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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.5
630 Reviews

630 Reviews of Conicelli Toyota of Springfield - Service Center

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July 10, 2023

Quick, efficient and located nearby for convenience Staff is courteous and listens to your requests More

by Nancyjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Conicelli Toyota of Springfield responded

Many thanks for the five star review. We appreciate the positive feedback and your business. Paula D. Customer Relations

June 05, 2023

I was on the Schuylkill Expressway with friends, far from home and at the end of the work day, when I got a flat tire on my new 2023 Toyota. I drove to Conicelli Toyota for help as my tire was rapidly defla More

by Barbara Stopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Kline Jr.
Jun 06, 2023 -

Conicelli Toyota of Springfield responded

Barbara, many thanks for sharing your recent experience with Conicelli Toyota of Springfield's service center. I was happy to hear that Jack Kline and our service manager Jack DePre were able to assist you in your time of need. We appreciate the positive feedback and wish you the best with your new Toyota. Paula D., Customer Relations

February 11, 2023

This dealership are liars and beware of them because they sell vehicles to people that was not properly inspected and will charge high prices. They claim my car that I purchase from them pass inspection whe More

by shipin64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack DePre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hoyle
Feb 13, 2023 -

Conicelli Toyota of Springfield responded

Please know I've just shared your concerns with our Sales and Service Managers. If you would be so kind as to send me your contact name/phone #, I'll be happy to pass it on so that someone can get back to you. Paula D., Customer Relations, pdigiaomo@conicelli.com

October 22, 2022

I feel that I was lied too. Service Dept. Asst. Mgr. Made service promises that were not kept. I am a senior citizen and asked to have the air in my tires checked. After servic More

by nevertolate5107n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alissa Fox
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Conicelli Toyota of Springfield responded

I am sorry to hear about your recent experience with our Springfield Service Dept. If you would kindly send me your name and contact phone number, I will have the Service Manager, Jack DePre, contact you directly. Or, if you prefer, you may contact him directly at 610-690-6000 ext. 5060. We would like to resolve these issues with you. Paula DiGiacomo, Customer Relations, 610-828-1400 x 1213

Oct 24, 2022 -

nevertolate5107n responded

Told battery needed. Battery was only 5months old. Put in by AAAs and under waranty. I was told brakes should be considered. That the reading was a #1. Yet my paperwork given to me when I paid my bill showed #3. and #5. She also said she would take picture of rusty brake drums and show them to me. I never saw any pictures. Your asst serv mgr. who signed me in for service said she would check on everything and when I came to pay my bill I asked her if everything was done and she said she checked on everything and that everything on my list was done and no problems! If that was the case, why was there wet toweland rags still on floor?

June 11, 2022

Mr Morales answered all my questions regarding the potential buyout of my current lease. He was patient, informative and presented options so I can make an informed decision in the final year of my le More

by doug.gaston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Morales, Matthew Hoyle
Jun 13, 2022 -

Conicelli Toyota of Springfield responded

Many thanks Doug for this 5-star rating and your kind words. I'll be sure to share this with Joel and our sales team at Conicelli Toyota of Springfield! Paula D. Customer Relations

June 08, 2022

I worked with Steve Gerace to purchase tires for my Toyota Highlander. He was very knowledgeable about my vehicle and gave me multiple options at different price points. He was friendly and great to de More

by dno253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Heffron
Jun 09, 2022 -

Conicelli Toyota of Springfield responded

Thank you for this great review. We appreciate the positive feedback! Paula D., Customer Relations

May 12, 2022

Polite, professional, friendly, most important have a wide knowledge about toyota cars. Whenever I have a question about my car he never fails to call me back and I’m satisfied with his answer. Keep up More

by sylvia_c_clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Conicelli Toyota of Springfield responded

Thank you Sylvia for this great review. We appreciate your positive feedback and your business. Paula D., Customer Relations

May 07, 2022

Allen & Malcolm made the car buying process for me quick and smooth.. they were very optimistic start to finish; Tom was so personable with helping me seal the deal! I’m overall completely satisfied with th More

by Gloria Core
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcom Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Ma
May 07, 2022 -

Gloria Core responded

Allen & Malcolm made the car buying process for me quick and smooth.. they were very optimistic start to finish; Tom was so personable with helping me seal the deal! I’m overall completely satisfied with the purchase and customer service :) Exceptional job team.. thank you all!

May 09, 2022 -

Conicelli Toyota of Springfield responded

Thanks Gloria for this great 5-star review. We appreciate the positive feedback regarding your experience with our dealership. Best of luck with your new Toyota! Paula D., Customer Relations

May 10, 2022 -

Gloria Core responded

It’s truly appreciated thank you!

April 29, 2022

Great customer service in the service department! The whole conicelli staff was friendly and accommodating. More

by mtm0002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Conicelli Toyota of Springfield responded

Thank you for your 5-Star Review! We appreciat your business. - Conicelli Service BDC

April 26, 2022

Doing it right at the first time Great place to shop Great place for service More

by Ram942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hoyle
Apr 26, 2022 -

Ram942 responded

Great place to go for Sales and service

Apr 27, 2022 -

Conicelli Toyota of Springfield responded

Thank you for this great review and kind words. We appreciate your business. Paula D., Customer Relations

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