there when needed! Thank you to Darren and everyone there! More
by kmucci3
Employees Worked With
December 31, 2024
I was very pleased service in all depts. I selected my new Escape and drove it home the same day I selected my new Escape and drove it home the same day More
by b.mcginn
Employees Worked With
December 31, 2024
Scheduling my appointment was very easy and my car was ready in a timely manner ready in a timely manner More
by skushner82
December 22, 2024
They were very helpful in transferring my vehicle to my purchaser. I recommend Cortese because of their service. purchaser. I recommend Cortese because of their service. More
by gentlebob@aol.com
Employees Worked With
December 12, 2024
I called customer service after request for review and told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever exper told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever experienced! Told 2 hour wait and ended up 6 hours. Asked to check my fan as loud while in for service. Told by Nicole it was just because it was cold. Asked her to listen to it when I picked up car. Agreed it was a problem and I would need to rebook a service. When I got home opened hood and leaves in vents still. Clearly hadn’t even looked at. I cleared and still a problem. I complained to Michelle, Kevin’s n and Nicole. Four days later still no response. They clearly don’t want to fix their service isdues. More
by nmccar56
Employees Worked With
Other Employees :
Nicole in service was the worst. Acted nice and answered my questions and then clearly didn’t communicate or follow up on anything she said
December 02, 2024
Appointment at 08:00 for an oil change and mount (4) tires on loose wheels with no wheel balance requested. Was told maybe 2 hour wait, which was reasonable. Didn't leave until 13:00. They ended up doi tires on loose wheels with no wheel balance requested. Was told maybe 2 hour wait, which was reasonable. Didn't leave until 13:00. They ended up doing a recall as well as a wheel balance without telling me. Received no updates, heads-up, or apology at any point. Was still charged for the balance, too. Will use a different Ford location for all future vehicle service. More
by ed
Employees Worked With
unknown
November 27, 2024
Check in was quick and easy. They were Very professional and my car was done in a timely manor. They were Very professional and my car was done in a timely manor. More
by jbermingham82
Employees Worked With
November 25, 2024
upon test driving I pointed out a tire that needed to be repaired before final sale, at vehicle pick up I was assured the tire issue had been addressed. I had to return a week later to have the tire repair repaired before final sale, at vehicle pick up I was assured the tire issue had been addressed. I had to return a week later to have the tire repaired. salesmen need to take the customer more seriously, vehicle inspectors need to be more detail oriented. my time has a value and I shouldn't have to return to have an issue addressed that I pointed out and asked to be fixed before picking up. More
by chrisbeaver0
Employees Worked With
Other Employees :
Jim salesman who didn't address the tire issue
November 22, 2024
Cortese has been my go to dealership for years. The people there are all very friendly and helpful and the service department has not failed us for any service work we need done. The people there are all very friendly and helpful and the service department has not failed us for any service work we need done. More
by gosman
Employees Worked With
Other Employees :
Zach Sypolt - Service Advisor
