Conicelli Toyota of Springfield - Service Center

Horrible. Never had a bad word to say about your service department until now. It was horrible. My brand new Prius Prime is dying without any warning. Told Never had a bad word to say about your service department until now. It was horrible. My brand new Prius Prime is dying without any warning. Told I don't drive it enough. Told I charge it too much. Told I don't charge it correctly. I have no confidence that my car is fixed now. 2 times since I bought it in February that it totally died. Last time you replaced the battery. This time Mike gave me an explanation that I can't even repeat. But he definitely told me his technician charged it and told him it should run fine. Except I got in the car and it wasn't charged. It only had a charge of 1 miles. I charged it when I came home and a 100% charge is only 36 miles. Not the 45 I was getting initially. What do i do now? Three times and this is a car due for lemon laws. This is also my third Prius Prime. Never had a problem before. More

Matt is always extremely helpful! ! I purchased a service plan that Matt fully explained that will help with my next couple of visits!! ! I purchased a service plan that Matt fully explained that will help with my next couple of visits!! More

Paul was extremely helpful. Thanks. He sold me a service plan that I am very satisfied with. Thanks. He sold me a service plan that I am very satisfied with. More

Service was efficient and done correctly, service rep (Alisa Fox was excellent). I always expect great service here and I receive it. (Alisa Fox was excellent). I always expect great service here and I receive it. More

The staff was professional. I arrived for my appointment early and was checked in immediately. The appointment took exactly what was expected one to two hours. The waiting room I arrived for my appointment early and was checked in immediately. The appointment took exactly what was expected one to two hours. The waiting room was spacious and comfortable. I was very pleased with the service. More

I came in for a tire repair. Quoted a fair price for standard patch, service writer gave me tread depth on all tires, suggested replacement since approaching minimum depth. Off Quoted a fair price for standard patch, service writer gave me tread depth on all tires, suggested replacement since approaching minimum depth. Offered two selections. No pressure, presented options. Just looking out for the customer. That’s why they have me as a customer. More

Paid for oil and tire rotation. Rotation not completed. Made calls 4 calls starting on thursday. No response. Not good Rotation not completed. Made calls 4 calls starting on thursday. No response. Not good More

I come back to Conicelli a few times a year to get my car serviced and the experience is always simple, easy, and reasonably priced. Can't recommend enough. serviced and the experience is always simple, easy, and reasonably priced. Can't recommend enough. More

Team Christina and master mechanic Rob Hoffman - SUPERB in every single aspect, start to finish. Professional, friendly, honest & the expertise I have come to rely on to keep my 22 year old Tacom SUPERB in every single aspect, start to finish. Professional, friendly, honest & the expertise I have come to rely on to keep my 22 year old Tacoma in tip-top shape. Thank you Team Christina and Rob Hoffman for the "peace of mind" and transportation reliability over the years. Appreciated more than you can possibly know. More

Excellent and courteous treatment by all associates from the time (2014) that I bought my Camry. Recommend Conicelli for automobile purchase and service. the time (2014) that I bought my Camry. Recommend Conicelli for automobile purchase and service. More