Copeland Toyota

I bought a 2008 Camry SE. From the time I called the dealership Steve Hurley was very helpful and sent me a very detailed email with specs on the car and clear price I would pay. When I went into the de dealership Steve Hurley was very helpful and sent me a very detailed email with specs on the car and clear price I would pay. When I went into the dealership I decided on a white Camry with black interior. They only had gray interior instock. They told me they could have white with black there in two to three days and they delivered on their word. The day after I bought my Camry I came out of the mall and it had been sideswiped in the rear. I nearly cried. Not knowing what to do, I called Steve. He set up an immediate appointment at a body shop, arrainged a rental through Copeland and had my car fixed in three days. Awesome service. I highly recommend calling Steve Hurley, you won't regret it. More

My first experience with Copeland Toyota was less than positive. Even with a friendly staff and very reasonable prices there was a lack of the vital essentials of customer service. From the sales consul positive. Even with a friendly staff and very reasonable prices there was a lack of the vital essentials of customer service. From the sales consultant to the finance specialist there was something missing from their customer service skills. Crucial missing components included straightforwardness and follow through. The sales consultant kept stringing me along then didn’t even has the common courtesy of returning my telephone calls. The finance specialist assured me that my deposit would be refunded on Monday and now it is Friday and I still do not have my check. It amazes me that you go in on a Saturday and they require you to write a check for deposit and can cash it the next business day at their bank but it’s two weeks later and I still do not have my money. I seriously question the integrity of this dealership. I would definitely not recommend my family, friends or even strangers to purchase a vehicle from Copeland Toyota. More

My overall experience was great and we purchased two vehicles. During our process spent hours on research. Once we decided to switch from Chevy's to Toyota's we then began at looking at dealerships an vehicles. During our process spent hours on research. Once we decided to switch from Chevy's to Toyota's we then began at looking at dealerships and pricing. We visited a few places for test-drives and then began to inquire for price quotes via the Internet. In some cases, dealers did not get back to us at all, but in most cases the prices were comparable, but Copeland's price quotes beat all the others, including Boch. Just as important as the price, Copeland was by far more responsive, providing accurate and detailed information, and truly showed that they wanted our business. Some places we went to we felt like we were doing them a favor by being there, and were provided with insulting trade in values. At Copeland, they treated us with respect and provided competitive price quotes, as opposed to starting low with the trade in value hoping we didn't know what our trades were worth, which is what some dealerships tried. Several co-workers of mine also recommended Copeland. The rating of 4 for quality was because the paperwork/financing process was somewhat rushed. Part of that was due to the fact that is was late on President’s day, but it made us feel like we could have missed something if we weren't paying attention. I also had to ask about the 4.9% rate after being told it would be 6.25%. The Finance Manager either didn't know about the program or was trying to get me to accept a higher rate. More

I looked high and low for as new car and visited numerous dealerships. Copeland Toyota had exactly what I wanted. I drove home new Forerunner hours after I walked in the door. I'm not sure if it was the am dealerships. Copeland Toyota had exactly what I wanted. I drove home new Forerunner hours after I walked in the door. I'm not sure if it was the ambiance, the knowlegable salesman or the inventory that made such postitve impresson on me. Of all the new cars I have purchased no experience matchs what I found at Copeland Toyota. I will refer all people here in the future. More

I went to a lot of dealerships and wish I had just went straight to Copeland. They were very sincere and asked a lot of questions to try to help me with my purchase. I didnt feel pressured like I did at th straight to Copeland. They were very sincere and asked a lot of questions to try to help me with my purchase. I didnt feel pressured like I did at the others. It was nice to spend this kind of money and not have to fight with managers and play games. The dealership is awesome! While we were waiting for the Van to be cleaned our salesman Mike Murphy reccomended we sit in the massage chairs. They managed to let us take it home the same day and even had a cafe so we could eat lunch. I have three daughters and will look forward to servicing there because I can bring my laptop and surf the web while the kids play in the playroom. Im glad I bought my van thaere and reccomend you do too! More

I first emailed the dealership to find out what they could quote me on the price of a new Matrix. I received a prompt response from Melanie and a follow-up call the next morning by Andrew. I went t could quote me on the price of a new Matrix. I received a prompt response from Melanie and a follow-up call the next morning by Andrew. I went to the dealership first thing on a Friday morning knowing pretty much what I wanted. I hopped out of my car and wandered over to where there were several Matrices (Matrixes??). Not long after, Tony came out to see if I needed any help. He was not pushy, he asked me if I knew what I was looking for. We went in, got keys, and went for a test drive. 2 hours after arriving on the lot, I emerged the proud owner of an 2008 Matrix XR and so far I LOVE it. The transaction was pretty easy. I would definitely recommend buying a Toyota from Copeland Toyota in Brockton, MA. Hopefully the Service Dept is just as pleasant to work with! More

I went to this Copeland Toyota Sept 15, 2007 in an attempt to purchase a 2006 4Runner. Everything went extremely well until it came to price, they wouldn't give me one until they knew about my trade. attempt to purchase a 2006 4Runner. Everything went extremely well until it came to price, they wouldn't give me one until they knew about my trade. We explained what we expected for a trade, not a penny less as they refused to give us an exact selling price for their vehicle. They had the nerve to offer us LESS than what we owed and then they had the nerve to tell me that it's not that much money. So I then wicked lowballed their asking price and told them Hey, it's not that much money. They lost a guarenteed CASH money sale. I won't be back!! More

We have not so great credit and had a yucky corolla with many problems on it for a trade in. The minute we met Shaun we felt at ease. He wasn't pushy at all and went for WHAT WE WANTED:) We shopped arou many problems on it for a trade in. The minute we met Shaun we felt at ease. He wasn't pushy at all and went for WHAT WE WANTED:) We shopped around for 48 hours and got mediocre service and horrible service and got STELLAR service from Copeland. The woman Maura was also a pleasure to deal with as our 2 year old was (stinky in his diaper) and also antsy to go home. She worked with us separately even though it was minutes to closing order for us to keep our son occupied in their well kept and sanitary play area. We went in and said this is what we want and we got it. Everywhere else we got "Sorry not with your credit" and then they used that as an excuse to try ad sell us a Ford even though we were specifically not wanting it. The cleaning crew for the car was off because we were there later and are sale's rep was out windexing everything and making sure everything was perfect! I wish more people would review their experience because these guys are exceptional AND they aren't bigheaded! Go to COPELAND IN BROCKTON More

I, as a girl, went with two guys to buy my new 2008 Corolla. This is the first new car for me, but not the first time dealing with a dealership, I went in on the defensive with a plan of action concoct Corolla. This is the first new car for me, but not the first time dealing with a dealership, I went in on the defensive with a plan of action concocted before even walking through the door. Yes, we had to play the "game" or do the dance, however you want to say it. And yes, the sales associate asked numerous times for the amount I could put down, etc. so she knew how much she had to come down to make my desired payment. But, three hours were well worth it and I walked away satisfied. Buying a car is not supposed to be easy or fun if you're on a budget (as many are). As long as you are prepared to stand your ground and do a little negotiating Copeland Toyota will not dissapoint you. Just remember, it's only a game. More

I went to Copeland Toyota and saw a car I liked the sticker price on the car was 11995k I left and said I will think about it. I got approved for the loan at a local credit union and made and offer of sticker price on the car was 11995k I left and said I will think about it. I got approved for the loan at a local credit union and made and offer of 10995.00 I was told the car sticker price was 12,995 and they would take 11995.00 when sitting down with the salesperson and working out figures I asked to take the worksheet and was told I could not have the worksheet I find Copeland marks up to mark down. Don't give your phone# they called me over 100 times More