Conicelli Toyota of Springfield - Service Center

I dropped my car off the night before and asked for it back at 4pm. I did receive a call with recommended services. Of the 3, I gave the go ahead for the coolant flush. I never received a call that my car back at 4pm. I did receive a call with recommended services. Of the 3, I gave the go ahead for the coolant flush. I never received a call that my car was done. At 5:36 pm I got a text that the car was done. I left to pick up my car and the service center was closed by 6 when I got there. I did need my car back. I went the next morning to pick up the car before work. I walked in to the service center and 4 service writers were at their desks. No one looked up, greeted me, or asked to help. I asked if it mattered who I went to. I walked to the person at the first desk, she got my paperwork and keys and sent me to the cashier. She said the valet would get my car. I paid and then walked outside next to three valets. I waited for awhile for my car but it did not arrive. I then asked the valet who said I’m waiting for the keys. The valet directed me to go inside and ask the person who helped me where the keys were instead of checking himself. I walked inside and asked the group of people closest to the door. Then I found the key myself sitting on a counter. I took the key outside and the valet said I could get my car myself. I walked to the car and had to remove the paper on the floor and the service number tag. The last time I dropped my car off with an appointment, the work was never done. I called in the afternoon to see when it would be ready and they did not realize the car was there despite the appointment marked as drop off. They were however able to complete the work in the day. I did not complete the survey then but after this second negative experience I felt someone should know. More

Every one is very nice and so helpful every time I go to this location this location More

I have been with them for long time and never having any situation so far. They re very cool and professional person. It’s very appropriate “ Nice place to have business “ with them. situation so far. They re very cool and professional person. It’s very appropriate “ Nice place to have business “ with them. More

Very knowledgeable, very courteous and very professional. Allowed me to be comfortable bringing my car to this dealership Allowed me to be comfortable bringing my car to this dealership More

Always go back because I have had very good experiences with the service in the past with the service in the past More

Great professional service with courteous staff. Kept well informed during the process from start to finish Kept well informed during the process from start to finish More

Got my car checked in really quick. The waiting room area was clean and inviting. The staff were very friendly. The waiting room area was clean and inviting. The staff were very friendly. More

Very polite and professional, knew his stuff. Kept me up to date on my car’s needs and future needs. Everyone very nice! Kept me up to date on my car’s needs and future needs. Everyone very nice! More

Great service as usual. All costs explained and amount seemed fair. I don't know anything about cars. My husband always took care of this "stuff". He has since died, so I'm All costs explained and amount seemed fair. I don't know anything about cars. My husband always took care of this "stuff". He has since died, so I'm on my own. I appreciate a good explanation. Don't want to be taken advantage of. More

It was great to take my car there for oil change and I would refer a friend to this would refer a friend to this More