Conway Ford Inc

Bought 2017 Ford Transit Passenger Sprinter August 9th, 2021. I just received the vehicle on September 14th, 2021. This Sprinter was advertised on Auto Trader as great vehicle in great condition and in sto 2021. I just received the vehicle on September 14th, 2021. This Sprinter was advertised on Auto Trader as great vehicle in great condition and in stock. I found out the vehicle was not in stock and promised I would have it in 2 days which turned into 1 1/2 weeks. Seat belt issues was discovered which took additional 1 1/2 to repair. Drive 2 hours to pickup the vehicle and the air conditioner was not working properly. This took 2 more weeks to repair. I have never experienced or heard of a situation like this from a Ford Dealer such as this one. I am very disappointed with the communication during this process and would not recommend online vehicle purchasing with Conway Ford. More

Took car in for service to fix AC and one other item. Spent 2,000$ car was not fixed and told it would be 5,000 to fix why were we not told that to begin with and waste 2,000 dollars is beyond all we got Spent 2,000$ car was not fixed and told it would be 5,000 to fix why were we not told that to begin with and waste 2,000 dollars is beyond all we got was an I’m sorry. Bought many car’s from them. Not ever again! More

They listened to what I wanted and were very helpful with the process. I would recommend them to friends. In the future, I would not hesitate to use Conway Ford again. the process. I would recommend them to friends. In the future, I would not hesitate to use Conway Ford again. More

Eric Seitz MR Norm, My experience with Mr. Seitz was very knowledgeable, i think he is a good sale man. I purchase a 2020 ford edge, he took good care of me, als MR Norm, My experience with Mr. Seitz was very knowledgeable, i think he is a good sale man. I purchase a 2020 ford edge, he took good care of me, also he help me with my ford ranger which went out of his way. to ad to my phone. Anthony Colagiovanni More

Let's see where to start... went there today to look at Let's see where to start... went there today to look at an f150. They didn't have the one I wanted. So they said they would find the one for me. Whi Let's see where to start... went there today to look at an f150. They didn't have the one I wanted. So they said they would find the one for me. Which they did at another location. And we agreed on price.... They would have it in with 3 days. Ok now here is where the conflict comes in. ...They wanted me to buy the truck right now ( sight unseen). I'm not buying it without looking and test driving it first. I would be there the day it arrived and purchase it .... But they would not bring it to the dealership without me buying it today . And i read a reriew on how this same situation occurred to another customer who did purchase sight unseen .... but when their car arrived at the dealership a few days later... they sold it to another customer . And that person ended up having to buy another vehicle. That is not the way to do business so they lost mine More

Service Customer Beware Poor communication at the service dept, get pricing up front and stress you want to approve any extra costs. Get estimates in writing and in detail. V Poor communication at the service dept, get pricing up front and stress you want to approve any extra costs. Get estimates in writing and in detail. Very disappointed with this dealer would not recommend. Bring your RV to Camping world, labor rate they charge for RV's is a joke. More

Got us what we wanted for the price we wanted Rich "Truck" Brach got us the vehicle we wanted (2019 Ford Edge) for the price we wanted. He was not at all pushy, but answered all of our questions. Rich "Truck" Brach got us the vehicle we wanted (2019 Ford Edge) for the price we wanted. He was not at all pushy, but answered all of our questions. Was great to work with. More

Arbitrarily tried to replace parts! Diagnostic pricing is ou Took my Lincoln to have it diagnosed for a misfire. I knew that was the problem but wanted to make sure which cylinder it was before changing all coil Took my Lincoln to have it diagnosed for a misfire. I knew that was the problem but wanted to make sure which cylinder it was before changing all coils. The service manager called to let me know what the issue was and quoted me on the price. They quoted me for new tires, new spark plugs, replacing a coil and fuel filter. Again, I explicitly stated I needed to know where the misfire was coming from only. I guess being a women they didnt think i knew xxxx. I explained to the manager that i just changed the spark plugs 2 weeks ago, I dont need tires or a fuel filter, as this is an extra vehicle and was ONLY interested in the misfire. After I told him that I had just gotten a tune up and that I had a warranty on #8 coil, he told me he needed to talk with the mechanic again to be sure which was misfiring. Needless to say this guy was a xxxxxxx during the interaction of me dropping off the truck, as well. He asked me if I had an appointment and i said no. He then told me in a degrading demeanor "well, usually you need an appointment". I told him I wasnt in a hurry to get it back, as I have 3 other cars to drive. He quietly got up and left. Its like I was bothering him. I dont know why folks get jobs that require dealing with other people, if they dont have a compassionate bone in their body. And dont try to scam folks out of their money, just becuase it a part of your job description. Above all else, the truck runs WORSE now than it did before I took it there is no telling what those people did to it. Another thing I was surprised is that they upped the hourly labor charge to $130...from $85.?? Over the last couple of years, which is crazy in my opinion. I really wish a shop would open up somewhere nearby that was completely transparent, and not try to screw unsuspecting folks. The owner should really send in a secret shopper into the service department! Rant over. More

Ford Escape We knew what we wanted and Mark McClellan was able to show us a car that was exactly what we were looking for at a great price. He didn’t pressure us. We knew what we wanted and Mark McClellan was able to show us a car that was exactly what we were looking for at a great price. He didn’t pressure us. We are very satisfied. More