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Conicelli Toyota of Springfield - Service Center

Springfield, PA

4.5
633 Reviews
Call Service Center (610) 690-6000

633 Reviews of Conicelli Toyota of Springfield - Service Center

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April 11, 2024

Was told it would take1 1/2 to 2 hours and I was there for almost 4. More

by rotolimel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Conicelli Toyota of Springfield responded

Sorry to hear about your recent experience with our dealership. I certainly hope that we can make your vehicle's next service visit completed in a more timely fashion. We apologize for the delays. Paula d., Customer Relations

April 11, 2024

Alisa Fox has AMAZING customer service! I undoubtedly trust her expertise when it comes to my vehicle More

by Rcruz422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the five star review. We appreciate your business. Paula d., Customer Relations

April 11, 2024

Comfortable environment, they take care to keep you posted as to any outstanding issues. The car is always ready for yoy More

by irish4of8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Conicelli Toyota of Springfield responded

Many thanks for this four star review. We appreciate it. Paula d., Customer Relations

April 10, 2024

Service was good, however, staff who receive the car for service do not give instruction what to do when you hand over the car. More

by MARIETA.SANTIAGO17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jack DePre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Heffron
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Apr 10, 2024 -

Conicelli Toyota of Springfield responded

We appreciate the four star review and your concerns during your last service visit to our dealership. I'll be sure to share this with our service manager. Paula d., Customer Relations

April 10, 2024

Service was complete and fully explained. Service rep was knowledgable and courteous. Will recommend to friends. More

by SVALBARD99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Vanhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Conicelli Toyota of Springfield responded

Thanks for the great review. We appreciate your business. Paula d., Customer Relations

April 09, 2024

I have two Toyota's and have been using Conicelli for the past 15 years and always receive a great experience. Easy scheduling and honest communication every time that I can trust. More

by John_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Conicelli Toyota of Springfield responded

Many thanks for this great five star review. We appreciate your loyalty and business. Paula d., Customer relations

April 09, 2024

Service has been good, so far, but not happy with my last sales experience, where Conicelli tried to add a surcharge onto the vehicle price More

by DAVID.ACCHIONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Conicelli Toyota of Springfield responded

Many thanks for the four star review. We appreciate your business. Paula d., Customer Relations

April 09, 2024

I had my Toyota truck to body shop after an accident. Guy at the body shop was very helpful and understanding. More

by wayne.hesse
Recommend Dealer
Yes
Employees Worked With
Guy in body shop
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Apr 10, 2024 -

Conicelli Toyota of Springfield responded

Thank you for this review and your business. We appreciate it. Paula d., Customer Relations

April 09, 2024

I was pleased with my service however they staff is not to pleasant you stand and wait nobody says anything to you. The service department staff needs some customer service etiquette. More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Bistline
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Apr 10, 2024 -

Conicelli Toyota of Springfield responded

Kay, thanks for the four star rating. I'll be sure to share this with our service manager so he is aware of your concerns regarding our staff. Thanks for addressing this with me. Paula d., Customer Relations

April 08, 2024

Receptionist was superb they has no staff but they were able to get me out of there in time More

by FKADAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack DePre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Conicelli Toyota of Springfield responded

Many thanks for this great five star review. We appreciate your business. Paula d., Customer relations

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