Conicelli Toyota of Springfield - Service Center

Service for oil change, and inspection took more time than expected (2 1/2 hrs). than expected (2 1/2 hrs). More

Service writer Alissa was not friendly at all. I like to be greeted by a smile, and good morning. I like to be greeted by a smile, and good morning. More

always charge for topping off my fluids, and they never add a drop of liquid add a drop of liquid More

They took care of inspection for purchase quickly. All was good. Thank you very much All was good. Thank you very much More

Scheduling was convenient and timely. Intake was courteous and pleasant. Service was completed as expected within stated time frame. Intake was courteous and pleasant. Service was completed as expected within stated time frame. More

The service was excellent and quick. My problem was resolved without overcharging me, and with minimal effort. My problem was resolved without overcharging me, and with minimal effort. More

What they did for me was good because I learn more about my car thank you Paul. my car thank you Paul. More

The Servicing Department is horrible. Wait times are always much longer than I have experienced with other dealerships. Omar is the name of one of the Service Representative here. He did Wait times are always much longer than I have experienced with other dealerships. Omar is the name of one of the Service Representative here. He did not provide me with any status updates as I waited over 3 hours for my car to get inspected. He told me he did not have a status update when I respectfully asked for one, and he did not obtain a status update for me. Omar did not ask me for my insurance and registration when I arrived, so he called me on my cell phone and had me bring this documentation to him; since he was too lazy to walk a few feet to the lobby to get the documentation from me as I waited in the lobby. Really? After over 3 hours of waiting for my car to be inspected, I was told that my car did not pass inspection because it needs tires. Based on my experiences at Conicelli Toyota in Springield, PA, I can say that it is NOT a nice place to do business. More

I worked with Bob regarding work on my truck. He was very polite, professional and did everything that was needed. I traveled from northern Virginia and was noticing my front wheels were shaking He was very polite, professional and did everything that was needed. I traveled from northern Virginia and was noticing my front wheels were shaking badly. Bob and his team at Conicelli Toyota identified the problem of loose lug nuts which resulted from work at a non dealership repair shop. Bob’s tame solved the issue. Use Conicelli to service your car. Had I gone to a dealership in the first place I’m sure I wouldn’t have had the problem I did. More

My car needed a repair immediately and I had to pull off the highway to the nearest dealership in Springfield. Omar in the service department was able to fit me in within 24 hours and kept me updated on my the highway to the nearest dealership in Springfield. Omar in the service department was able to fit me in within 24 hours and kept me updated on my car's progress. Great customer service. More