Conicelli Toyota of Springfield - Service Center

Oil change taking too long. Gave the vehicle 2,30 pm and finished at 5pm' Single oil change taking 2.30 hours Gave the vehicle 2,30 pm and finished at 5pm' Single oil change taking 2.30 hours More

An excellent fix for the many issues that was at the time more dangerous than My wife and I realized. A special thank you to your entire team. A real pleasure, thank’s again. more dangerous than My wife and I realized. A special thank you to your entire team. A real pleasure, thank’s again. More

Service went smoothly and was done in a timely manner. Originally, I was charged for state inspection which was supposed to be a free promotion. until someone caught it and changed the price. Originally, I was charged for state inspection which was supposed to be a free promotion. until someone caught it and changed the price. More

The service staff is knowledgeable and provides the best service possible, especially Christiana. She explains everything that is needed or required for your vehicle! Thank you! service possible, especially Christiana. She explains everything that is needed or required for your vehicle! Thank you! More

Always good, prompt service. Good communication keeping you up to date on your vehicle’s needs Good communication keeping you up to date on your vehicle’s needs More

Alissa Fox is stellar, I recommended two more people to your service desk because of her. I love Conicelli of Springfield, they are Honest, upfront, and will always answer your questions. your service desk because of her. I love Conicelli of Springfield, they are Honest, upfront, and will always answer your questions. More

Very good service but takes little more time. I hope next time they are going to take less time. I hope next time they are going to take less time. More

I have always been happy with my service here in the past, but I was very disappointed in my service this week. I dropped my car off on Sunday evening for a service appointment Monday 8:00 AM for 70,00 past, but I was very disappointed in my service this week. I dropped my car off on Sunday evening for a service appointment Monday 8:00 AM for 70,000 mile service and state inspection. I requested that my car be done for pickup by 2:00 PM. If they had started my car at the 8 AM appointment time, there should have been no problem completing it by 2 PM. At 3:30, I called to check and they had still not completed my service. I received a call at 4:30 that the car was done. First of all, I feel that should have gotten called at 2:00 to let me know that my car wasn't done. I should not have had to call them to find out what was happening. That is poor communication on their part. Also, I believe there is no reason that my car shouldn't have been completed on time if it had truly been started at my appointment time. I feel that people who chose to wait for their car got prioritized over mine because I chose to drop off which is not good customer service practice. More

Always pleased with the service received at this dealership. They offer quality and efficient service and friendly staff. dealership. They offer quality and efficient service and friendly staff. More