Cook Ford

We will buy again! After the lack of customer service and follow through on all of the other Houston area FORD highway dealerships, WE DISCOVERED THIS HIDDEN GEM! We ca After the lack of customer service and follow through on all of the other Houston area FORD highway dealerships, WE DISCOVERED THIS HIDDEN GEM! We called and got pricing, they located the new truck we wanted and the deal was done. They beat every other dealership by thousands and didn't give us the run around. We will definitely be back despite the 2 hour drive to get there. It was worth it to not have to deal with the others! Thank you Cook Ford! Looking forward to working with you again in the future! More

Poor Service Center service Took my 2009 Ford F-150 to have the oil changed, which I've only had done at Cook Ford. Arrived at 10:15am and was told it would be ready in approxim Took my 2009 Ford F-150 to have the oil changed, which I've only had done at Cook Ford. Arrived at 10:15am and was told it would be ready in approximately 45 minutes, since they were busy. After over an hour of waiting my truck had not moved. Asked why and was told they were busy but not sure whatvthe exact hold-up was. Another customer came in and was turned away because the technicians leave at noon. Asked how my truck would get processed within 30 minutes and they didn't have an answer. I was waiting in the dealership waiting room and never given an update during my wait. Would never recommend a friend or family member to visit these guys again. More

Horrific! The salesman/dealership did not fix my car as promised in order for me to buy it. I went back the following week and was given the run around. I will The salesman/dealership did not fix my car as promised in order for me to buy it. I went back the following week and was given the run around. I will NEVER buy another vehicle from this place and I have advised my family and friends to stay away. I said "place" instead of dealership because a real dealership wouldn't xxxx over their customers like they did me. I'm soooooo glad someone broke into the place and I hope they eventually go out of business. More

The Worst Stay Away What kind of "dealer" sells cars with the wrong tires on it? The kicker is they know it has the wrong tires on the vehicle, yet still try to sell it, What kind of "dealer" sells cars with the wrong tires on it? The kicker is they know it has the wrong tires on the vehicle, yet still try to sell it, and don't advertise this defect online. Then when I asked for safe proper tires that don't effect the drive of the vehicle, they said I had to pay for them. This is a way to have lower prices online and raise the price at the sales table. I was very shocked at this tactic, it looked like a small town type dealer and I expected more. Guess I was wrong. I was also told to swallow my pride and purchase another vehicle that I was not interested in. Very rude and unprofessional. More

Found my new dealer!! I was pleasently surprised when I showed up to look at new trucks. My salesperson (Lisa) was super easy to talk to and didn't bug the crap out of me w I was pleasently surprised when I showed up to look at new trucks. My salesperson (Lisa) was super easy to talk to and didn't bug the crap out of me while I was trying to look at different vehicles. The managers were easy to deal with and didn't do a bunch of back and forth negotiating. I highly recommend them if your looking for a vehicle and want it to be easy and quick! More

Sales Management Condescending and Argumentative 9/29/2014, 530pm. I arrived at Cook Ford to sit down with my sales representative Rosalinda. She was able to locate the 2015 F250 I have been searchi 9/29/2014, 530pm. I arrived at Cook Ford to sit down with my sales representative Rosalinda. She was able to locate the 2015 F250 I have been searching for. After taking my information on my trade and such she left to go run the numbers. This is when all goes south! The sales manager comes back not Rosalind, and states you want what for your trade, thats retail. I politely stated no sir I looked it up before hand. He looked up a 2014 v6 Ram 1500 slt. When infact my vehicle is a 2014 ram 1500 LoneStar package with 8.4 navigation, 20inch wheels ect. Before hearing all that my truck included he walks away. When he returns slapping the paperwork on the desk and states I tell you what I will give you 29k for your but your going to pay full MSRP FOR MINE! At that point I thanked him for his time and stood up to leave, he continued to tell me my truck wasn't worth it and why should he deal with me. I again asked him to stop speaking to me in which he replied I can say whatever I want to who I want. Well sir not to me. If you couldn't get the numbers correct for a deal a simple Mr Jones Im sorry we cant get where you need to be. Not speak as if he is the only for dealer in the state of Texas. Mr Cook I sincerely hope that your dealership sell so many vehicles that you do not need any new business from my family friends and coworker. Mr. Jones More

Great Service, Great Dealership! I have to admit I was dreading the process of purchasing a new vehicle. However, Cook Ford's price on a new Ford F-150 was good enough for me to trav I have to admit I was dreading the process of purchasing a new vehicle. However, Cook Ford's price on a new Ford F-150 was good enough for me to travel almost 500 miles to purchase this vehicle. No one in West Texas could even get close in price. When I arrived, everything on the vehicle was exactly as described by salesman Johnny Strong. The buying experience was great. This is a family owned dealership with a sale's staff that seems to care about their customers. If you are looking for a dealership that can out compete big dealership prices, no pressure sales staff, and friendly service, this is the place to go. Cook Ford will be first on my list the next time I purchase a new or used Ford vehicle. I want to thank salesman Johnny Strong, manager Cody Colvin, and the finance staff for their professionalism and for making our buying experience a great one! More

Our vehicle was involved in an accident on Dec 21 of 2013. We had the car towed to Cook Ford for evaluation of damages, and while there my wife and I met Sherry at the body shop. Hearing our concerns an 2013. We had the car towed to Cook Ford for evaluation of damages, and while there my wife and I met Sherry at the body shop. Hearing our concerns and sympathizing with us she recommended that we speak with Steve Rutherford if we ended up needing to purchase a new vehicle. After worrying through the Christmas holidays the insurance adjuster finally contacted us on Dec 27 and informed us that our car would be totaled. My wife called and spoke with Mr. Rutherford about looking at decent used vehicles thinking that we wouldn't be able to afford a new one. We went to Cook Ford on Dec 30 to remove what belongings that remained in our Ford Focus and to meet Mr. Rutherford and possibly browse the used inventory, if he could work us into his schedule. Not only did he work us into his schedule, but he and Shawn (who's last name I cant remember) were able to put us into a brand new Ford Fusion with monthly payments we can afford. Overall the experience we had, with the total loss of our vehicle and worrying about what we were going to do, I'm glad that Cook Ford was there to help get us through a tough time. More

As a family out of town and in a bit of a 'pinch' due to the poor service of another automotive business, the help and customer service we found at Cook Ford were exactly what we needed. My husband p due to the poor service of another automotive business, the help and customer service we found at Cook Ford were exactly what we needed. My husband priced the truck he wanted, had loan approval worked out and etc the day he first test drove the truck. The next day we went to finalize paperwork and etc and it was a completely hassle free, quick, but well explained process. We received the best customer service we've ran into in this area of Texas and were thankful for it. Rosalinda and Cody were friendly and personable. Often times at dealerships there is a little badgering but NONE of that here. I would recommend doing business here to anyone. More

Rosalinda and the team at Cook Ford are very friendly and helpful. they don't just sale you a car they build relationships. We purchased two cars in the last 4 month from Cook Ford and we are so pleased with helpful. they don't just sale you a car they build relationships. We purchased two cars in the last 4 month from Cook Ford and we are so pleased with the decision. Rosalinda is Awesome! More