Conicelli Toyota of Springfield - Service Center

I have always been happy with my service here in the past, but I was very disappointed in my service this week. I dropped my car off on Sunday evening for a service appointment Monday 8:00 AM for 70,00 past, but I was very disappointed in my service this week. I dropped my car off on Sunday evening for a service appointment Monday 8:00 AM for 70,000 mile service and state inspection. I requested that my car be done for pickup by 2:00 PM. If they had started my car at the 8 AM appointment time, there should have been no problem completing it by 2 PM. At 3:30, I called to check and they had still not completed my service. I received a call at 4:30 that the car was done. First of all, I feel that should have gotten called at 2:00 to let me know that my car wasn't done. I should not have had to call them to find out what was happening. That is poor communication on their part. Also, I believe there is no reason that my car shouldn't have been completed on time if it had truly been started at my appointment time. I feel that people who chose to wait for their car got prioritized over mine because I chose to drop off which is not good customer service practice. More

Always pleased with the service received at this dealership. They offer quality and efficient service and friendly staff. dealership. They offer quality and efficient service and friendly staff. More

Alissa is a very good customer service representative who kept me informed all the way. kept me informed all the way. More

Conicelli Springfield gets 5 stars from me. . courteous Timely keeps you aware of your needs . courteous Timely keeps you aware of your needs More

The service rep was polite and attentive. As well as informative regarding my service plan and discounts. As well as informative regarding my service plan and discounts. More

Everyone that I have dealt with has been nice. I like being informed of what is needed for my car. I like being informed of what is needed for my car. More

We like your prompt attention to our problem and your timely service. Thank you for your help. timely service. Thank you for your help. More

I was so impressed that only took me an hour and a half it’s time to get my oil changed and new battery put in an a few other things, the last time I spent four hours getting my oil change but you People it’s time to get my oil changed and new battery put in an a few other things, the last time I spent four hours getting my oil change but you People have changed I definitely will return thank you again Thank you again for your Service More

After leaving three voicemails for the service department, I finally had to call the sales department to get someone on the phone. The girl at the front desk was very helpful and was able to get m department, I finally had to call the sales department to get someone on the phone. The girl at the front desk was very helpful and was able to get me in for an oil change the next day! When I went to pick up my vehicle, there were four service advisors standing behind their desks. After standing there for a minute or two, I was finally greeted by someone after being ignored the entire time. Everyone in the sales department is always very helpful service not so much. I’ll be taking my vehicle to another dealership when I need service. More

Great experience . Very friendly environment and communication. My job was done in timely manner. Thank you Very friendly environment and communication. My job was done in timely manner. Thank you More