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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.5
631 Reviews
Call Service Center (610) 690-6000

631 Reviews of Conicelli Toyota of Springfield - Service Center

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March 15, 2024

I had to reschedule an appointment after calling the dealership letting them know I was stuck in traffic More

by JMGEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Randall
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted
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Mar 18, 2024 -

Conicelli Toyota of Springfield responded

Sorry to hear that you had to reschedule your appointment. But we do look forward to assisting you with your vehicle's service visit the next time. Thanks for your business. Paula d., Customer Relations

March 15, 2024

Staff is always pleasant and professional. I am kept informed throughout the time I’m waiting. More

by Rett606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Conicelli Toyota of Springfield responded

Thanks for choosing Conicelli Toyota of Springfield to maintain your vehicle's performance! Paula d., Customer Relations

March 15, 2024

Friendly, concerned staff. Great service. They are always willing to help you even with short notice. More

by mlcs13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Conicelli Toyota of Springfield responded

Thank you for this positive feedback and five star rating. We appreciate it! Paula d., Customer Relations

March 15, 2024

Always a great experience whenever I come in for service, very friendly and professional staff More

by jamk5012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Conicelli Toyota of Springfield responded

Thank you for this positive feedback and five star rating. We appreciate it! Paula d., Customer Relations

March 15, 2024

Work is performed properly, but service advisors have no concept of customer service. Waiting times are long, in part because service advisors do not check for completed jobs. The "free" state inspection More

by RROHR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack DePre
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Conicelli Toyota of Springfield responded

I am sorry to hear about your recent experience that did not meet your expectations. Please contact me at 610-828-1400 x 1213 and I can take your name/phone number to have our service manager speak w/ you about your concerns. Paula d., Customer Relations

March 14, 2024

Friendly personnel, courtesy shuttle driver was great. Worked with me to job done as requested More

by MARKFUREYUDHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Conicelli Toyota of Springfield responded

Thanks so much for the five star review; we appreciate the positive feedback and kind words. Paula d., Customer Relations

March 14, 2024

Conicelli offers Great customer service, reasonable wait time, and quality work. Alisa was great as are the check out gals! More

by wendyzeller23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the five star review and kind words. We appreciate it. Paula d., Customer Relations

March 13, 2024

I always feel well taken care of at Conicelli @Springfield. Kudos to Alise who always makes my visits smooth. More

by lin.ax.floyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alise
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Mar 13, 2024 -

Conicelli Toyota of Springfield responded

Thank you for this five star review. We appreciate it. Paula d., Customer Relations

March 13, 2024

Joel Morales is a very informative, helpful and accommodating person. He will go beyond his duty to help out More

by miaagno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Morales
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Mar 14, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the five star review. We appreciate your business. Paula d., Customer Relations

March 13, 2024

took 2. 5 hr for oil change and state inspection.emission inspection was exempt.way to long. More

by SEPTARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AJ Vanhart
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

Conicelli Toyota of Springfield responded

Thanks for choosing Conicelli Toyota to maintain your vehicle's performance. Apologies that your visit was longer than expected. Paula d., Customer Relations

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