Conley Buick GMC

Awesome vehicle - Terrific Experience I've purchased several vehicles, including GMCs in the past, but this purchase was by far the easiest and best experience with any dealership. This w I've purchased several vehicles, including GMCs in the past, but this purchase was by far the easiest and best experience with any dealership. This was my first purchase from Conley and it was positive from the first call. All the employees were professional and friendly. All my questions were answered promptly and they delivered EXACTLY what they said. I'd recommend this dealership to anyone. I love my new Acadia Denali! Thank you to everyone at Conley Buick GMC! More

First purchase from Conley I went to Conley to test drive the Canyon and Acadia. Also did a 24 hour test drive of the Terrain. All 3 vehicles were nice, but I settled on the C I went to Conley to test drive the Canyon and Acadia. Also did a 24 hour test drive of the Terrain. All 3 vehicles were nice, but I settled on the Canyon and love it. Chuck was very attentive and helpful. Mike made me a good deal. Gary did the best paperwork. Rob and Alan helped me decide on the best accessories, ordered and installed them. More

My second vehicle from Conley Last week I took delivery on my first, ever Buick! The staff at Conley Buick-GMC were really wonderful in helping us to make that move. Tom Johnson Last week I took delivery on my first, ever Buick! The staff at Conley Buick-GMC were really wonderful in helping us to make that move. Tom Johnson made us feel like family in explaining the features of the Encore, had us each test drive the vehicle and brought us back to the office to work out the financials. He was very patient and worked out several sets of figures to allow us maximum choices. I went back two days later to sign all the papers and actually take delivery. Tom then sat in the vehicle with me, and showed me how all the "buttons" and "switches" worked and what they were supposed to do. He even hooked up our cell phones so they can be used inside the vehicle without taking our eyes off the road. More

It was not! The first advisor pass me along to a female advisor, never was told I was being pass along. The character of both did feel right, but I felt I was not The first advisor pass me along to a female advisor, never was told I was being pass along. The character of both did feel right, but I felt I was not given the attention mentioned on advertisement or from Brian. The truck was not returned to me in the same condition. Truck came back from service with oil on the hood, oil on the driver side door panel, and oil on the bumper. Now the salesman I purchase the truck from said that the service department was top notch. Brian called me to let me know that I would be treated right. Right is not the word I would describe. The truck came with free maintenance for the first year. I would not have been happy if I had to pay for service this bad. Now I had visit the shop before and I was treated with the same service. This is not the service that heard this dealerships is known. I was distance to a degree; when ask I said it was yes or no. But to get treated as if I am the victim; this is not good customer service. Lastly the floor mat was left inside the vehicle. Sorry I know great service and that was not it. More

Second to none! Great dealership, excellent selection, purchasing managers think of things in advance of factory orders. Great service department. Exceptional acces Great dealership, excellent selection, purchasing managers think of things in advance of factory orders. Great service department. Exceptional accessories manager, who always goes out of his way to do the right thing. Highly recommended. More

Who is in charge! Are the phones out of order? Called and made an appointment for airbag safety recall. I was told parts were there and was scheduled for 8:30 on July 8. Arrived to check in and w Called and made an appointment for airbag safety recall. I was told parts were there and was scheduled for 8:30 on July 8. Arrived to check in and was told that they had to order the parts. They had used the last 3 sets on 7/7. Certainly, I was scheduled to have the work performed, an appointment was made and parts should have been pulled and if not, associated with an upcoming customer . If parts were not available, then a phone call surely was in order. Inventory control has been around for a long time along with customer service. You appear short in both areas. Dino Casciola More

Would not honor agreement made through email I am an out of towner looking to purchase a super duty and Conley had what I was looking for. After a week of back and forth email and phone negotiati I am an out of towner looking to purchase a super duty and Conley had what I was looking for. After a week of back and forth email and phone negotiations we came to an agreement on price out the door. I still have said email, on Monday heading to get the vehicle I was contacted by the Internet manager saying he made a mistake and that he couldn't honor that price. I told him its in writing and that they need to honor it a difference of 600$. I was called back by the used car manager who told pretty much he didn't care what anyone wrote he wouldn't honor it and the price was 45000$ out the door. Had I put a deposit on said vehicle for a hold over the phone then decided to back out I bet they wouldn't return my deposit stating we had an agreement that I broke. Double standard there, I especially like the shop at Conley where we treat you like family. Don't do business with these xxxxxxxx. More

My husband and I have purchased three new trucks and one used truck since June 2012 from this dealership. We have been moderately happy with our purchases, but not that all details went smoothly. Today was used truck since June 2012 from this dealership. We have been moderately happy with our purchases, but not that all details went smoothly. Today was our first occasion to use their service center and to say that I am disappointed is an understatement. We took our three week old truck purchased from there in because we were having trouble with our trailer braking system on multiple tagalong bumper pull trailers we own. This truck (2014 Denali 1500 crew cab 4x4) has an integrated trailer brake system and we were not comfortable making any changes to it ourselves due to the Computer system it is controlled by. The trailer we were trying to tow worked with no complications on our 2 other 2013 1500 and 2500 trucks purchased new from this dealership, but not this one ( brakes would not release). We dropped off our truck at our 9:30 apt and were told it might take awhile to take a look at so we walked to a nearby restaurant and ate breakfast. We then returned about 1:15 and were told the truck was still not ready and offered a rental vehicle. Everything was fine. Before we left the service technician (Jamie) spoke to us about the fact that he couldn't really test the vehicle unless he had a trailer to attach. So we offered to return with a trailer from our house (30 minutes away) and return so that they could test vehicle. We later returned with trailer and dropped it off. Later in the day ( near 4:00 we received a call that the truck was finished and we could pick up. I then returned to dealership with the rental car to return. Once their they took me to the truck and trailer and proceeded to show me that the wiring harness on the trailer was wired incorrectly. The service technician alternated two wires( blue and red) in the harness and assured me all of our other trucks and trailers must be incorrectly wired. Not that we have ever changed any of them since factory settings with the exception of one older ford truck. I then was advised that I needed to check out at the cashier. I asked why cashier and I was advised I had a nominal bill of 148.50 plus tax due for their repair and that this was not covered under warranty since they repaired our trailer. I was NOT happy we never gave authorization for these services or the fees involved. I am astonished at the price they charged to alternate to wires in a trailer plug and that they would do so with our owner authorization. So now I am home and our trailer does not work on any of our other vehicles and I have returned the wires to their original position. So, I am no further ahead than I was this morning and Conley Buick GMC has received my payment for their unauthorized service. I will NEVER purchase another vehicle at their dealership or have any service performed. I will be sure to let any of my friend and family the do NOT treat you like Family as their slogan states. Sincerely, Karen Neal More

Peggy Felker, Customer Service Rep, is, in a word, fabulous. Peggy keeps my Buick Park Avenue in tip top shape. My Buick was bought at Conley by my mom in 1998 and with dealer service has performed fl fabulous. Peggy keeps my Buick Park Avenue in tip top shape. My Buick was bought at Conley by my mom in 1998 and with dealer service has performed flawlessly. Thanks, Peggy and the Conly service and mechanical team. More

DO NOT TRUST THIS DEALERSHIP! I got funny feeling during negotiations with this dealership that they are not decent people and as another reviewer mentioned, they do not like to answer questions directly an negotiations with this dealership that they are not decent people and as another reviewer mentioned, they do not like to answer questions directly and play games. Fortunately I am the type of person who can see through all the crap and did not purchase a vehicle through them. Subaru dealers are generally trust worthy but this dealer is not. They tried to actually charge me more than what they were asking on their site. They did lie and would lie to anyone and now they did not sell a vehicle and I did not get one, actually two because I was planning on purchasing an suv as well. Owell, plenty other dealers in the sea! More