Copeland Toyota

My search for a new car was resulting in one frustration after another. I had been to another dealer in Hanover and was flat out insulted by the shenanigans and sales nonsense that I was encountering. Tha after another. I had been to another dealer in Hanover and was flat out insulted by the shenanigans and sales nonsense that I was encountering. That all changed when I contacted Copeland. I was given a solid price quote on-line with a thorough explanation as to how that quote was prepared. There was nothing hidden about it. Once at the dealership, I met with Tim McDermott. We took a test drive and after discussing the vehicle and the possible transaction thoroughly, I bought the vehicle. Tim was 100% professional and I found the experience to be a terrific one. He took extraordinary time to answer all of my questions and show me everything involved with the vehicle. I would highly recommend Copeland and Tim to anybody interested in a non-nonsense and pleasant car buying experience. More

I felt very please on the choise I made on the toyota I felt very please on the choise I made on the toyota venza 2013 that I had purchase a week ago. Tim Nolan, play a major role on my final I felt very please on the choise I made on the toyota venza 2013 that I had purchase a week ago. Tim Nolan, play a major role on my final decission. His charisma, His honesty and His patience kept my attention.Despite the fact it was getting late yet He created a comfortable environment so that at the end of the final deal, I can be please with the choice I made. Certainly, He did make me feel very happy. He took quality time to explain in great details everything in regard to the car. He is very explicite and knowledgeable about the car. The following day, He spent quality time to go over each books and brochure. He making sure that I understood the essential before driving the car home. That is very important not only to me but for every customers who wants to purchase a car. I'll recommend anyone who wants to buy a car to come to Copeland because of such professional sale person like Tim Nolan, Steven Buchanan and Tracy Richards. Thanks to everyone!!! More

Copeland gave me a good deal on my first car,so I visited them again and leased another from them. William is a very friendly and professional salesperson. He will go the extra mile for you. When you go them again and leased another from them. William is a very friendly and professional salesperson. He will go the extra mile for you. When you go to Copeland,you should ask to work with him. More

Would send friend there great group to work on getting a car. They were very helpful getting the car I wanted in the color and style. car. They were very helpful getting the car I wanted in the color and style. More

Tony and Steve were fantastic! Had a great experience buying our new Rav4 from them! Would definately recommend them and Copeland Toyota to family and friends! buying our new Rav4 from them! Would definately recommend them and Copeland Toyota to family and friends! More

Tony is the best!! He's fair, honest and personable. He was very accommodating and easy for us to work with. We chose Copeland because of Tony! The managers there were all helpful and Laura was great! W was very accommodating and easy for us to work with. We chose Copeland because of Tony! The managers there were all helpful and Laura was great! We absolutely love our Land Cruiser! Thank you! More

Very friendly, professional, strong customer service attributes. Great price with trade in fairly priced. Paperwork done promptly and on time. Vehicle perfect when delivered. People willing to work hard attributes. Great price with trade in fairly priced. Paperwork done promptly and on time. Vehicle perfect when delivered. People willing to work hard to ensure a good sales transaction. More

This is the 4th car I have purchased from Copeland. I have bought or leased a 2002 Nissan Maxima, 2006 4Runner, 2009 Camry, and 2012 Highlander. They have always been fair and honest in their dealings. I have bought or leased a 2002 Nissan Maxima, 2006 4Runner, 2009 Camry, and 2012 Highlander. They have always been fair and honest in their dealings. I have worked with the sales person William For a while. He is a good sales person because he would periodically call to remind me to get an oil change or inspection sticker. Sam is a good desk manager to work with because he doesn't give the run-around. In my recent deal, Sam gave me comparisons between leasing a 2012 versus a 2013 Highlander. This helped me make an informed decision on which vehicle to get. It turned out that the 2012 Highlander Limited with navigation would cost less than than a 2013 Highland Plus with no navigation. Overall, from sales to finance everything went smoothly. More

I just wanted to say thank you to William Moe who really went the extra mile to make my parents very happy with the purchase. He also went to there house to show my mom how to use the Navigation system and went the extra mile to make my parents very happy with the purchase. He also went to there house to show my mom how to use the Navigation system and to make sure she was 100% comfortable. He is truly a great addition to the Copeland family. Thank you William for everything!!! More

Rich sold both myself and my father a car. I bought a new Yaris and my father bought a used Camry. Rich is friendly caring and goes out of his way to do the smallest of things for his customers. Rich a new Yaris and my father bought a used Camry. Rich is friendly caring and goes out of his way to do the smallest of things for his customers. Rich also came in on his day off a number of times to makes sure both of us were well taken care of. He goes above and well beyond. I do not know too many people who will do this for their customers and it has been a pleasure to deal with Rich. Miriam Gleason More