Conicelli Toyota of Springfield - Service Center

The service dept is great ! My advisor Matt Hoyle keeps me informed thru out the process . Detail dept is excellent also my car looked like the day I brought it . My advisor Matt Hoyle keeps me informed thru out the process . Detail dept is excellent also my car looked like the day I brought it . More

The mechanic diagnosed and fixed the loose heat shield on my Prius. Everthing is OK now. my Prius. Everthing is OK now. More

I’m always pleased and satisfied with the service and experience. Alisa Fox is a gem and helped me with renewing a service plan, appointment preliminaries, etc. She is so kind and welcoming, a woman’s to experience. Alisa Fox is a gem and helped me with renewing a service plan, appointment preliminaries, etc. She is so kind and welcoming, a woman’s touch definitely needed in a car dealership. So, thank you for everything - and Alisa. She’s a keeper! More

Upfront pricing. Very courteous staff including the valets. Informs of any services that need to be done and things that can wait for next time. Very courteous staff including the valets. Informs of any services that need to be done and things that can wait for next time. More

Very satisfied with service received. I was very pleased with the time it took to complete my 6 month check up. I was very pleased with the time it took to complete my 6 month check up. More

I brought my car in for warranty service. Several issues were written on the service form and none of the issues were addressed. Upon speaking with the Assistant Service Manager - Tedd D’Ora Several issues were written on the service form and none of the issues were addressed. Upon speaking with the Assistant Service Manager - Tedd D’Orazio inquiring why the issues were not addressed he immediately was defensive and his attitude was horrible. He was so demeaning that other customers were taken back by his behavior especially knowing his position and title at the dealership. In all of my time with dealing with dealerships and service I have never been treated this way. I hope no one ever has to experience what I experienced at your dealership. More

Everything was fine and went very well they were very fast and efficient everyone did a great job fast and efficient everyone did a great job More

Efficient and knowledgeable , my take on the serviceman. A pleasant experience from beginning to end. A pleasant experience from beginning to end. More

Matthew was very professional. He explained all the work that would be done regarding the maintenance contract. Purchased another maintenance contract when I picked up the vehicle. He explained all the work that would be done regarding the maintenance contract. Purchased another maintenance contract when I picked up the vehicle. I didn’t wait for the vehicle but may next time. I brought it in at 7:30 am and it was fine till 4:15 pm. More

I have had a good relationship with this dealership. I have taken my car here since it was purchased. I have taken my car here since it was purchased. More