Copeland Toyota

Gordon approached me quickly to offer his assistance. He asked me specifically what kind of car I was looking for and showed me only those models. He explained all the features of my vehicle and let me tak asked me specifically what kind of car I was looking for and showed me only those models. He explained all the features of my vehicle and let me take it for a nice test drive. The trade-in and financing process was straightforward and simple. I was very happy with the whole experience and would definitely refer my friends to Copeland. Thanks! More

The customer service was great. They kept me posted on my vehicle continuously while I anxiously awaited for my new vehicle to arrive in my preferred color. I was given a thorough review of the features of m vehicle continuously while I anxiously awaited for my new vehicle to arrive in my preferred color. I was given a thorough review of the features of my new vehicle, which was very helpful. We were greeted by all of the employees with a friendly smile. More

Buying my new 4Runner from Copeland Toyota was the best experience I have had buying a new car. All personnel were very helpful and couldn't have done more for me. I would highly recommend everyone to go experience I have had buying a new car. All personnel were very helpful and couldn't have done more for me. I would highly recommend everyone to go to Copeland to purchase a new vehicle. I will definitely be telling everyone. More

Every dealing I have had with the dealer so far, has been pleasurable. You are left with the impression that they really care about their customers and go the extra mile to insure they have met and exceeded pleasurable. You are left with the impression that they really care about their customers and go the extra mile to insure they have met and exceeded your expectations. They even follow up with you after every interaction to insure customer satisfaction. More

My experience at Copeland was extremely positive. I would not hesitate to purchase another car or recommend them to a friend or relative. My sales person was freindly and helpful but not pushy or overbearing not hesitate to purchase another car or recommend them to a friend or relative. My sales person was freindly and helpful but not pushy or overbearing. I explained what I was looking for and how much I could spend and he helped me stay within my budget. More

A little pricey but great work and service at Copeland. I would definitely return again. I can only speak for the service department because I did not deal with the sales department. I completely trust C I would definitely return again. I can only speak for the service department because I did not deal with the sales department. I completely trust Copeland as I have been there for service several times in the past and was satisfied. More

Stinks. Money minded desperate salesmen and their managers. I have never seen a cheap dealership like this one! They are just so pushy that they don't care about what you like or want. After purchasi managers. I have never seen a cheap dealership like this one! They are just so pushy that they don't care about what you like or want. After purchasing my vehicle, the salesman or the manager won't even listen to what you are saying and want you out of there immediately. I regret going to them. Stay away !!! More

I was greeted promptly, pleasantly and professionally upon arrival. I requested the 10,000 mile dealer plus service even though I'd initially made the appt for the basic 10,000 mile service and they che upon arrival. I requested the 10,000 mile dealer plus service even though I'd initially made the appt for the basic 10,000 mile service and they cheerfully accomodated me. The waiting area was clean, pleasant and comfortable (it would have been nice to have their "cafe" available for a snack on a Saturday morning, but coffee was available, so that was appreciated). The car was ready in short order and everything seemed to be very satisfactory. Other than the price being a bit on the high side, everything was excellent. More

I have had 2 opportunities now to bring in my 2009 Toyota Camry for service. Although I purchased it at Boch, Copeland was more than happy to help me with service, since I live closer to that location. I c Camry for service. Although I purchased it at Boch, Copeland was more than happy to help me with service, since I live closer to that location. I could not be happier with their service. Jim More

This was our first visit to Copeland Toyota and our first This was our first visit to Copeland Toyota and our first Toyota vehicle. Prior to our visit I asked for an internet quote on a 2010 Highlander SE. This was our first visit to Copeland Toyota and our first Toyota vehicle. Prior to our visit I asked for an internet quote on a 2010 Highlander SE. The quote came quickly and to my surprise it had all the facts we wanted to know. Selling price, discounted price, rebates, and financing incentives. The quote also included a reminder for sales tax, registration with fee cost, and document fees with the cost clearly stated. Internet quotes from competing dealers did not list half of the information Copeland did. We dealt with salesman William Mok who was very personable and knowledgeable. He showed us a couple of vehicles and we took a test drive. He explained the model and the features to great extent. He expressed his own experience with the product and we could see he was truly genuine and honest. We did not feel pressured at all for a sale by anyone at the dealership. We decided to purchase the 2010 Highlander and the next stop was the Business Manager Tony Fontes. He asked for our details and stated it would take about 15 minutes to locate the best financing. We had mentioned that we have 2.74 APR through our credit union and asked if he could locate a match. He found a match and it was Toyota Financial Services. We signed the papers and waited for our vehicle to best prepped. Yes, we were going to drive the vehicle home the same day! It was a holiday to boot. When we took delivery I noticed a very small blemish on the bumper. We did not notice this earlier as it had not been washed at that time. Sales Manager Max Reed came to view the blemish and offer solutions. He offered money off, but I asked if he could throw a set of mud flaps on the vehicle instead as I could live with the tiny blemish. No problem was the answer. William Mok was upset to see the blemish and wanted to make sure we were happy. He contacted the parts department to see if the mud flaps were in-stock and then the service department to see if they could install them at this time. They were in-stock and the service department installed them 15 minutes before closing so we would be happy with the vehicle. So, would we recommend Copeland Toyota to friends? "YES" We would purchase another vehicle through Copeland and William Mok? "YES" We enjoyed dealing with William and the entire staff at Copeland. My wife and I could not see going to another dealership when the process was so easy here and the price was great! More