Conicelli Toyota of Springfield - Service Center

Omar was helpful and sincere; he is a wonderful addition to the team. The coupons/discounts come in handy. to the team. The coupons/discounts come in handy. More

My experience with Christina Randall was extremely positive. She greeted me with a warm smile and was very professional in communicating the accessment of my car's issue after the maintenance check. positive. She greeted me with a warm smile and was very professional in communicating the accessment of my car's issue after the maintenance check. She explained what needed to be repaired and how much it would cost and gave me the time to think about what my next steps should be. My car was fixed in a timely manner, easy peezy! I liked the whole team there at Conicelli Toyota - everyone was nice and would definitely return there again. More

Things seemed ok until the valet couldn't find the keys he was given. They did finally turn up after an hour or so. Purchased Toyota Service Care Plan and the paperwork had an incorrect car listed. I ca he was given. They did finally turn up after an hour or so. Purchased Toyota Service Care Plan and the paperwork had an incorrect car listed. I called and it was immediately corrected. More

Got my car inspected and was not told if I passed or failed. So assumed I passed until I noticed the new 11/23 sticker on my car and it's August 2024. And the service manager was present at the time bec failed. So assumed I passed until I noticed the new 11/23 sticker on my car and it's August 2024. And the service manager was present at the time because he was trying explain his way out of a lie I was told the last time I was there. More

Bolts missing from bottom cover plate. Antifreeze was low and not added or told of it. Antifreeze was low and not added or told of it. More

Fantastic service. Omar was so helpful in communicating fixes needed to my car. And I appreciate the free shuttle. Driver is so kind and accommodating. Omar was so helpful in communicating fixes needed to my car. And I appreciate the free shuttle. Driver is so kind and accommodating. More

Car was held over another 24 hours due to tech ordering the wrong part. Battery was hooked up to a charger, despite not asking if the battery was dead or not. Protective coverings from Valet driving the ve the wrong part. Battery was hooked up to a charger, despite not asking if the battery was dead or not. Protective coverings from Valet driving the vehicle were not removed. Just overall felt like I was rushed through the process. More

Very grateful to Frank who assisted me with the drop-off, and filled me in with all the information about my appointment. My vehicle was serviced and available for pick-up when promised. and filled me in with all the information about my appointment. My vehicle was serviced and available for pick-up when promised. More

Friendly staff! Clean facility. Work was done in a timely manner. We have been customers since 2009. Clean facility. Work was done in a timely manner. We have been customers since 2009. More

Clean facility with friendly and professional staff. Alisa helped me out with my needs and even offered the promotion to make sure my future needs were met. She had such a warm and welcoming attitude th Alisa helped me out with my needs and even offered the promotion to make sure my future needs were met. She had such a warm and welcoming attitude that others should follow. More