Conicelli Toyota of Springfield - Service Center

I scheduled an appointment on line for an 9am oil change. I got there at 8:45 and sat there till 10:42. It was crazy. I’m not going back. After I refused the $275 four maintenance service plan, the sal I got there at 8:45 and sat there till 10:42. It was crazy. I’m not going back. After I refused the $275 four maintenance service plan, the sales associate turn off on me like I was trash. I had to go back to her desk and ask if there were any recommendations from the service technician. They weren’t like this at Sloane or Liberty Toyota. I’m just going to Jiffy Lube and for anything serious, I’ll take it to Sloane or Liberty. I’ve been Toyota driver because of the customer care but this service department was unbelievable. I over heard so many red flags, with staffing shortages and the new tech mishandling the drill’s torque while rotating tires and breaking one customers lug nut and bolt. After I heard that, I declined tire rotation. The service representative was not nice about it either. There needs to be a training program that reminds people of the importance of customer care. More

I had a good experience at Conicelli Toyota. Everyone who worked with me was courteous, helpful and knowledgeable. I have marked the people who helped with the exception of the team member in Everyone who worked with me was courteous, helpful and knowledgeable. I have marked the people who helped with the exception of the team member in Finances who helped me purchase my car. I don't remember her name. She was also very patient, helpful and knowledgeable.I would definely recommend this dealership to someone who was looking for a place to purchase a vehicle. More

Great work done even though I spent 2 hours. The next appointment date was displayed on windshield. The next appointment date was displayed on windshield. More

Christina has been taking care of me since 2008. She gets me in and out She gets me in and out More

Matt: keep up the your outstanding work and also Thanks for the education Best Regards Mike & Betty Del Vacchio for the education Best Regards Mike & Betty Del Vacchio More

Had a fast inconvenient shuttle service was able to make my appointment the next day and they had my car done by 2 PM. Excellent customer service. my appointment the next day and they had my car done by 2 PM. Excellent customer service. More

My service advisor Matt is courteous and professional. Without his advise and your service crew, my vehicle would not be in the tip top shape it is. Also the shuttle drivers are top notch, they are alwa Without his advise and your service crew, my vehicle would not be in the tip top shape it is. Also the shuttle drivers are top notch, they are always in contact with me when picking me up. More

Top drawer treatment from beginning to end. ..I especially like being taken home to wait for inspection and repairs to be done... ..I especially like being taken home to wait for inspection and repairs to be done... More

Once again Toyota took care of my car like it was their own- top notch own- top notch More

Organized. Customer focused. Keeps customers up to date with the progress on their cars’ service. Customer focused. Keeps customers up to date with the progress on their cars’ service. More