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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.4
822 Reviews

822 Reviews of Conicelli Toyota of Springfield - Service Center

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April 11, 2024

Very accommodating. Neat and friendly workers who’s always asking if I needed help which is nice. But if I have company I would like to have 10 Matt Hoyle as a worker a More

by JOSEPHCALLANTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Morales , Matthew Hoyle
Apr 11, 2024 -

Conicelli Toyota of Springfield responded

Many thanks for this five star review. Your positive feedback lets us know we are achieving our goals in customer satisfaction. Paula d., Customer Relations

April 11, 2024

I had a great experience. Tom and Paul helped me out with service and sales and were very friendly. More

by juliaeking1245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cincotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Maltman
Apr 11, 2024 -

Conicelli Toyota of Springfield responded

Many thanks for the great five star review. Your positive feedback is appreciated. Paula d., Customer Relations

April 10, 2024

Service was complete and fully explained. Service rep was knowledgable and courteous. Will recommend to friends. More

by SVALBARD99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Vanhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the great review. We appreciate your business. Paula d., Customer Relations

April 10, 2024

Service was good, however, staff who receive the car for service do not give instruction what to do when you hand over the car. More

by MARIETA.SANTIAGO17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jack DePre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Heffron
Apr 10, 2024 -

Conicelli Toyota of Springfield responded

We appreciate the four star review and your concerns during your last service visit to our dealership. I'll be sure to share this with our service manager. Paula d., Customer Relations

April 09, 2024

I have two Toyota's and have been using Conicelli for the past 15 years and always receive a great experience. Easy scheduling and honest communication every time that I can trust. More

by John_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Conicelli Toyota of Springfield responded

Many thanks for this great five star review. We appreciate your loyalty and business. Paula d., Customer relations

April 09, 2024

I had my Toyota truck to body shop after an accident. Guy at the body shop was very helpful and understanding. More

by wayne.hesse
Recommend Dealer
Yes
Employees Worked With
Guy in body shop
Apr 10, 2024 -

Conicelli Toyota of Springfield responded

Thank you for this review and your business. We appreciate it. Paula d., Customer Relations

April 09, 2024

I was pleased with my service however they staff is not to pleasant you stand and wait nobody says anything to you. The service department staff needs some customer service etiquette. More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Bistline
Apr 10, 2024 -

Conicelli Toyota of Springfield responded

Kay, thanks for the four star rating. I'll be sure to share this with our service manager so he is aware of your concerns regarding our staff. Thanks for addressing this with me. Paula d., Customer Relations

April 09, 2024

Service has been good, so far, but not happy with my last sales experience, where Conicelli tried to add a surcharge onto the vehicle price More

by DAVID.ACCHIONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Conicelli Toyota of Springfield responded

Many thanks for the four star review. We appreciate your business. Paula d., Customer Relations

April 08, 2024

Receptionist was superb they has no staff but they were able to get me out of there in time More

by FKADAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Conicelli Toyota of Springfield responded

Many thanks for this great five star review. We appreciate your business. Paula d., Customer relations

April 07, 2024

Appointments are always easy to make on their site. I appreciate the communication that they provide me before, during and after my vehicle has been services. I have been coming here for years and they More

by Deb0622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Heffron
Apr 08, 2024 -

Conicelli Toyota of Springfield responded

Many thanks for the positive feedback regarding your recent visit to our dealership. We appreciate your business. Paula d., Customer Relations

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