Cook Ford

Good and on time The truck was serviced professionally and on time. The service department employees were professional and friendly. The service tech's took care of my The truck was serviced professionally and on time. The service department employees were professional and friendly. The service tech's took care of my truck. I would recommend Cook Ford to everyone. More

Edge purchase No hassle. Good deal. Friendly salesman and finance person. Good understanding of the internet price. Carl was not pushy at all. Asked me what I was l No hassle. Good deal. Friendly salesman and finance person. Good understanding of the internet price. Carl was not pushy at all. Asked me what I was looking for and we took care of it. More

Fourth vehicle I bought at Cook and I will be back! Courteous sales and service providers. As previously stated, this is the fourth vehicle that I purchased from Cook. No need for me to look elsewhere. Courteous sales and service providers. As previously stated, this is the fourth vehicle that I purchased from Cook. No need for me to look elsewhere. More

Great service Always take my vehicles here. I have for years, ever since they were at Reliance Ford. The guys are honest and fair priced. They always get me fixed u Always take my vehicles here. I have for years, ever since they were at Reliance Ford. The guys are honest and fair priced. They always get me fixed up. I always highly recommend them to anyone who is looking for sercice. Thanks John Hayes More

Wonderful experience getting into a newer vehicle! Words can not express my deep appreciation and deep gratitude for the people at Cook Ford for everything they did for me to get me into a vehicle!! A Words can not express my deep appreciation and deep gratitude for the people at Cook Ford for everything they did for me to get me into a vehicle!! A very special shout out to Liz, Ryan, Anthony and Bryan who treated me with dignity and respect! I came into the dealership with some serious challenges but they were able to work things out for me. I definitely will return to them in the future for purchasing vehicles! When you go, ask for Liz or Ryan, they will treat you right! More

Great The staff at Cook Ford Liz and Bryan made sure I got into the truck I wanted and at a great price. I am very pleased with the service. I will be sendi The staff at Cook Ford Liz and Bryan made sure I got into the truck I wanted and at a great price. I am very pleased with the service. I will be sending people to them to buy a vehicle. More

Horrible after the sale service DO NOT purchase from Cook Ford!!! Before I purchased my car from Cook Ford I had read a ton of negative reviews. Typically I would have just kept on m DO NOT purchase from Cook Ford!!! Before I purchased my car from Cook Ford I had read a ton of negative reviews. Typically I would have just kept on moving but that a specific model of Jeep for sale that I had been trying to find for quite some time so I rolled the dice and went to look at it. I explained my hesitance to the salesman and he assured me that the negative reviews were do to some old management and salespeople who were no longer there. Again, i took a chance and took him at his word. I traded in my car and purchased the jeep that day. About 6 weeks later I received a letter from the finance company on my trade in, saying that the pay off was short. I contacted Cook Ford and let them know they agreed to pay off my car and that the finance company was saying they short paid. Brandie from Finance apologized and said they would get right on it. I again, took them for their word. About 30 days later I received ANOTHER letter from the old finance company telling me I was now being reported to the credit bureau as being more than 60 days past due! I had never missed a payment or been late in my life and now because of Cook Ford I have a negative history mark on my credit report ( it dropped from a 750 to a 704 for this one thing! ) So i am now livid and I call Brandie. She is acting like it's my fault. So i did more digging, the payoff they got was good for the next 10 days. They sent the payoff in 20 days later after I traded the car in!!! So naturally, the payoff would be different. They also took their sweet time sending in the difference in payoff which resulted in my credit ding. So I call the old finance company and present my case and they tell me it's ultimately my responsibility to pay any shortages and they will not report any changes to the credit bureau. So for the next 7 years, my perfect credit is dinged because of their incompetence, laziness, lack of customer service. RUN FROM THIS DEALERSHIP!!! More

100% satisfied Lisa Requenes was my sales person and she was very professional, honest and her communication skills were as good as I have ever had. She answered ev Lisa Requenes was my sales person and she was very professional, honest and her communication skills were as good as I have ever had. She answered ever question I had if it meant going to another resource. Every issue I had with the car she was able to resolve it with me to my satisfaction. I would definitely recommend Cook Ford as a place to buy new or used vehicles. Lisa is the reason I am a happy customer. Best Regards, Bill Carraway I bought a 2012 Ford Focus for my granddaughters high school graduation gift. More

Great new car experience We needed a new car for my wife and we looked all over Houston for a great deal and we found it at Cook Ford. They gave me a great deal on my trade-i We needed a new car for my wife and we looked all over Houston for a great deal and we found it at Cook Ford. They gave me a great deal on my trade-in and the new expedition. I maybe spent 15 minutes at the dealership negotiating the deal and that was it. I live on the north side of Houston and Lisa drove the new car up to me and picked up our trade. I have bought a lot of new cars and this was one of the easiest and best deals around. I will definitely be back to purchase my next car at Cook Ford. More

Best car dealership yet I'm so excited about my car purchase that I Just wanted to share how happy I am with Cook Ford in Texas City and my new vehicle. The owner is an outs I'm so excited about my car purchase that I Just wanted to share how happy I am with Cook Ford in Texas City and my new vehicle. The owner is an outstanding honest guy, friendly and down to earth. Lisa, the sales consultant was awesome and knowledgeable and was able to find exactly what I was looking for and the perfect price. The vehicle selections were great. The used cars are in top condition with competitive prices.. I purchased a 6 year old vehicle, low milage that looks brand new!!!! Thanks for everything! More