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Cortese Ford Lincoln - Service Center
Rochester, NY
1,231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,231 Reviews of Cortese Ford Lincoln - Service Center
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December 12, 2024
I called customer service after request for review and told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever exper told them they wouldn’t want it. After a month run around as follows I am totally done with them. I don’t complain but worst service I’ve ever experienced! Told 2 hour wait and ended up 6 hours. Asked to check my fan as loud while in for service. Told by Nicole it was just because it was cold. Asked her to listen to it when I picked up car. Agreed it was a problem and I would need to rebook a service. When I got home opened hood and leaves in vents still. Clearly hadn’t even looked at. I cleared and still a problem. I complained to Michelle, Kevin’s n and Nicole. Four days later still no response. They clearly don’t want to fix their service isdues. More
by nmccar56
Employees Worked With
Other Employees :
Nicole in service was the worst. Acted nice and answered my questions and then clearly didn’t communicate or follow up on anything she said
December 02, 2024
Appointment at 08:00 for an oil change and mount (4) tires on loose wheels with no wheel balance requested. Was told maybe 2 hour wait, which was reasonable. Didn't leave until 13:00. They ended up doi tires on loose wheels with no wheel balance requested. Was told maybe 2 hour wait, which was reasonable. Didn't leave until 13:00. They ended up doing a recall as well as a wheel balance without telling me. Received no updates, heads-up, or apology at any point. Was still charged for the balance, too. Will use a different Ford location for all future vehicle service. More
by ed
Verified CustomerEmployees Worked With
unknown
November 27, 2024
Check in was quick and easy. They were Very professional and my car was done in a timely manor. They were Very professional and my car was done in a timely manor. More
by jbermingham82
Employees Worked With
November 25, 2024
upon test driving I pointed out a tire that needed to be repaired before final sale, at vehicle pick up I was assured the tire issue had been addressed. I had to return a week later to have the tire repair repaired before final sale, at vehicle pick up I was assured the tire issue had been addressed. I had to return a week later to have the tire repaired. salesmen need to take the customer more seriously, vehicle inspectors need to be more detail oriented. my time has a value and I shouldn't have to return to have an issue addressed that I pointed out and asked to be fixed before picking up. More
by chrisbeaver0
Employees Worked With
Other Employees :
Jim salesman who didn't address the tire issue
November 22, 2024
Cortese has been my go to dealership for years. The people there are all very friendly and helpful and the service department has not failed us for any service work we need done. The people there are all very friendly and helpful and the service department has not failed us for any service work we need done. More
by gosman
Employees Worked With
Other Employees :
Zach Sypolt - Service Advisor
November 22, 2024
Always a fantastic experience at Cortese. I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking for the same experience, to go! Thanks to all! More
by SavedStephanie
November 20, 2024
Friendly, on time, reliable, good job, fast, good quality, customer oriented, pick and drop available quality, customer oriented, pick and drop available More
by S.dehne
Employees Worked With
November 18, 2024
Very personable and helpful. Not high pressured. I felt respected and well treated. Would recommend to others. Not high pressured. I felt respected and well treated. Would recommend to others. More
by cnbobowski
November 11, 2024
Thank you You're the best as always. Fast and without any troubles. Thank you. Fast and without any troubles. Thank you. More
by salnikov
Employees Worked With
November 08, 2024
Massimo N was a wonderful help in choosing the vehicle, walking my through the purchase and everything went wonderfully. walking my through the purchase and everything went wonderfully. More
by gwadsworth57
