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Copeland Toyota

Brockton, MA

4.8
935 Reviews
Whether you’re looking for a new or pre-owned Toyota, quality service, or genuine Toyota parts you can count on Copeland Toyota. Located conveniently off Route 24 exit 17A in Brockton, MA. We have been family owned and operated since 1970. Huge vehicle selection, state-of-the-art facility, drive-in service, and much more. You can count on Copeland Toyota for all your automotive needs. Copeland Toyota is the recipient of the Toyota President's Award, which recognizes our dedication to customer service.
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970 W Chestnut St

Brockton, MA

02301

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Showing 935 reviews

September 03, 2026

My only issue was not being provided a loaner car while my car was there More

by redsoxfan727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service department
Sep 03, 2026 -

Copeland Toyota responded

We appreciate you sharing this review. Here at Copeland Toyota, it is always our goal to provide five-star service for our guests. If you'd like to further discuss the availability of our loaner vehicles, please don't hesitate to reach out to me. Shahzad Shahab General Manager sshahab@copelandtoyota.com Copeland Toyota

September 03, 2026

The people I dealt with were fantastic. They were very helpful, and attentive. I would highly recommend them to anyone looking for a car service. More

by Tkeating1024
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Shahzad Shahab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaina Alexis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2026 -

Copeland Toyota responded

Thank you for recommending Copeland Toyota. We appreciate your feedback about our helpful and attentive team.

September 03, 2026

Performed required maintenance in the very timely manner, will continue to come back to Copeland Toyota. More

by gbarris01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Sep 03, 2026 -

Copeland Toyota responded

Thank you for choosing Copeland Toyota for your maintenance needs. We appreciate your trust and look forward to serving you again.

September 03, 2026

I visited for free service assuming an oil change would be done and it was not. Now I will have to go back in a short period of time and get that done. I don’t have time to spend at the dealership. More

by jaymcd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Sep 03, 2026 -

Copeland Toyota responded

Hello, Thank you for sharing your review with us at Copeland Toyota. We appreciate your business. If you would like to discuss the service you received during your visit, please feel free to contact me directly. Thank you, Shahzad Shahab General Manager sshahab@copelandtoyota.com Copeland Toyota

September 02, 2026

All your associates are very courteous and helpful, they answer all my questions, even if the questions were a little stupid, they never made me feel stupid, they answered in simple terms so even I could un More

by priscillaciccolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaina Alexis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2026 -

Copeland Toyota responded

Thank you for recognizing our team's courteous and clear communication. We appreciate your feedback about your experience at Copeland Toyota.

September 02, 2026

Staff was professional, area was clean. I enjoy the snacks but honestly my favorite part was getting my manicure while I waited for my car to be serviced. More

by elledemo24@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember the name
Sep 03, 2026 -

Copeland Toyota responded

Thank you for sharing your experience at Copeland Toyota. We're glad you found our team professional and enjoyed the amenities. If you have any concerns, please contact us directly.

September 01, 2026

The salesperson was extremely knowledgeable and helped us to find the perfect car for our family. More

by leary7
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sergio
Sep 01, 2026 -

Copeland Toyota responded

Thank you for sharing your experience. Our team at Copeland Toyota is glad to hear you found the right car for your family. We appreciate your feedback.

August 31, 2026

They made the sales and financial process as simple as possible. Just remember to read everything thoroughly! Especially the fine print! And ask as many questions as possible. Someone will be able to answ More

by Wdesir97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deandre
August 31, 2026

Sales representative was very good after that things seem to have gone down a little bit. communication is the most important part to me. It lack at times More

by Beetle1122
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I didn’t deal with any of the above only DeAndre Sims and a finance person
Sep 02, 2026 -

Copeland Toyota responded

Hello, Your feedback is important to us. I'm glad to know your experience with our Sales Team was good. However, I would like the chance to speak with you about the level of communication you received. Could you please email your preferred contact information to me? Best, Shahzad Shahab General Manager sshahab@copelandtoyota.com Copeland Toyota

August 31, 2026

Service was great, advisor was very friendly and helpful. Can’t wait to go back More

by Christian Ventura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Silva
Sep 01, 2026 -

Copeland Toyota responded

Thank you for your positive feedback. We're glad our team could assist you well. We appreciate your support of Copeland Toyota.

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