Conicelli Toyota of Springfield - Service Center

Hello, I was very disappointed with a wait time of almost 3hrs for an oil change and inspection on a low mileage, 2019 Toyota Camry. I was not kept up to date with the progress on my car. After almost 2hrs, 3hrs for an oil change and inspection on a low mileage, 2019 Toyota Camry. I was not kept up to date with the progress on my car. After almost 2hrs, I decided to check intermittently and was told by Alissa Fox, she did not have my file. I saw my keys by someone else stating the paperwork was being completed, after an additional half hour, I checked again as I needed to purchased new service and was not called back to the counter to apply when they rep had my paperwork. No explanation of cost or work performed was given. Just paid with my debit card. My arrival time to the dealership was 11am. My check out time was about 1:45pm. Not my usual experience with Toyota More

I truly enjoy coming to Conicelli because Alisa Fox is such a a wonderful Service Manager and makes my time there a pleasurable experience. such a a wonderful Service Manager and makes my time there a pleasurable experience. More

The service was relatively quick and the staff were friendly and helpful. Would recommend to others. friendly and helpful. Would recommend to others. More

Sorry, but Christina Randall was just an email confirmation name....don't know if I ever met her. But the gentleman who fixed my software issue was awesome!!! confirmation name....don't know if I ever met her. But the gentleman who fixed my software issue was awesome!!! More

Great customer service from beginning to end, the drop off customer svc rep to the cashier. All of them were great off customer svc rep to the cashier. All of them were great More

This service center has online scheduling and you can either wait for your car while it is being serviced; drop it off the night before; they even have a shuttle service! They were upfront about suggest either wait for your car while it is being serviced; drop it off the night before; they even have a shuttle service! They were upfront about suggested repairs; pricing; time required to do the service and were not pushy. More

Customer service was great. Service department were fantastic. They had me in and out in under 2 hrs Service department were fantastic. They had me in and out in under 2 hrs More

Took care of a wide range of services items and offered excellent advice. They missed one of my requests or I'd have given 5 stars. excellent advice. They missed one of my requests or I'd have given 5 stars. More

I purchased the RAV4 new and did all my service with this dealership because they were very professional and straight forward. The dealership is kept clean and updated. It is a pleasure to do business at t dealership because they were very professional and straight forward. The dealership is kept clean and updated. It is a pleasure to do business at this location and I recommend the agency to my friends. More

I love the service here and I would definitely suggest to others Thank you for your staff others Thank you for your staff More