Conicelli Toyota of Springfield - Service Center

Great service Was travelling from NC to PA. Decided to get service done for my 2016 Sequoia at Conicelli - springfield. Didnt have an appointment and this place sta Was travelling from NC to PA. Decided to get service done for my 2016 Sequoia at Conicelli - springfield. Didnt have an appointment and this place stays busy. CHRISTINA RANDALL ( assistant service manager ) at the location, made sure she accomodate my cars service in time - need more good people like CHRISTINA in this world to make it better. Thanks for amazing experience. More

One Excellent Experience In any transaction something unexpected can go wrong. The true test of a vendor is how they make things right again. Well our already high expectation In any transaction something unexpected can go wrong. The true test of a vendor is how they make things right again. Well our already high expectations (from being experienced seniors) were exceeded at all levels by the dedicated folks at Conicelli's. Finding customer focused professionals today is rare. But at this dealership, it was easy, and so refreshing. They enjoy working there, and it shows in thier complete commitment to keepng the customer happy too. Rick Stout is a perfect example of all of the above. His patience, attention to detail, and even generosity, went all beyond anyone we had encountered at ANY other dealership. Bravo to the entire Conicelli Team! More

Great service done by skilled technicians Dropped my truck off for inspection and quickly was told I needed front brake work done. Brake parts put on by another garage had failed and needed t Dropped my truck off for inspection and quickly was told I needed front brake work done. Brake parts put on by another garage had failed and needed to be replaced. The service rep documented the shoddy work ( which included bent and damaged hardware) and saved the failed parts. Luckily I was able to return the failed parts for a partial refund. Thanks Springfield Toyota for getting it right, my brakes haven't worked this well in years! More

Work was done on time. I scheduled as soon as Recall Letter was received. Christina gave me the earliest appointment based on date when part would be delivered. I had to re I scheduled as soon as Recall Letter was received. Christina gave me the earliest appointment based on date when part would be delivered. I had to re-schedule to family emergency. Christina was very accommodating, and my Corolla was serviced promptly the next day. More

Service Exceptional service great customer service and shuttle services. The dealership is clean and well organized. Repairs were promptly completed and deliv Exceptional service great customer service and shuttle services. The dealership is clean and well organized. Repairs were promptly completed and delivered on time. Highly recommend this dealership. More

Great Service My Service Experience was Great ! It included Every Aspect of the process. Over-all, Everything was Great; The People, The Service, The Whole ex My Service Experience was Great ! It included Every Aspect of the process. Over-all, Everything was Great; The People, The Service, The Whole experience!!! I worked with Christina, and She was Great!! More

Car maintenance experience was excellent through out The service manager explained what was going to be done in the maintenance process and the approximate time it would take along with the cost of the m The service manager explained what was going to be done in the maintenance process and the approximate time it would take along with the cost of the maintenance. This dealership has a shuttle service and took me home and then picked me up when my car maintenance was completed which made it very convenient for me. The dealership employees are friendly which makes the experience great. More

Christinia Randall is awesome! I have been dealing with your service center going in 11 years now and I can't say enough about Christina. She is so kind, so professional and always I have been dealing with your service center going in 11 years now and I can't say enough about Christina. She is so kind, so professional and always working so hard to get you in and out as quickly as she can. I trust her so much with all of our Scions and I know she always takes good care of me and my family. Thank you Christina! More

TERRIBLE I receive free oil changes/maintenence for the duration of my Toyota lease from this business and after today I would rather make a service appointmen I receive free oil changes/maintenence for the duration of my Toyota lease from this business and after today I would rather make a service appointment somewhere else and PAY money out of my own pocket than step foot in this place again. They NEVER answered their phone or returned the messages I left to set up an appointment. I finally spoke with a service member by getting a hold of a woman from the PARTS department and demanding that she physically walk down to the service department and tell them to return my upwards of 10 calls. Then two days before my appointment they refused to honor my request to have my car vacuumed after my appointment. REALLY?! You won't perform a courtesy cleaning for a customer, let alone, an extremely frustrated customer?? The day of my appointment I receive a missed call from Concelli after I had dropped my car off. They left NO voicemail, so I had to go through another painstaking process of trying to get a hold of someone from the service department. Of course, the phone rang and rang and rang and rang... I had a person from the body shop walk down and retrieve someone who could speak with me. I was told by "Matt" that they had had a few extra minutes to vacuum my car; however, I had a few kids toys in my back seat so they actually could NOT vacuum it. Now, what is the point of telling me this?? When I go to pick up my car I vent my frustrations and "Brian" apologizes. He offers to vacuum the car in 10-15 minutes because I had to leave to go to work. I agree thinking the nightmare is over and I've finally reached a competent employee from the service department. I wait with my children in the waiting room and after 25 minutes I ask "Brian" if my car is done. He checks and says that they are doing a very thorough job and that the driver's side of the car is vacuumed and the other half will be finished in 10 minutes. I tell "Brian" I can't wait any longer and that I want my car and I don't care if it's halfway finished. He leaves to go retrieve it and is gone another 15 minutes! At this point I've been waiting a total of 40 minutes for a promised 10-15 minute vaccuum. Here's the best part- "Brian" pulls up with my car and the whole car is barely vacuumed with crumbs and leaves still all over. One half is NOT thoroughly vacuumed as he had claimed. He mumbles "Sorry I was helping him vaccuum." So the real story is that "Brian" is a liar and that my car sat for 25 minutes WITHOUT being touched and then once he realized this he lied and said it was taking so long because it was being "thoroughly" cleaned. Obviously, it took 15 minutes to bring my car out because he ran back there and hastily attempted to vacuum it and cover his butt. This place is an absolute joke. If they can lie about little things like this, I wonder what else they can be dishonest about! BEWARE and get you car serviced somewhere else far, far away! More

Always a pleasure It was a pleasure to purchase my used car at Conicelli Toyota in Springfield and it continues to be a pleasure to come back for routine maintenance an It was a pleasure to purchase my used car at Conicelli Toyota in Springfield and it continues to be a pleasure to come back for routine maintenance and state inspection. George deserves a shout-out for his competency and friendly handling of all the paper work! Carmen also came out at my request to talk about minor body work. She is experienced and can quickly figure out the costs of any repairs. Everything is handled in one place and handled professionally and quickly! More