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Copeland Toyota
Brockton, MA
646 Reviews
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Showing 646 reviews
May 31, 2011
After my latest bad experience, I have decided to end my loyal long relationship with Copeland Toyota. Good sales people, good rates but no trust on customers. I am done with Copeland but I wish them best o loyal long relationship with Copeland Toyota. Good sales people, good rates but no trust on customers. I am done with Copeland but I wish them best of luck. My suggestion to potential buyers is to be very careful with paperwork of your car with this people. More
by mygreenvision
Employees Worked With
Couple
May 22, 2011
This past January, my wife and I purchased a used 2010 Rav 4 from Copeland Toyota.Copeland Toyota furnished us with a Carfax report prior to our purchase and it stated that the vehicle had been serviced p Rav 4 from Copeland Toyota.Copeland Toyota furnished us with a Carfax report prior to our purchase and it stated that the vehicle had been serviced properly according to the service records...One item in particular stated " Repair Appraisal-Toyota." I asked Sam Abouateih, the GM, David McCormick the service manager ( whom was recommended to me as a contact by a friend ) and my salesman what this item on the service record represented?? They informed me that it was probably a miscellaneous repair like a battery, tire...I trusted them and took their word for it. After purchasing the vehicle, I noticed there were some issues with the paint on the front end of the vehicle ( hood, fender ) After some investigation, through some contacts of mine that work at Copeland and another Toyota dealership in MA, I found out that in fact, the vehicle had been in a major accident and had over $5,000. worth of damage and was a previous lease vehicle. Looking into this more, I contacted the previous owner and he informed me that the vehicle was in a bad accident with some frame damage... I then went to the dealership that performed the body work and repairs and they gave me records showing all the repairs performed.I then contacted Sam Abouateih, Sales Manager , and after communicating with him numerous times,and being treated very unprofessionally, he finally told me "sorry my friend, there nothing we can do." I was treated very disrespectfully by this sales manager, Sam Abouateih and his team. It is a long story,and I have taken this matter to the MA Attorney Generals office and they currently investigating this matter. They violated chapter 93A under the consumer protection disclosure law by not disclosing the information to me that the vehicle was in fact in an accident. Please, check all records when purchasing a vehicle from Copeland Toyota. The majority of Copeland Toyota's used cars have been in accidents and,or had body work repairs done to them. BUYER BEWARE. More
by Jane 727
Employees Worked With
David McCormick, Sam Abouateih, Sam Abouateih
May 08, 2011
Our salesman Regi Maxi was outstanding. Very knowledgeable, friendly and upfront with us. He's all about quality of time with you. Answering all of our questions. If you need a vehicle we hig knowledgeable, friendly and upfront with us. He's all about quality of time with you. Answering all of our questions. If you need a vehicle we highly recommend Copeland Toyota and Regi Maxi as your sales man. More
by waterboy35
Employees Worked With
Regi Maxi
May 03, 2011
Outstanding, the nicest salesman I have ever met!!!!!! No stress!!!! Didn't take all day!! Gave us what we wanted! Didn't talk us into anything we didn't want!! Explained everything to us!! We love the car!! stress!!!! Didn't take all day!! Gave us what we wanted! Didn't talk us into anything we didn't want!! Explained everything to us!! We love the car!!! Would highly recomend him and this dealership to anyone!!!!!!!! Would recomend this rav 4 also!!!! More
by hanlonsbeach
Employees Worked With
Franco Leonard, Franco Leonard
April 19, 2011
I had a remote starter installed. Had to bring it back because I could not get it to work. Mike greated me as soon as I arrived. He checked it out and I found out that I was not clicking on the button t because I could not get it to work. Mike greated me as soon as I arrived. He checked it out and I found out that I was not clicking on the button twice. Mike has been nothing but helpful since the day I bought my car. I would definitely buy another Toyota from him. More
by kjboyce
Employees Worked With
Michael Hilliard
April 14, 2011
I went to purchase a newer car. On our test drive I asked for a used car review to determend how the car was used,since it had 15k on it. The sales person beat around the bush. He said " it was just used". W for a used car review to determend how the car was used,since it had 15k on it. The sales person beat around the bush. He said " it was just used". Well at the closing it was revealed that the car had been a rental car. That was not indicated on the sales slip we had but when we saw the final paper work it was marked off. I had felt that this dealer was a cut above but I found that this was not true or honest. They are just part of the pack. More
by bad choice
Employees Worked With
2, Copeland Sales Department
April 12, 2011
I guess you could call me a loyal customer as I have a 2000 Toyota Camry bought at Copeland Toyota on Main St and still running just fine. We were out JUST looking for a newer car and the salesman appo 2000 Toyota Camry bought at Copeland Toyota on Main St and still running just fine. We were out JUST looking for a newer car and the salesman appoached us asked us if we needed any help and we said No just looking so he left us alone. We walked around the lot and Freddie Rodriguez came up and we said we were just looking and he said "no problem but let me show the the layout of the lot so you know where to look" and he left us alone for a bit. But when we stopped and looked at a vehicle Freddie came and said something briefly about the car and backed off. After looking at a few we decided to test drive and Freddie was right there. We drove a Venza, Rav4 and an Avalon which were all wonderful but Freddie talked to us felt us out heard us and showed us a Camry which was the car we really didn't want but we were opened to anything. Freddie told us of the great deal, great incentives and we were sold!! Did I say we never test drove the car?? We didn't we were so impressed with what Freddie had to say about it and that "he would buy this car" so we sat talked money. Freddie gave the pros and cons of all the cars we test drove as he listened to us talk at each test drive. One of us is 6'2 and the other is 5'2 so leg room was important and he heard us! He knew a camry was right for us! Freddie is a great salesman because he listened to us and sold us a car that we should have! We drove off the lot with a 2011 Camry with all the bells and whistles for the best price for us!! We are very happy and will be back in a year or two for another vehicle and hopefully Freddie will still be there. Thank you Freddie!! Thank you Copeland Toyota! More
by mscm6222
Employees Worked With
Freddie Rodriguez, Freddie Rodriguez
April 02, 2011
Every experience with the service department has been A++ every time. Like the fact you can go online to book your appt.!!! Very Very convenient. Service is always excellent and everyone there is a pleasure every time. Like the fact you can go online to book your appt.!!! Very Very convenient. Service is always excellent and everyone there is a pleasure to deal with! Thank you very much from a satisfied Prius customer!!! More
by nruboc
Employees Worked With
service dept
March 26, 2011
I have dealt with this dealership for over a decade and have never had a problem with any service issues during that time. That to me is the most important.The quality of the vehicle is in my opinion the b have never had a problem with any service issues during that time. That to me is the most important.The quality of the vehicle is in my opinion the best on the road in its class and price range and the service Dept.is five stars That's why I own three of them. A Camry,Four Runner and Rav-4 More
by Howard Enterprises
Employees Worked With
Davis MaCormack,John McMullen, Richard May
March 26, 2011
I originally came in for service of my van and I wanted to know what my trade was worth. I ended up purchasing a new car. I was very happy with the salesman Mike Hilliard. He gave me options and had me tes to know what my trade was worth. I ended up purchasing a new car. I was very happy with the salesman Mike Hilliard. He gave me options and had me test drive more than one car with no pressure. Very friendly man and I would do business with him again in a heartbeat. More
by Beamarshall
Employees Worked With
Mike Hilliard
