Copeland Toyota

This was our first visit to Copeland Toyota and our first This was our first visit to Copeland Toyota and our first Toyota vehicle. Prior to our visit I asked for an internet quote on a 2010 Highlander SE. This was our first visit to Copeland Toyota and our first Toyota vehicle. Prior to our visit I asked for an internet quote on a 2010 Highlander SE. The quote came quickly and to my surprise it had all the facts we wanted to know. Selling price, discounted price, rebates, and financing incentives. The quote also included a reminder for sales tax, registration with fee cost, and document fees with the cost clearly stated. Internet quotes from competing dealers did not list half of the information Copeland did. We dealt with salesman William Mok who was very personable and knowledgeable. He showed us a couple of vehicles and we took a test drive. He explained the model and the features to great extent. He expressed his own experience with the product and we could see he was truly genuine and honest. We did not feel pressured at all for a sale by anyone at the dealership. We decided to purchase the 2010 Highlander and the next stop was the Business Manager Tony Fontes. He asked for our details and stated it would take about 15 minutes to locate the best financing. We had mentioned that we have 2.74 APR through our credit union and asked if he could locate a match. He found a match and it was Toyota Financial Services. We signed the papers and waited for our vehicle to best prepped. Yes, we were going to drive the vehicle home the same day! It was a holiday to boot. When we took delivery I noticed a very small blemish on the bumper. We did not notice this earlier as it had not been washed at that time. Sales Manager Max Reed came to view the blemish and offer solutions. He offered money off, but I asked if he could throw a set of mud flaps on the vehicle instead as I could live with the tiny blemish. No problem was the answer. William Mok was upset to see the blemish and wanted to make sure we were happy. He contacted the parts department to see if the mud flaps were in-stock and then the service department to see if they could install them at this time. They were in-stock and the service department installed them 15 minutes before closing so we would be happy with the vehicle. So, would we recommend Copeland Toyota to friends? "YES" We would purchase another vehicle through Copeland and William Mok? "YES" We enjoyed dealing with William and the entire staff at Copeland. My wife and I could not see going to another dealership when the process was so easy here and the price was great! More

If you don't want to read the whole review then this one statement is what you need to know - I have bought 12 cars in my lifetime, mostly new, and this was by far the most pleasant and least stressful purc statement is what you need to know - I have bought 12 cars in my lifetime, mostly new, and this was by far the most pleasant and least stressful purchasing process of any dealer I have experienced. FULL REVIEW: On the basis of reviews and a neighbor's prior experience, we headed to Copeland Toyota even though we have several Toyota dealerships closer to home. Initial contact was made via the internet, but no negotiation (our choice). We headed to the dealership for a pre-arranged test drive and we were met by Tim. For a sales guy, Tim was experienced enough to present a casual, relaxed demeanour which took a lot of our apprehension out of the buying process. Test drive complete, we sat down at the desk to begin the expected arduous negotiation. Except it wasn't arduous or stressful at all. OK they made a token gesture at playing the 'game' with their first offer, but once I outlined my expectations based on internet research etc, they took just a few minutes more to come up with a fair offer for both my trade and the new vehicle. Off to the dreaded finance dept to close the deal, Tony was equally pleasant if just a little less relaxed than Tim. Tony informed us of a couple of options to protect our new car, which we declined. He reinforced his view that we should at least consider the extended warranty at a 'discounted' price and then left the room to give us time to talk it over. On his return, we declined once more - signed the papers and not too long after were driving away in our new car. (Pre Delivery inspection had already been completed). SUMMARY: Car dealerships have a bad rep, deservedly so in many cases based on my experience. Copeland Toyota made the buying process about as pleasant as it could be. The hard sell and arrogance was refreshingly absent from the entire process. Well Done!! More

have bought 8 Toyotas in my life time, 7 of them from Copeland. In July 2006 I bought a Camry from Boch. I am so happy to be back with Copeland! It feels like family. It was nice to see George and Jay Copeland. In July 2006 I bought a Camry from Boch. I am so happy to be back with Copeland! It feels like family. It was nice to see George and Jay again they are both very good people.George is one of the finest men I have ever met, atrue gentleman and professional. He will be dearly missed when he retires. I am happy to see the advancement that Jay has made with Copeland. When he was in sales I always enjoyed his personality and sense of humor and enjoyed bartering with him. Sam and James were a pleasure to work with for the first time. Sam is a real gentleman and a very kind sincere person.He made me feel like I got a very fair deal and I never felt like I was being pressured or hasled. James Abramson is a fine young man who has excellent people skills, was very helpful and took a sincere personal interest, contacting me several times after we had signed papers.Hold on to him. Laura was very personable and extremely fair in the options I added on through her. Your web page is outstanding in its appearance, set up, and ease of use. I went on at least 10 other web pages during my search for a new car and 2nd place to yours was a very distant 2nd place. The web page manager immediately offered me a very attractive and low price and did not try to play games with me. he was very up front. this was not true of any other web manager that I dealt with. I look forward to again working with your service department and once again talking Red Sox and the Stones with John. Comments: More

Just want to say i have bought many cars over the years and William Mok made this the most painless process i have experienced! William was understanding to my needs and very helpful in all areas. I ha and William Mok made this the most painless process i have experienced! William was understanding to my needs and very helpful in all areas. I have already recommended him to friends for future purchases. More

M My experience with Copeland Toyota has always been M My experience with Copeland Toyota has always been beyond measure in their customer service.I wish to thank Mr.WOK in his delligence to make M My experience with Copeland Toyota has always been beyond measure in their customer service.I wish to thank Mr.WOK in his delligence to make a deal I was most comfortable with.I will most certainty reccomend Copeland toyota to all my friends . More

I gave Copeland Toyota a 5 because it is a 5..my husband and I had a great experience after driving an hour and a half on 95 to get to Brockton....the car was found on the internet by our son who owns 4 Toy and I had a great experience after driving an hour and a half on 95 to get to Brockton....the car was found on the internet by our son who owns 4 Toyotas.... our experience started at the Mobile station when we asked directions...one of your employees spoke up, waited for us and lead us into the building... every employee was polite and friendly...they are all a compliment to Copeland Toyota... More

I've had my Toyoto Avalon for 11 years. I love my car and try to keep it in great working order. Strangers have told me what great shape it is in and that it looks like a new car. I service it at Cop and try to keep it in great working order. Strangers have told me what great shape it is in and that it looks like a new car. I service it at Copeland where I originally bought it. In 11 years, I have never been, so far, disappointed with their service or service people. Everyone, from the time you enter the service bay, is helpful, efficient, knowledgeable, relaxful, and friendly. It doesn't take all day to service my car - I like getting in and out in a timely fashion. More

I would like to thank Joe Avilla, George Khoury and Copeland Toyota again for providing actually a fantastic experience during the whole car buying process. Their professionalism, knowledge, respect an Copeland Toyota again for providing actually a fantastic experience during the whole car buying process. Their professionalism, knowledge, respect and experience made the whole process easy and understandable without the normal "high pressure" sales that I/we normally expected during that time. I've purchased/leased a lot of vehicles (all different makes and models) in my years and assisted others in the process, but never (until now) have I actually enjoyed the overall process. I would certainly recommend Copeland and especially the staff I mentioned to anyone who wants a great auto/truck buying experience. Even some of the "other" Toyota dealerships were difficult to work with and acted as though I was a "bother" to their day. But Joe Avilla, George Khoury and Copeland Toyota are certainly by far the best to work with. HIGHLY RECOMMENDED!!! Brad Easton (a more than satisfied customer and in no way associated with dealer or above mentioned names) More

I was a very aggressive customer and the staff at Copeland Toyota went above and beyond. Tim McDermott answered all my questions from the first test drive down, through negotiations to the day a dr Copeland Toyota went above and beyond. Tim McDermott answered all my questions from the first test drive down, through negotiations to the day a drove away in my new vehicle. Excellent knowledge and professionlism. More

Every trip to Copeland Toyota has been a good experience. The customer service is impeccable. The atmoshphere is very appealing and the employees are always pleasant and agreeable. I live in Mashpee, but The customer service is impeccable. The atmoshphere is very appealing and the employees are always pleasant and agreeable. I live in Mashpee, but travel to Brockton for Copeland Toyota. I recommend this dealership to my friends and family. Jan Ledwith More