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Copeland Toyota

Brockton, MA

4.6
675 Reviews

970 W Chestnut St

Brockton, MA

02301

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Showing 675 reviews

February 28, 2018

Great first car! I came to Copeland for my first car and it was so easy! Bill Thomas was so helpful and nice! He found me the perfect car based on what I told him my More

by Anabel Joly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Thomas
February 28, 2018

Registered The wrong car received the wrong keys Went to purchase a car for my daughter the salesman was rude 2 days after purchasing the car got a call they registered the wrong car gave her the wro More

by Peter123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William Mok
Mar 08, 2018 -

Copeland Toyota responded

We are truly sorry about your experience we will do our best to ensure an issue like this does not occur again. Thank you for letting us know so we can improve our customers experience!

February 26, 2018

Good experience Bill was friendly and helpful, I needed a car at a certain price point and I got what I needed. Thank you so much Bill. More

by Minicakes4444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Thomas
February 24, 2018

Amazing I will recommend everyone I know looking for a car to buy or lease to go to Copeland. Bill Thomas is amazing. He is genuine. He breaks the typical "c More

by Mom is happy!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Rocha, William Thomas
Feb 26, 2018 -

Copeland Toyota responded

Hello Mom is Happy, Thank you for taking the time to give us this wonderful review! I am happy to hear that Mario, and Bill made your experience stress free! We appreciate your time to do this again thank you! If you need anything just give us a call!

February 20, 2018

My experience was smooth like butter I bought a 2013 Toyota RAV4 thanks to the amazing help at Copeland! Can't thank them enough, I'm in love with my car! More

by jbenton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Thomas
February 15, 2018

Matt potts great to deal with No pressure great experience. He took the time to show me numerous trucks with no gaurentee of me buying from that dealership. I cant express enough h More

by Louis Pratti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Potts
Mar 08, 2018 -

Copeland Toyota responded

Hello Louis, Thank you for the review! This is exactly what we aim to do with all of our customers! the car buying experience shouldn't be about pressure it should be about finding the right vehicle you like then getting you the deal you need! We look forward to seeing you again!

February 15, 2018

Overall a positive experience It was a pleasure doing business with Matthew Potts at Copeland Toyota. He was respectful, polite, took the time to show me all of the features of our More

by LBar
Recommend Dealer
Yes
Employees Worked With
Matthew Potts
January 29, 2018

Quick, informative, polite and courteous I bought a 2013 Toyota Corolla, all personnel at Copeland were polite and courteous, Bill Thomas took us through the whole process, we couldn't be h More

by The Davis's
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Thomas
Mar 08, 2018 -

Copeland Toyota responded

Congratulations on the 2013 Corolla purchase! We just wanted to send a thank you for taking the time out of your day to write this review it means a lot to us! If you need anything give us a call we will be happy to help! Enjoy your Corolla!Again Thank you for choosing Copeland Toyota!

January 24, 2018

Amazing! Matthew was friendly, helpful and a life saver. He went above and beyond to make sure we were comfortable, educated and making the best choice possibl More

by scashman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Potts
Mar 08, 2018 -

Copeland Toyota responded

Hello scashman, Thank you for taking the time to leave this review. Our goal is to always make our customers feel as if they are part of the family, and it looks like Matthew did just that!If you need anything give us a call we are all here to assist you. Thank you for choosing Copeland Toyota!

January 21, 2018

Fabulous UNcomplicated experience The folks at Copeland made our experience extremely friendly and uncomplicated. There was a minimum of back and forth with "management". Our salesman More

by Golden1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Miller, Carleen, Mike, David MacCormick
Jan 22, 2018 -

Copeland Toyota responded

Hi Golden1234, Thank you for the 5 star review! We really appreciate it!We are happy to see you are a loyal customer on our service side, and gave the sales team a chance! We always aim to make the experience as easy and least stressful as possible. It sounds like Alan did just that if you need anything feel free to give us a call thank you again!

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